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Is blogging dead?

blogging deadEvery so often you get a little flurry of articles about blogging and they all ask a variation on the same question. Yup, you guessed it. ‘Is blogging dead?’ Now, obviously I have a bit of a vested interest here. Writing blogs is a core part of my business so if everyone suddenly decides that blogs aren’t worth bothering with I might have a bit of a panic. Only a small one though. My granny was a farmer’s daughter and always taught me never to put all my eggs in one basket, so I do other stuff too.

So, is blogging dead? I don’t think so. Here’s why.

Blogging has changed

When blogging first emerged as a marketing tool it was easy to stand out because there weren’t that many people doing it. Audiences who were tired of hard sell marketing loved the fact that blogging offered useful information without the pressure. Since then it feels as if everyone and their budgie has a blog. The market is saturated and it’s harder to stand out.

The good news is that ‘harder’ is very different from ‘impossible’. These days, the key to building a successful blog is to treat it as part of a larger strategy. Frankly, if you want to succeed in business it’s exactly what you should be doing anyway. If all of your marketing posts have the same focus your blog can be a central piece of content that helps your audience get to know you and builds your reputation.

Video isn’t for everyone

If you really don’t like the idea of a written blog you can still do a video version. Even Facebook were taken by surprise at how quickly video has taken off and it doesn’t seem to be going anywhere just get. The issue with a video blog is that you can’t say as much. Videos on social media are generally better in bite size form. You’ll probably be able to read this blog in about 5 minutes but if I sat in front of a camera and read it out to you then you’d swiftly nod off. I’ll generally do a video that gives a quick summary of a topic with a link to the blog if they want more detail, so they have a choice.

There’s also the fact that some people still prefer to read things. One of the main advantages for me is that I can read something while the kids build a Lego fortress around my feet. Try that with an unmuted video and I’ll suddenly have a 5 year old on my shoulder asking for YouTube. The point is that presenting your content in different ways means that you’re more likely to get the message across.

People are still searching

I keep hearing that SEO is dead, with keywords coming in for particular abuse. If you suspect that might be true, here’s a statistic for you – at the last count there were just over 63,000 searches on Google every second. That’s around 2 trillion searches a year. Google is still using its search algorithms to rank websites and individual pages into order of importance. That makes SEO important in my book.

What has changed are the techniques you need to use. Writing SEO content used to mean stuffing your blogs and website full of as many keywords as possible, regardless of whether they made any sense. When you’re blogging now it’s more important to create useful content that people will want to read. That way, when someone asks Google a question they’re more likely to find you as the answer.

If you’d like to find out more about how to use blogging as part of your marketing strategy, sign up to my mailing list. You’ll receive a copy of my free guide ‘Stop hiding your business’.

Further reading

If you’d like to read some interesting stats about blogging, here you go

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What marketing training do you need for your team?

marketing training teamIf you’re a larger organisation it can be easy to think of marketing as part of someone else’s job description. It’s easy to understand why. If your business has invested in employing marketing professionals why not rely on them to do the heavy lifting? Leave the marketing training sessions to small business, sole traders and network marketing companies. The truth is that even when marketing isn’t your primary responsibility it doesn’t mean that you can’t play your part. After all, as far as your customers are concerned, every employee represents your brand. The question is, what do you need your team to do and what marketing training do they need?

Social media

You might justifiably think that this is one to leave to the marketing team. When it comes to posting to official business accounts, you’d be right. However, you’d still be wise to consider what your team are doing on their own social media. If your employee is making offensive comments or acting in a way that could reflect badly on your business, it’s best to know about it sooner rather than later. Of course, some people make it easy. The annals of internet history are littered with stories of people who were sacked because they forgot they were Facebook friends with their boss.

The kind of training you’ll need to provide here is probably best lead by HR as it’ll need to be in line with company policies. It’s also a fine balancing act between protecting your business reputation and preventing your employees from posting anything vaguely interesting.

Expos

Personally, I love business expos. I get to wander round chatting to people and they’re also an excellent source of free stationery. However, I say this as someone who has never had to spend an entire day standing at a stall. Engaging with potentially hundreds of people to create the right first impression over the course of a day takes stamina.

