Posted on Leave a comment

Why on earth would I want to niche down?

why would I nicheWhen you start talking about niching, people start to panic. It’s a natural reaction. Why would you deliberately narrow your audience when there’s so much potential business out there? You’d have to be crazy to turn good customers away, right?

Well, maybe not. The trouble with marketing to the whole world is that you don’t end up connecting with anyone. A good marketing message connects with your customers in a way that gives them an ‘a-ha’ moment. They read your blog post or see your ad and know that you understand what they need. It all means that the more focused you are, the more likely you are to get that reaction.

Read more

Posted on Leave a comment

After booking: are you giving good customer care?

After booking customer careIn any industry, there can often be a bit of a gap between a customer making a purchase and actually using the product. Even in my business a fair bit of time can often pass between the initial meeting and delivering the first piece of work. It can be hard to make your customers feel looked after.

This is especially true in the travel business. Unless your customers are making a last minute break for the sunshine several months can often pass between the booking and their actual holiday. So what do you do? Leave them to it and trust that their excitement will build the closer they get to their break? You could, but then you run the risk of your valued customers feeling neglected. If you want to deliver great customer care from the time they book to the journey home, here are a few ideas.

Read more

Posted on Leave a comment

Your marketing needs great after sales care

After sales careYou put so much effort into marketing your business. You work out who is most likely to buy from you, what they like and where they spend their time.  Then you carefully craft your marketing message and put it where they’re most likely to see it.

(If you’re not doing any of the above, call me.  We need to have a serious talk about how much time and money you’re probably wasting.)

It’s easy to think of marketing as a separate task but it doesn’t have to be that way. Everything you do day to day can play a part in spreading the word.

Read more

Posted on Leave a comment

The three social media modes and why you need to know about them

You might not have heard about the three social media modes before, but trust me, you’ll want to know about them.  We’ve all heard about Facebook’s new emphasis on building communities. How do you build community? By getting people talking on your posts and about your content.

The most important thing to remember about social media is that it’s social. It’s not about you giving your customers a lecture. They want to see things that inspire them and get them excited rather than just hearing about how wonderful you are.  In short, it’s about them, not you. When your customers see something they enjoy they’ll respond with a like, a comment or by sharing it with their network. That’s where the three social media modes come in.

Read more

Posted on Leave a comment

Do you still need a blog?

Do you need a blogGiven that you’re running a business and probably not living in a cave*, you’ve doubtless been bombarded by talk of ‘Facebook Zero’ and how we’re all going to have to pay to be seen.

I’ve heard that I need to be doing more videos and should be going live on Facebook more often. But is that really the solution? Will everyone just get tired of seeing videos and scroll on past?

Equally, does it mean that the blog is no more? Not necessarily. A good blog still has a place in a well-rounded marketing strategy.

Read more

(*If you are living in a cave, your ability to access the internet is very impressive.)

Posted on Leave a comment

Why you might need a professional video

Professional video

I confess, I haven’t made the leap into having a professional video made just yet. I’ve seen some wonderful work but the businesses featured are all, well – more active than mine. I don’t doubt that a decent videographer could tell me how to showcase my work in an interesting way but I’m not quite there yet.

If your work involves an activity, whether it’s personal training or floristry, you can engage your customers by showing them what you do. However, having a professional video made for you is quite an investment. Here are a few reasons why you might want to consider it.

Read more

Posted on Leave a comment

Your golden rules for great marketing videos

Golden rules great marketing videosIt’s no secret that using video is now key to everyone’s business marketing. If this comes as a surprise to you, where have you been? Read this blog to find out why you need to include video in your marketing strategy. However, to win with video you need to get it right.

Here’s my guide to the golden rules for producing great marketing videos that will help you to win over new customers.

Read more