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How to break your blog writing into 5 easy steps

Break your blog writing down into easy steps

There are loads of reasons why you might have put off starting writing a business blog. One of the ones I hear a lot is the fact that it seems like a load of work for one piece of content. (Actually, it doesn’t have to be one piece of content – read this to find out how you can make it go further.) I won’t lie, writing a blog can take ages. The sight of a blank screen can make even my writing brain turn to fudge sometimes. If you tackle writing a blog as one big task it can be incredibly daunting. Breaking it down into manageable chunks makes the whole thing much less scary and more likely to happen. Here’s my plan for creating a great blog post.

Make a plan

Once you’ve chosen a topic (more on how to do that here), think about what information you need to share. Can you structure it as a list of tips, questions or is it more like a story? Think about what the central point of the post is going to be and write down the points that are essential for covering it properly. For a blog of around 500 words 4 or 5 points is ideal. Any more than that and you’ve got an epic post – or a whole new topic.

Talk through your topic

When I say talk, I mean it literally. This works really well if you freeze in front of a blank page but can explain yourself perfectly when you talk. You can record notes on your phone or use Word’s dictation feature for voice to text. It won’t give you the perfect blog post first time but it helps you capture your voice. You can see which phrases you naturally use and include them in your blog.

Create a first draft

This can be the scary bit, but if you’ve followed the steps so far it needn’t be. You can use your key phrases to create sentences. The points you set out in your plan are your subheadings – just write a few sentences under each. If you’ve talked a good game you might have more than you thought. The important thing to remember is that no-one has to read the first draft but you. Don’t worry about your grammar, just get everything on paper.

Edit your blog

Editing is your friend. Your first draft just gives you something to work with. Remember, you can’t edit a blank page. Use the spelling and grammar check tools that come with your Word document or Google doc as a first step. Then go through and read what you’ve written, preferably at least a day after you wrote it. Does it still make sense? Does everything relate back to your central topic? If not, take it out. You can also ask someone you trust to sense check it for you.

The finishing touches

The final touches are really a set of micro tasks. The key one from a writing perspective is your headline. There’s a whole load of headline theory out there, but when you’re starting out the main thing to remember is that it needs to tell the reader what to expect. Basically, think of a clickbait headline and do the opposite. Then you just need a good picture and remember to use your website’s SEO tool if you have one.

I hope this has inspired you to give blog writing a go. If you really can’t face it and just want to hand the whole thing over, get in touch and let’s see if I can help. Otherwise you can sign up to my mailing list for blogging and writing hints and tips to your inbox every month.

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What are you looking forward to?

What are you looking forward to?
Photo by Sebastian Voortman from Pexels

In the midst of all the lockdowns there’s a theme that I keep seeing. The one thing that everyone seems to have struggled with at some point is not having anything to look forward to. There’s been a huge emphasis on learning to live in the moment because that’s all we can do. It’s a great idea – if you’re constantly looking back or planning for the future are you really living? At the same time, studies have shown that anticipation can be even more pleasurable than reward. I think it’s why I love crime fiction so much. I know there’s going to be a resolution and can spend a whole book looking forward to it. My main frustration at the moment is not knowing when change is going to happen. All I can do right now is to think about the things I’m looking forward to getting back to. Lots of us are thinking about the lockdown changes that are worth keeping. I’ve started thinking about the things I can’t wait to add back in. Here’s my list of things I’m looking forward to. What’s on yours?

Hugs

Yep, I’m a hugger. Even socially distanced meet ups were hard because I just wanted to run over and hug people. I know I’m lucky because I live with people I love and my kids are huggers too. Thing is, I’m looking forward to having a bit of variety again. There are some absolutely amazing people in my life that I haven’t hugged in nearly a year. I’m really looking forward to having that again. Just an advance warning – it might get awkward. Sorry about that.

Rugby

I’m a massive rugby fan and Leicester Tigers season ticket holder. Watching them with my friends has been a massive part of my life for the last 20 years. I my rugby family, some of whom I met on the terrace. We’ve bonded over drinking, cake and trips to matches from Twickenham to Rome. There’s nothing quite like the atmosphere at a live game. That said, when England won the World Cup in 2003 I was in the bar at the Tigers ground, standing on a chair and cheering my head off. I’m looking forward to having that back.