You might think that it’s just a matter of sending the right people. However, even your most loquacious employees might need help. An expo is no different from any other marketing platform in that your message needs to focus on your customer. A monologue about your services isn’t going to help anyone. I’d suggest that a workshop style briefing session would be the ideal pre-expo training. Firstly, the team develop questions to get visitors talking. Then they think about potential answers and how your services would be of benefit. Your staff sound knowledgeable and visitors get to hear about stuff they’re actually interested in.

Blogging

Depending on your business you might already have members of your team writing articles for various platforms. This may have lead you to believe that you don’t need to blog. The truth is that they’re not exactly the same thing. (For more on why, read this.)

Blogging is one of the most effective ways of humanising your business. People often see corporate businesses as remote and think that you might blind them with science. A business blog can, on one level, demonstrate your expertise if you let the marketing team do it. However, if you delegate some of the blogging to employees you get a unique perspective each time. It shows your customers that you’re approachable and not just a corporate stone edifice.

If your teams (even your marketing team) have never blogged before, there are some great workshops available that will take you through the basics from choosing topics to editing. It probably won’t surprise you to learn that I offer one and will bring it to you – sign up using the form below to find out more.

However you market your business it’s always worth getting your employees involved by offering them the right training support.

Further reading

Even your marketing team might need training – these social media horrors were created by professionals.

A more comprehensive expo survival guide

Finally, for details of my training sessions, sign up to my mailing list here.

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Why you need to know the difference between articles and blogs

difference between articles and blogsBusinesses come in all shapes and sizes, from the sole trader working at home to massive multinationals. The main differences in their marketing strategies tend to come down to budget. If you’re a one person business you’re unlikely to be able to afford to plaster your message on a city centre billboard or nab an ad slot in the middle of ‘Coronation Street’. On the other hand, creating written content is accessible to everyone. Any business can create a blog, but a lot of the people I talk to tell me that they don’t need to as they’re already writing articles. The fact is, while there are similarities they aren’t the same thing. Here’s why.

Articles are on someone else’s platform

For the purposes of this blog I’m lumping all articles together. In reality, there are hundreds of different outlets for articles. You could be featured in a local magazine or in a professional journal that’s targeted at a specific industry. Finding the right outlet is crucial to raising your profile. When I was a solicitor one of our partners used to write articles about legal issues for food industry journals to showcase his expertise. If you’re offering a service that’s accessible to the general public a local magazine could help you to reach potential customers.

The big difference between these kinds of articles and your own blog is that the articles are all on someone else’s platform. You don’t get to choose how they’re promoted or if you get to publish them at all. An editor has to think about what message will appeal to their readers and it might not be the one you want to send.

Different tones

In marketing it’s important to tailor the tone of voice you use to the platform as well as your audience. If you write articles for a local magazine your tone might be quite similar to that of a blog. By contrast, the difference in tone between a blog and a professional journal article is going to be pretty big.

I find that a lot of professional people shy away from writing blogs because they think it looks unprofessional. A serious article enhances their reputation but a blog might make them look frivolous. I’m generalising here, of course – some of my blog writing clients are very serious businesses. The key difference is that whilst articles make you look professional, a blog makes you look human. They can both win you clients but for very different reasons.

Your audience

When you write an article for a magazine, do you know who is going to read it? You might have been given information about circulation so you know where it’s distributed or who the audience is. It doesn’t tell you who puts it straight in the bin. Even regular readers might stick to their favourite articles and ignore yours completely. The only way you’ll know if your articles have been an effective marketing tool is if someone mentions it when they get in touch.

Now I know that you might have the same issue with your blog. You can’t control who visits your website or whether Facebook shows your post sharing the link to anyone useful. But you can see the data on how many people are reading and where they’re based. You can also run adverts promoting key pieces of content and targeting them at specific people. The results might still be hit and miss but at least you have a fighting chance of discovering what worked and what didn’t.

If you’d like to learn to write blogs, or how to shift your tone from writing articles to something more customer friendly, I’m here to help. Sign up using the form below to find out more about my 1:1 and small group training.

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Why you need a fresh perspective on your marketing content

Fresh perspective contentWhen you first start marketing your business it’s all trial and error. You might find that one post is a hit then something similar completely flops. Over time you can start to build up a picture of what your audience responds to and where your customers are coming from. Of course, it’s never quite that simple. Your customers’ needs change over time and external trends have a big part to play in that. Sometimes it’s hard to tell what’s having an impact on your business and what changes you might need to adapt to in the future. Getting a fresh perspective on your marketing content can help you to stay relevant and grow your business. Here’s why.

Getting stuck in your own head

Are you stuck in a rut? If you’ve been marketing your business in the same way for a while, you could be. That’s not necessarily a bad thing if you’re still getting a steady flow of customers. Unfortunately it could trip you up in the long run. Retail has changed completely in the last ten years, with more and more people shopping online. The companies that have survived are the ones who built or adapted their business to suit. If you follow the same marketing formula all of the time without getting a different perspective you’ll get bored and so will your audience.

I freely admit that I’m terrible for getting bogged down with my own thoughts. In fact, it often means that I go round in circles! We all need to look around to see what‘s happening out there once in a while.

Talking to your customers

If you’re fed up of the sound of your own voice, you probably need to listen to someone else’s. Talking to your customers is a great way to track changes in your target market. Of course, it has its limitations. As Henry Ford said, if he’d asked his customers what they wanted they’d have said a faster horse. But asking your customers what challenges they’re facing and how they want to shop can give you valuable insights into how their lives are changing over time. Maybe they’ve stopped watching video and started listening to podcasts because they’re more convenient. Perhaps there’s a challenge they’re facing that you have a solution for – you just need to shift your focus and talk about it more.

This doesn’t just apply to your customers, of course. Talking to other business owners about what’s happening with them can help you to discover what subjects people are interested in. You just have to keep your ears open.

How you can get a fresh perspective on your content

If your conversations with your customers and networking colleagues lead you to a new type of content creation or if you discover that the tone of voice you use isn’t winning you fans any more you’ll need to change your approach.

We’re still in holiday season as I write this. A change of scenery can be ideal for getting you out of your own head. Sometimes issues with your content arise because you’ve drifted too far from your original message. The values that people connected with have been lost over time. If your holiday allows you some quiet time, use it to remind yourself who you want to serve and how you can do that. Talk to your family (or yourself if you feel like it) and listen to the phrases that you use. Those are the ones you need to include. Alternatively, go and get some training to learn about the kind of content you want to create, or to improve your technique.

If you’d like to get some training to help you get started creating a blog for your business, or to improve the content you already have, sign up to my mailing list using the form below to find out more about my small group and 1:1 training.

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How you can start learning about blogging

Learn about bloggingThere’s a world of difference between wanting to start a blog and actually doing it. You might like the idea but when it comes to it you don’t know what to write. Perhaps you’re looking at your already packed schedule and wondering where on earth you’re going to fit it in. Maybe you’ve even tried writing your first blog and got stuck. You spend hours on it and get nowhere or think what you’ve written is rubbish. Sometimes all you need to get started is a bit of education. Thankfully there are lots of different ways that you can learn about blogging. Here are just a few.

Free resources

There is loads of blogging advice available online (including here). You can access it for free and just search for what you need. If you want advice on blogging topics, structure or what platform to use, it’s all out there somewhere.

In fact, the ‘somewhere’ is the main disadvantage. If you know what you struggle with it’s easy to search for the answer. It’s not quite so straightforward if you have no idea where to start. After all, you don’t know what you don’t know. Also, are you getting good advice? I’ve had training along the way and can tell you what’s worked for me and my clients. There are also some fantastic platforms featuring pieces from experts in their field. Generally speaking, anything from Orbit Media, Digital Marketer and Copyblogger is worth reading. Their advice often goes beyond blogging into other useful marketing topics too.

Paid courses online

If you’re able to hand over some cash there are lots of courses available online. The beauty of any course is that all the information is presented for you. Some will be available to access all the time and others will have a limited release. This often depends on what the course is offering. Some will give you materials that you work through on your own, perhaps getting feedback from a tutor. These are great if you need to fit learning in around other commitments and can’t always stick to a regular time for online workshops. If you need the buzz of a group you might be better off with a course that has a limited time frame but plenty of interaction. The level of interaction you get with your tutor is usually reflected in the price.