New entertainment

TV box sets and new films on Netflix has kept a lot of us sane through lockdown. We’ve had virtual tours of museums and galleries. Truth is, I’m missing the sense of occasion that comes with a proper outing. I’m looking forward to heading to the cinema, getting my popcorn and settling in as the house lights go down. My kids will probably want to see the new Spiderman movie (who am I kidding, I can’t wait either). Plus, they’ve got to release the new Bond eventually – haven’t they?!

Pottering about

If you’d told me the rules of lockdown a year ago, I’d have made a few solid predictions about things I’d miss. Simply pottering wouldn’t have been one of them. Pre-lockdown I had pockets of time when everyone was out and I could do whatever I felt like. Even if I chose to do something mundane, like folding laundry, I could always accompany it with the TV show that no-one else likes. I used to have solo trips to London where I’d decide what to do when I got there. I’m looking forward to the day I can get on a train and just head out.

What’s on your list? Let me know in the comments.

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How you can add value to your customers with a blog

Add value with your blog
Photo by Andrea Piacquadio from Pexels

Firstly, forgive me. I know that you’ve probably had people telling you to ‘add value’ left, right and sideways. If you’ve escaped this so far, well done. Over on my social media pages I highlight a business buzzword every month. I ask people whether they love or hate it or whether it’s just overused. This nearly made it onto the list so I’m a bit surprised to be talking about ways to add value here.

The truth is, I couldn’t think of a better phrase to sum it up. Adding value isn’t just a buzzword. It’s incredibly important, not just in attracting new customers but in looking after the ones you have. Writing a blog can be the perfect way to add value. Here’s why I love it and how you can do it for yourself.

Enrich the experience for existing customers

We put loads of effort into attracting new followers, but your existing customers have already been won over. Putting some time and thought into looking after them will encourage them to come back. One way to do this is by writing a blog that helps them to enjoy the thing they already bought. For example, if they’ve booked a holiday with you, share the top 5 must see sights wherever they’re going. It shows you care about them having a good time, not just about the cash.

Solve a problem

I’ve seen plenty of advice saying that you shouldn’t share too much of the ‘how’ in your content. After all, why should someone become a customer if they can do it themselves? I take the view that if you can help someone to solve a problem quickly they’re more likely to trust you. Help your audience with an easy way to solve a problem. Then when they have less time or need better results, they’ll remember that you gave them a quick win when they needed it.

Provide a reference guide

You don’t have to offer a quick win to add value. You could provide a longer, step by step guide to something more complex. You’ve probably seen the type of thing I mean. A guide to creating your first website or 50 ways to come up with new content ideas. Your customers could read it all at once, but they’re more likely to return to it when they need something new. It means you’re helpful long term and they’ll remember your name every time they refer back.

Talk about something current

Most of the suggestions I’ve made so far are evergreen content. It’s information that will stay broadly the same for years on end and that you’ll only have to tweak to reflect small changes. Sometimes you can add value by responding to something current and time sensitive. At the moment that could be 5 things to help stressed parents and children cope with home school. You might be sharing techniques that will support people’s mental health at other times. By offering help in a crisis you’ll build trust.

Add value by being a signpost

Adding value often means giving your audience something useful without any expectation of reward. They could take your solution and use it without you even knowing. If you’ve ever written a blog with questions to ask a professional they’re thinking of hiring, you may have helped them to choose someone else. A great way of acting as a signpost is by sharing your favourite third party resources. It sounds counterintuitive but by sharing the things you value, you’re helping your audience to get great results themselves.

Do you need to create a blog that adds value? Book your no obligation discovery call to find out how I can help you or sign up for monthly hints and tips straight to your inbox using the form below.

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What can creating a blog do for your business?