Checking on the credentials of your course provider is particularly important here. There are some great courses available via general training providers like Udemy and Skillshare as well as writing and marketing specialists.

Group workshops and one to one training

I’ve put these together as they both work best face to face (although I’ve had some fab training experiences via Zoom as well). Getting together to learn with other people who are in the same boat as you can be fantastic, particularly for beginners. Your trainer can take you through the basics and answer questions as you go. I really enjoy learning like this because you can learn from everyone in the room. Everyone has different ideas and questions and it creates a great atmosphere.

Of course, you might feel a bit nervous about asking a question and looking silly. (For the record, there’s no such thing as a silly question.) You might need something that’s a bit more tailored for your business, especially if it’s something out of the ordinary. Maybe you just want to be able to focus on the topic without anyone else distracting you. In those circumstances, 1:1 teaching could be your best option.

Ultimately, only you can decide how you learn best. If you want to know more about the training options I offer you can sign up to my mailing list to find out more.

 

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How your blog could benefit from training with a friend

benefits of training with a friendWhen you want to learn something new there are usually a range of options available. Blogging is no exception (and if you want to know more about the ways you can learn about blogging, read this). Actually choosing the right method for you can be tricky. Do you opt for a workshop where you don’t know anyone and could be out of your depth? Would you rather get some 1:1 help? To be honest, you could find a way to talk yourself out of any of the options. If you’d prefer to learn in an environment you know will be friendly, you might want to consider training with a friend. There are all kinds of benefits. Here are my top 4.

You get to choose who you work with

Most good course leaders will aim to get the right mix of people in a workshop group. It doesn’t help anyone if one person is struggling to keep up while another is completely bored. However, one person’s definition of ‘beginner’ might be different from yours. When you’re training with a friend you get to decide who you work with. You can have a chat in advance to make sure you’re at roughly the same level before you go ahead.

You don’t just have to choose one friend either. If you have a small group of friends who all want to learn you can gather them all together.

Other people have good questions

Even when you’re training with a friend, you’ll both have different perspectives. There might be one bit of the training that you find easy but your friend struggles with, and vice versa. You can learn from the questions they ask as well as your own. It might even add a whole new level to your learning. You may even find that someone else’s question shows you that you hadn’t fully understood the subject the first time.

Training in a group helps you to bounce ideas off each other so you all learn more.

You feel comfortable asking questions

Training with a friend (or more than one) creates a good atmosphere in the room. You’re with people you like so you can relax and enjoy it. That has the added benefit of helping you to remember things. It also means that you’ll feel more comfortable speaking up when you don’t understand something. No-one is going to take the mickey because you asked a question. They’re your friends, so they just want to help you understand. Plus the answer to your question might be useful to them too.

The more relaxed you are in your learning environment, the better the outcome will be.

Training with a friend improves your business skills

Even if you work on your own, there will be times that you need good teamwork to build your business. That could be because you’re working as part of a team on a project or when you need to delegate tasks to someone else. Whether you share a one-off training session or a whole course, you’ll learn how to listen and work with other people’s learning styles.

Of course, that has an added benefit when it comes to customer service. During the learning process you’ll probably get into discussion and debate about your subject. Listening to a friend’s perspective will improve your listening and communication skills when you’re dealing with your customers as well.

If you like the idea of training with a friend or getting a group together to learn about blogging, I can bring the training to you. Sign up to my email list to learn more about my 1:1 and small group training sessions below!

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How you can start storytelling in your marketing

How to start storytellingI know, you’ve heard people like me bang on endlessly about using storytelling in your marketing. It’s a great way to get personality into your content and set yourself apart from the crowd. The thing is, how do you do it? It won’t surprise you to hear that it’s not just a case of telling everyone your life story. It’s all about balance. Your customers will love the fact that you’re relatable but they mainly want to hear about how your business can benefit them. Here’s how you can start using storytelling in your marketing.

Dig deep

You already know the good news about storytelling. Here’s the bad(ish) news. You need to put some work in. As with anything that’s worth doing, using storytelling in your marketing requires a bit of groundwork. If you don’t believe in what you’re saying your customers will spot it. Your message comes across as half-hearted and no-one will buy into it. That’s the last thing you want.