The benefits of writing a business blog

When it comes to business marketing there’s always a lot of chat about blogging. Some people will tell you that writing a blog is pointless because no-one reads them anymore and others will tell you it’s essential. It won’t surprise you to hear that I recommend blogging to most people. (There are a few exceptions.) Writing a blog is only pointless if the customers you’re trying to talk to won’t read one. I’d be hard pushed to find an audience that would never read a blog. But when you’re a busy business owner who’s short on time, there might be better methods depending on who you’re trying to reach. There are lots of reasons why blogging is an effective marketing tool. Here are just a few of them.

It can bring you more website traffic

You might do most of your marketing on social media, but ultimately you want to attract people to your website. A link to your blog post is a great way to do that, mostly because it’s offering useful information and not just trying to sell something. When visitors arrive on your website you can engage their attention with more information about the ways you can help them. Social media is full of posts from their friends and other businesses which will all make them wander off and get distracted. That won’t happen on your website.

It helps you turn traffic into leads

Building a following can be incredibly difficult. Social media algorithms make it easy for your posts to disappear from followers’ newsfeeds if they don’t engage frequently. When you write a blog you can use it to encourage readers to stay in touch with you. That could be by including something as simple as a sign up form for your mailing list so you can email them. I know you still run the risk of vanishing into an overstuffed inbox but it’s still an improvement. If you talk about specific products or services you can also direct visitors to your shop or a contact form if they’re ready to talk.

Your blog can be evergreen

Unless you have followers who are in the habit of scrolling through all of your page content, social media posts have a fairly short shelf life. Of course, the advantage of this is that you can reuse old posts as long as they’re still relevant. The downside is that those posts aren’t going to show up when someone asks Google a question. With good SEO a blog on a topic that’s relevant to your audience could still be found in a search years from now. If there are key questions that your audience always ask, write a blog and it could keep bringing you a new audience in the future.

You can recycle your blog

I’ve talked about reusing your blog before but you can go beyond recycling it for social media. You can use it as a lead magnet (also known as a freebie) to encourage people to sign up for your mailing list. That could be a tips post that helps them achieve something, or even a list of your favourite resources. If you’ve got a series of posts that you can put together to make something more substantial, you could even turn it into a paid product. When you’ve put time and effort into creating a blog it’s worth considering what else you could use it for.

If you’re ready to start a business blog but would rather hand it over, I’m here to help. Click here to find out more about my blogging packages. If you’d rather just have a chat, you can book your no obligation discovery call here. Or, you could just sign up for writing and marketing tips straight to your inbox every month, using the form below.

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Are you mixing business with home school?

Stressed mum mixing business with home school
Image from Pixabay via Pexels.com

So, here we are again. Just when we all thought we’d put the whole home school thing behind us, we’re back into it. Except, this time it feels different. Proper school is still happening for key worker children and there seem to be more of them now. The government is expecting schools (and, by extension, us) to provide real learning as opposed to just child care and things to keep kids going through a crisis. There’s a sense of worry that children at home will fall behind. In the meantime, we all still have to keep earning a living. January is traditionally quieter for me so I’m not panicking – yet. I took stock of how things were going at the end of last year but I find myself doing it again. Here are the things I’m struggling with about home school and what I’m learning to appreciate. I’d love to hear yours too.

I want to be alone

I’ve come over all Greta Garbo. Before my two started school Fridays used to be Mum and son days. When my youngest started in reception I found myself at a loose end. I soon adapted, of course. I mostly just luxuriated in having the house to myself. The same applied to weekends when the husband took them to the park so I could fold laundry whilst watching TV shows that no-one else likes. It’s such a small thing, but I really miss that. I know we can still go for a walk but it’s just not the same.

Changing the routine

During the first lockdown I tried to do actual work alongside home school work. Big mistake. This time I’m saving myself the stress and focusing on one thing at a time. Unfortunately my kids take after me and concentrate best in the morning. If we’re not into school mode by 10am, I’ve lost them. It means that I’ve shifted my working day so it starts at 3pm. My brain has normally shut up shop by 5pm so I don’t get as much done, but it’s enough. It demands focus and I’m adapting my usual habits so it doesn’t feel too odd starting work when I’d normally be stopping.

What are they doing now?!

I find myself saying that sentence a lot, normally because a child has vanished. It makes me laugh when I hear other parents long for virtual lessons so they can get work done. I consider it a full time job getting mine to sit still for more than 30 seconds. At the same time, seeing the work that they’re getting has given me a whole new insight into how they learn. I’ve been to phonics and maths workshops where teachers explain how everything’s changed since I was at school, but hearing my kids explain the solution to a problem has deepened my understanding and I’m really grateful for that.

My clients are brilliant

I have amazing clients and that’s been a huge plus in all of this. I’m still working is and every single client understands that things have had to change. In fact, I talked to a new client the other day and we spent the first 20 minutes discussing how lockdown had affected us and what the impact on family life had been. Even when you’re on a discovery call, those details are still important. I sometimes get frustrated when marketing feels like a slow burn, but at times like this I appreciate the fact that it leads to the best clients I could have.

If you need a bit of support to help get you through home schooling and keep your business visible, I’m currently offering 10% off your first month on my regular, growth, executive and VIP blog packages. Visit my website to find out more or book a no obligation discovery call.

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Where are you with your exercise goals?

Guest blog header introducing blog on health, fitness and exercise by Laura Jane Griffiths.

It’s that time of year again, the time of year where the guilt of what you eat and drink seems to hit twice as hard. Where the first day you swop to eating fresh fruits and vegetables and start to exercise – you feel like you are already onto a winning streak.

You set a new years resolution, a goal for 2021 – to make a change – get fit and healthy, drop a stone and exercise regularly.

Yet every year most people (not all) last until around the end of January, maybe the beginning of February, before it all falls by the wayside. Why? Read on and find out….

1: Why do people fail?

Two simple things – motivation and expectation! When people start exercising they talk about motivation “I’ve set a goal, I want to make a change, I feel so motivated”. The problem with motivation, it has a life span. Sometimes you can be motivated for a long time, other times it’s a short burst.  People try to keep up their motivation but with the constraints and pressures of everyday life it isn’t always possible. Combine this with setting unrealistic expectations (aka expecting immediate results) and you have a recipe for “giving up”.

What’s the first thing you should do this January? Be realistic with your goals and change the word motivation to discipline.

2: We change our lifestyle for the wrong reasons.

Everyone talks about exercise and fitness being a lifestyle change and it is, however we need to ensure we are doing this for the right reasons. Reasons not to – guilt, social expectation/ social media, others comments, because it’s that time of year? The reason you exercise has to come from within, it has to be because you see all of the benefits of it. It can’t be focused on weight loss and numbers on the scales (big mistake…I’ll explain why shortly). It has to be because you want to feel great, positive and energised FOR YOU. You have to want to build this discipline into your life in a way that works for you and makes you feel great.

3: Numbers on scales and good/bad food.

We are raised in a culture that puts TOO much focus on the numbers on the scales. These numbers can be the most demoralising thing you focus upon. Our weight can fluctuate every day – losing a lb can mean LITERALLY NOTHING. (Sorry to burst your bubble there). Picture the scene, you’re training everyday, feeling positive, energised – dare I say – motivated and then you step on the scales. You haven’t lost a 1lb in the last week. How do you feel? Rubbish. In one swoop you have mentally undone all of the hard work you have put in. Little do you know that on that particular week you hadn’t managed to drink enough water that week, or it’s that time of the month in your cycle…

So stop fixating on the scales instead start taking pictures, focusing on the changes you can see in your body, the strength and positivity you are feeling.

Get rid of good/bad food. FOOD IS FOOD. Every bite, mouthful you consume contains calories – our body’s fuel.  Change your mind-set and start to understand that fuel is what your body needs. So alleviate that Christmas guilt, you didn’t indulge in bad foods – you may have eaten more calories than you required but I bet you had a great time! To lose weight you just need to eat fewer calories than you are burning. Simple. Don’t starve yourself, don’t deny yourself – just become mindful of what volume of food you require – your optimum calorie intake.

4: The first steps to making sustainable change.

If you try to take on too much at once you will ultimately overwhelm yourself. Make one small change at a time and ensure it fits into your lifestyle in a sustainable way.  My recommendation is find an exercise regime that is bite sized to begin with. Something you get a quick win from and that makes you feel good. I run At Home HIIT, it live streams workouts to you everyday that last just twenty minutes but are extremely effective and challenging – get that win in early!