This means that your first step is to work out exactly what your story is. There are loads of things that go into this. If you’ve ever thought about your ‘why’, you’re halfway there. Think about why you chose to start this type of business, or to become self-employed at all. What are your values? How does your lifestyle and history relate to your business? Dig down to the core of what motivates you and write it all down.

What do your customers care about?

Once you’ve got a clear picture of what you’re about, start looking at it from a customer focused angle. People do business with you because you offer something that they need. As consumers we’ll often choose a big brand because we’re confident they’ll deliver most of the time. We know what they’re offering and have clear expectations. As a small business you need to build all of that into your marketing. Your customers only really care about your story because it gives you substance. If you share their values or understand their lives you’re much less likely to let them down.

What does this mean for storytelling? It means that you need to look at what your values are and decide which of them your customers will care about. If you offer products or services for children, parents might trust you more if you’re a parent yourself, or have a childcare background. Look at your story and work out which bits are going to be important to your audience.

The storytelling drip feed

About once a month I’ll write something that isn’t really related to my business. It doesn’t help you to work out how to write your blog or improve your website, it just tells a story. They usually end up having some kind of business relevance because it’s often a story that tells you how I got to where I am or what an experience has taught me.

If you want to do something similar, there’s no reason why you shouldn’t. You can use storytelling any way you want and if you’re talking about something that helps your audience relate to you better, that’s great. However, it’s not the only way. You can still drip feed your story into your blog or business related social media posts. For example, you could post a time management tip on Facebook and sign off with a joke about being late for the school run. Or write a blog with tips to get something done more quickly (because the only long winded thing about your day should be getting the kids into their shoes).

Do you need to start storytelling? Sign up to my mailing list for your free guide and lots of hints and tips.

 

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What I’ve learned from being a PTFA mum

PTFA MumIt’s time that I came out of the closet. I’m one of ‘those’ Mums. The ones they warn you about when your child is starting school. I’m the person you’re encouraged to actively avoid in the playground. I’m the chair of the PTFA at my sons’ school. Before either of my kids started school I wouldn’t have had myself down as a PTFA person at all, even though my Mum volunteered at every school fair when I was the same age. I was invited to a meeting to write an article for the local magazine about the latest fundraising project and found myself inspired by everyone’s enthusiasm. I’m stepping down next term and my last event is done and dusted. I found myself wondering (not for the first time) why I took it on in the first place and what I’ve learned. Here’s what I came up with.

Volunteering matters

In the two and a half years that I’ve been involved I’ve encountered a range of attitudes to volunteering and school fundraising generally. There are people who turn up for every meeting and volunteer whenever they can (these are usually the people with the least time to spare). Then there are are the ones who don’t understand why we bother and won’t volunteer (some of these people would also complain bitterly if there wasn’t a summer fayre). There are even those who complain about everything just for the sake of something to talk about.

I’ve come to love volunteering because we’re working towards something that benefits other people. That might sound a bit smug when we’re talking about a primary school in a relatively privileged area. There are much worthier causes. But I reckon that anything that makes school a better place to be has got to be a good thing.

Organising PTFA events

My admiration for people who organise events for a living has quadrupled over the time I’ve been doing this. It’s incredibly rewarding helping people have a good time but it totally wears you out. Getting volunteers is often the main challenge, although people generally come through in the end. I’m a realist. If you work full time I don’t expect you to help at a school disco that starts at 3. I often hear ‘I haven’t got time’. I know some people genuinely haven’t, but no-one’s really got time. A job (or a business) and a family is hard work. Yet there are still a few of us who find the time because it’s good fun and the end result is worth it. I admit that I worry about whether anyone will take over when I stop as I’d hate for it all to end.

I know that sounds like a massive whinge. I admit it’s a little one but that’s not why I’m standing down. It’s because my business has gone bonkers since I became chair and I don’t have time to organise things. I also like sleeping. On the plus side I’ve learnt a lot about organising events, which is a useful skill. It’s also made me appreciate how easy planning is when I’m the only person I have to organise.

Getting people together

One of the biggest benefits of getting involved with the PTFA is getting to know people. I’ve gained new friends and strengthened relationships with existing ones. I know lots of school related gossip (and no, I’m not telling you any of it).