5: Set realistic goals and remember every workout is a win!

Whatever change you are making set your goal and be disciplined enough to complete it. That is your goal. Don’t focus on weight and numbers focus on how amazing your body is that it can support you everyday through exercise AND LIFE. Focus on how positive it makes you feel, the benefits to you mental health and well-being.  This is how you will succeed.

Don’t forget to make it fun, reflect of how brilliant you are everyday and use this to maintain that, ever important, discipline.

Have a great 2021.

Laura

Kirsty’s note

If you need support with your health and fitness goals you can find Laura online here or on Facebook where she runs an awesome community with workouts you can access online and do anywhere. (OK maybe not anywhere – you do have to get out of bed!)

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How you can use your blog to create more content

Create new content from your blog
Photo by Dominika Roseclay from Pexels

Creating a blog can feel like a lot of hard work, especially if you spend hours on it and end up with something that feels a bit underwhelming. Paying someone else to do it for you can also seem like a lot of money for one piece of content a month. The good news is that your blog can go a lot further than that. Get into recycling and your blog could help you create a whole load of new marketing posts. Here’s how to get started.

Break it down

A good blog should have a few subheadings so you don’t end up with a chunk of text that your audience will struggle to read. Each subheading, or even each paragraph, could be a social media post on its’ own. You can post a section with an image or create a graphic with text on it. The copy might need editing a bit but it’s quicker than creating something from scratch. You can also add a link to your blog so more people find it.

This works really well if your blog is a series of tips (like this one). Write a blog with five tips and you’ve got five separate posts.

Create video content

I know that the idea of doing video causes a lot of you to have a wobble, but it doesn’t have to. There are ways to use video that don’t involve you being on screen. If you’ve already created images for individual paragraphs you can use them in a video. Just add some text if the image doesn’t already have it. I do this using Canva.com or try Ripl.com if you prefer a paid version.

If you’re up for doing a live or video with you in it, you can give a quick summary of your topic and send viewers to a link in the comments if they’d like to read more.

Use the theme as inspiration

Coming up with new things to say on social media can take up a ridiculous amount of time. Reusing your existing content will help, but you can also cut down on the thinking time by talking about your theme in different ways. You can share a motivational meme that’s relevant to your audience or choose a quote that gives a different perspective on the topic. Asking questions can be a great way to find out what your audience think, or what they struggle with. It can get people talking and give you insights that could help you to develop new products and services in the future.

Reuse your blog in your emails

You might think that your email subscribers will follow you on social media so will have seen all of your stuff already. Not necessarily. Nobody will see everything you post. Your subscribers have signed up because they’re interested in what you have to say so there’s nothing wrong with sending them something you think they’ll find useful. Just make sure you write something that’s just for them too. It’s also worth remembering that subscribers are more likely to buy from you than anyone else. Showing them content that shows them why a particular product or service is helpful means they’re more likely to become a customer.

Do you need help creating your blog or coming up with ways to reuse it to create more content? Book your discovery call now and we can have a chat. Alternatively, sign up to my email list for blogging and marketing tips straight to your inbox every month.

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How to create your New Year marketing plan

Blank page to create a New Year marketing plan
Photo by Tatiana Syrikova via Pexels

If you’re starting the year with a marketing plan in place and content ready to go, hurrah! This blog will help you with new ideas if you need them. It’ll also act as a handy checklist if things aren’t working as you’d like them to. If, on the other hand, you decided to think about your New Year marketing plan once you actually got to the New Year and are now panicking because you have New Year brain fog, you can stop. Here are my essential steps towards creating a plan that works.

Know your customer

You’re probably sick of hearing me talk about this but it bears repeating. Even though anyone could buy from you, there are some people who are more likely to. If you talk to them in your marketing you’ll build trust and grow your audience. Think about who your ideal customers are, what’s important to them and where you’ll find them. That way you can create marketing that makes people say ‘yes! This person understands me and I need what they’re offering.’

If you’d like more on that, read this.

Check what worked before

Knowing your numbers is just as important as understanding your customer. You’re a small business owner which means you haven’t got time to waste on marketing that doesn’t work. Check your analytics and see which blogs got visitors and which didn’t. Find out what social media posts got likes and comments and what got tumbleweed.

This isn’t a hard and fast rule. Some posts will get noticed but won’t get any feedback. All the same, knowing your numbers is always a useful place to start.

Choose your platforms

Choosing the right platform takes in knowing your audience, your numbers and working out what works best for your business. When you’ve got beautiful product photos, Instagram is probably a no brainer. If you want to work with business clients head to LinkedIn. Think about what works for you and where your customers are going to spend time. Pretty much everyone is on Facebook and you can share different types of content.

If you’re creating a New Year marketing plan it could be time to take a fresh approach.

Think about benefits

I know that you love your products and services and want to tell everyone how great they are. That’s wonderful. Trouble is, your customers don’t care. They only want to know what’s in it for them. In practice, that means that whenever you talk about your products and services you need to put yourself in your customers’ shoes. Does it save them time, help them solve a problem or make gift buying easy?

Take the things that are wonderful about your services and show your customers how it benefits them.

Write a blog

You knew this was coming, didn’t you? When you’re creating a New Year marketing plan, think about including a blog. It’s a great way to talk to your customers and offer them something useful. You can share your expertise and build trust with your audience. But you know all this. What you might not know is that you can reuse it in all sorts of different ways. Writing one blog (or getting someone to write it for you) can save you time because you can recycle it. More on that next week…

If this has left you feeling that you need some help, book your free discovery call now and let’s have a chat. Alternatively, sign up to my mailing list for blogging and marketing tips straight to your inbox every month.

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Zoom can be murder

Zoom can be murder with a broken bauble.
Image by Freestocks on Unsplash

“Can you hear me?”

“Yes but I can’t see you, you need to turn your camera on.”

“Diane, you’re on mute.” Emma watched as Chris gesticulated wildly trying to send a signal to Diane.

“Wow, Zoe, is that your new house? It’s lush!”

“Thanks. We’re starting to feel settled now.”

“Well, you’ll certainly have had time to do it up since we’ve all been ‘working from home’.”

Emma sighed and saw Zoe roll her eyes. She had never met anyone who did quote marks with their fingers until she started working for Chris’ team. It was ironic that his hand signals were so irritating, given that he tied himself in linguistic knots trying not to offend anyone. She watched as more of her colleagues appeared on the screen. The wine expert was sitting quietly, looking slightly awkward. He looked younger than she’d expected. Most of the wine buffs she knew were well over 40 with a slightly florid complexion. He wasn’t that much older than her. She looked over her shoulder as Tom appeared from Cara’s bedroom and gave her a thumbs up. That was a relief. If she was sparked out already that meant she wouldn’t appear wanting milk in the background of the Zoom call.

Matt’s face appeared on the screen. “You alright Matt? You look a bit groggy babe.” That was how Sophie talked to everyone. Even the chief executive was ‘babe’.

“Yeah, I’m fine. Had a disco nap on the sofa and woke up with a bit of a headache.”

Sophie screeched with laughter. “You’re a proper party animal, aren’t you?” Matt just smirked. Emma could see that the image was a bit fuzzy, but he did look bad.

“Right then, have we got everyone?” Chris had adopted the manner that he used to bring team meetings to attention. Emma could see Zoe’s eyebrows heading upwards again. “Thank you all for coming tonight. I know that we’d much rather be having a team do in person, but I think a Zoom version will make an excellent substitute. I’m sure we’ll be back to a Christmas party with everyone from the office this time next year. Sorry, did someone say something?”

Emma was fairly sure she’d heard a snort of derision from Diane. She’d be retired this time next year and would be spared the annual meal with interminable speeches from everyone in senior management.

“Anyway,” Chris continued, “I’ll hand you over to Adam, our wine expert.”

“Thank you. As Chris said, I’m Adam. I’m a certified sommelier and in normal times I run parties like these in person. Zoom is a new innovation for us but it’s been great to bring people together. Can I just check that everyone has had their catering box delivered?”

A mixture of nods and thumbs up filled the screen.

“Great. Please open them up if you haven’t already.”

Emma had never been to an organised virtual party before. She didn’t feel that drinking gin with her sister-in-law over FaceTime really counted. Earlier that afternoon a delivery driver had turned up bearing a large cardboard box with a clear window in the top. She’d been able to see a selection of cheeses, but as she opened it up she discovered that there were a series of miniature bottles underneath, each with a different variety of wine. Everything was labelled so they could match up the two. She opened the first bottle and poured it into her glass.

Emma was having more fun than she’d expected to. Adam knew his stuff. He was also better at audience participation than his non-COVID job suggested he would be.

“Soph, you’ve frozen again.”

“I don’t think she can hear you Chris.” Sophie was a still image, paused with a glass of wine fixed to her lips.

“You were all statues then” she laughed, “sorry about this, my internet connection’s rubbish.”

“Matt, are you having any crackers with that?” It was the first time Zoe had spoken. Emma thought it was an interesting choice of words to break the silence.

“Nah. Not a fan. No carbs before Marbs and all that.”

“Yeah, because we’ll all be jetting off any time now.”

“Let’s hope, hey?” Emma felt that Zoe’s sarcasm often flew entirely above Chris’ head.

“Right then, let’s move on to the next pairing. This is a Californian Pinot Noir. It’s a lovely light red wine and goes beautifully with – Matt, are you OK?”

Matt was clutching his head. Emma had the distinct impression that he was trying to dig his brain out with his fingers. He groaned, then disappeared as he fell off the sofa.

Sophie made a sound then her camera froze again. Everyone else was silent.

“Matt? Matt, can you hear me?” Chris was trying to sound authoritative but his voice was pure panic.

Zoe spoke next. “Either his screen’s frozen or he’s not moving.”

Emma looked at the faces of her colleagues. Everyone seemed to be frozen and they couldn’t all have a dodgy internet connection. “Well, we need to do something. He lives on his own, doesn’t he? Does anyone live nearby?”

Adam had gone pale but appeared to be taking action. “I’m just trying to get hold of the boss. What if it’s the food?”

“Yes, that’s exactly the response we need.” Zoe was back to her usual self.

“Chris.”

“Yes Diane?”

“Do you have an address for him?”

“There might be one on the system, but am I allowed? I mean – GDPR…”

Emma wanted to throttle him. He’d been obsessing over GDPR for the last two years. “I can’t remember the details but I’m sure getting him medical attention counts as a legitimate reason.”

Sophie’s screen came back to life. “I’ve called an ambulance. I went to his for pre-drinks before the summer party.”

“Do you think that could be the cause?” Diane asked. “Too much to drink beforehand combined with not enough food?”

“If he’d had some crackers it would have soaked it up a bit.” Chris agreed.

“I don’t know,” Emma replied. “He didn’t seem drunk. He seemed drowsy, said he had a headache and it looked like he was sweating. Those symptoms ring a bell but I can’t think why.” She had a dim and distant memory of having read about them somewhere in case she needed to recognise them. Why would she have done that?

Adam had lowered his phone. “Can I just check? Did everyone receive a sealed box?” They all nodded and he lifted the phone again. “Yes, they were.” Down the phone went. “Do we need an address for him or is that sorted?” Emma told him an ambulance was on its’ way and he spoke briefly into the phone before hanging up. “It should be obvious if a box has been tampered with. Apparently the delivery driver couldn’t get an answer at Adam’s so he left it with one of his neighbours. He obviously got it OK though.”

“I’ve got it!” Emma cried as the pieces of her memory organised themselves. She registered a uniform row of startled expressions on the screen. “He’s got the symptoms of hypoglycaemia. My granny had type 2 diabetes. I remember looking up the symptoms in case she ever had an attack when I was with her. Zoe, you’re type 1 aren’t you, do you think it could be that?”

“Well maybe, but he isn’t diabetic. If he was he’d know how important it is to dose his carbs properly, especially when we’re having a drink. And let’s face it, if he was we’d all know about it.”

Something in her voice made Emma look at Zoe more closely. She was always heavy with irony but there was something else. It almost sounded like bitterness. She minimised her Zoom screen and opened Facebook. She was friends with Zoe but had muted her early on in lockdown. Editing whose posts she saw had been an essential tool for managing her mental health. If anyone whinged too much she removed them, at least temporarily. She found Zoe’s account and scrolled through. It was relentless. If a post wasn’t something about the NHS it was a complaint about her neighbour and the incessant noise, the state of his garden or the endless procession of delivery drivers.

Sophie had unfrozen again. “Finally! Can anyone hear sirens? Zoe, you live near him now don’t you? Since you moved? He’s in a terrace on Stubbs Road, one of those ones with the stone fan thingy over the door?”

Emma had expected Zoe to scoff at Sophie’s lack of architectural knowledge, but her face was a mask. It reminded Emma of the scene at the end of Psycho where Norman Bates stares silently at the camera. What had she done? Emma returned to Facebook and carried on scrolling until she found a photo of Zoe with the caption ‘our new home!’ It was a terrace with a fan thingy over the door. Emma could hear the sirens sounding somewhere through the speakers.

“Does he leave the back door unlocked Zoe?”

“What?”

“Matt. He’s your noisy neighbour, isn’t he? They left the box with you and you went round to deliver it. I’d guess that you found him asleep on the sofa and took the opportunity to go and fetch your insulin. Is that how it went?”

Zoe laughed as the sirens got closer and Emma realised she could hear them from two different computers at slightly different times.

“Zoe, what did you do?”

“Nothing you’ll ever be able to prove.”

Her screen went black.

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Do you share your values in your marketing?

Woman smiling at phone. Sharing values in marketing.
Photo by Andrea Piacquadio from Pexels

Marketing (and especially the selling part of marketing) can make a lot of us feel deeply icky. We know we need to sell stuff to make a living but the idea of giving anyone the hard sell just feels wrong. There are lots of solutions to this. One is acknowledging that you’re offering your customers something they want or need and you aren’t forcing them to buy anything. Good marketing is persuasive, not forceful. You show your customers how you can help them in a way that makes it easy for them to say yes. The thing is, a lot of the time they aren’t just saying yes to your product or service. They’re saying it to you. When you share your values in your marketing you help them to make a decision. Here’s how it works.

Why you need to share your values in your marketing

Every successful business shares its values in its marketing somewhere. Even Amazon. They could be about pricing, service or product quality. It all means that when you buy from them you know what you’re getting.

The same applies to small businesses, but there’s a bit more to it. A huge corporation needs overarching brand values because of the number of people involved. When the business is just you it can be more about your personal values. Sharing those means that your customers can recognise you as one of their people. It just makes you more relatable.

What are your values?

What do you stand for? You might think that most of us have the same values – truth, justice… wait, that’s Superman. The values that matter to your customers might be closely aligned with your personal views. Maybe you set up your business to create cruelty free cosmetics or environmentally friendly products. Share what sets you apart.

Sometimes values are intangible. Perhaps the things you stand for are more about how you treat people. Maybe you’re great at going above and beyond in your customer service or at keeping in touch with your customers. It can be more difficult to share that in your marketing but it’s worth doing.

Sharing your values regularly helps you build trust

This is related to the idea that sharing your values makes you relatable. That could prompt you to say ‘right, I’m going to go and write a mission statement on my website and a blog about my values.’ That’s fine, but it isn’t the whole picture.

Giving your customers a regular reminder that you stand for the things you say you do them to believe it. Testimonials are perfect for showing future customers that your promises are backed up by other happy clients and you don’t have to write them yourself.

It doesn’t have to be a mission statement

A mission statement can work brilliantly if it’s something your customers will like. It sets out your values clearly and it can be a great thing to look at if you’re wondering why you started this business in the first place. I’d recommend putting it on your about page so people learn about you and what you stand for at the same time. If you do go for it, remember that you still need to talk about your values in other places too.

Of course, you don’t have to write a mission statement if you don’t want to. If you think they’re pretentious your customers will too.

Need a website that shows customers what you stand for? Or a regular blog where you can share your values? Get in touch or sign up to my mailing list for hints and tips straight to your inbox every month.