If I was carrying on (I’m definitely not) I think I’d simplify the events and stop doing what people expect. I might do a Christmas film with a visit to Santa thrown in rather than a full on Christmas fayre. Maybe a summer social that doesn’t have quite so many moving parts. Something that brings people together to get to know each other and have some fun. That could be the most important bit.

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How you can create a call to action that works

Call to actionWhenever you create a new piece of content for your business you need to think about what you want it to do. I know that might feel as if I’m asking you to analyse every single little thing that you put out there (and I am) but it doesn’t have to be a pain. Your marketing has one really simple job to do. It needs to tell customers that you exist and convince them that you have something they need. I know it’s not that easy in practice but it gives you a good starting point. There are loads of ways that your content can achieve your aims. It could explain the benefits of what you offer, educate your audience or just raise awareness of your brand. Whatever you want each post to do, you need to follow it up with a good call to action. Here’s how it works.

What are your goals?

A good marketing strategy should be linked to your overall goals for your business. You can read more about that here if it’s something you struggle with. When you have a vision for where you want to get to you can work out what types of marketing will get you there. It’s often a combination of things, like increasing your brand recognition but also getting more people signed up to your mailing list. You can create a variety of different types of content for different reasons.

Clear ideas about what you want your marketing to do can also help you decide what kind of call to action you need.

Why are you posting?

At a more granular level, think about each post and why you’re creating it. This might sound overly time consuming but it’s better than the alternative. Having a plan means you know what you’re going to post when. When you don’t plan you might find yourself panicking because you haven’t posted in ages and people might think you’ve gone out of business. It’s the sort of situation that ends up with a half-hearted post that doesn’t reflect your business or win you any new customers.

Thinking about why you’re posting helps you to create a call to action. It also helps you with the next question…

What do you want people to do next?

There are loads of different ways that people could respond to your posts. They could like, share, or comment on social media or sign up to your mailing list. They might subscribe to your YouTube channel or send you a connection request on LinkedIn. You could leave it to chance. The only problem with that is that people are lazy. If you ask them to do something they might not do it. If you don’t ask they definitely won’t. That’s where your call to action comes in. If you’re trying to widen your reach ask them to like and share your post. Ask them a question to get people talking. Tell them what they’ll get out of signing up for your mailing list and give them a nice big sign up button to make it easier.

Sometimes it’s not just what you ask but how you ask it that counts. There are tools and resources that will help you craft a good call to action but they’ll only take you so far. Getting to know your audience is the key to creating a good call to action. Over time you’ll get to know what gets you a good response and what falls flat.

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Your marketing: Why you need to know about A/B testing

A/B testingI know that some of you roll your eyes when I start talking about technical stuff. Others rub their hands in glee. Whichever one of those you are, you need to know about A/B testing. This recent blog talked about getting to grips with your data by looking back and analysing what worked in the past. A/B testing allows you to do that in a much more dynamic way.  Those quarterly or half yearly reviews are still important as they let you see the bigger picture. So what is A/B testing and why should you be putting it to work in your marketing? Read on…

A/B testing – a beginner’s guide

A/B testing pretty much does what it says on the tin. It allows you to test two (or more) different things to see what works best. You can use it in lots of different ways depending on what you’re trying to achieve. For example, you might want to increase the open rate on your email marketing so you need a good subject line. You can A/B test two different options and see which one gets opened more.

You can also do this with blog titles, your website and the copy on your sales pages that convinces people to ‘buy now’.

Be precise

If you analyse your marketing data you probably have a good idea of what your audience likes. Using A/B testing means that you’ve got the figures to prove it. Your overall impression of what’s succeeding might not be accurate, whereas the numbers always will be. You can see straight away which version people responded to.

To get the best results, you need to be precise. That’s easy if you’re only A/B testing email subject lines but it can get a bit fuzzy elsewhere. There’s no point creating two completely different versions of a landing page because you won’t know what made the difference. Was it the headline, the sign up copy or a random sentence halfway down the page? You can test lots of different things but do it one at a time.

You can make better decisions

Once you’ve got your data you can use it to create better content in the future. Did you get more traffic to your blog post with a serious headline or a funny one? Did personalising the email subject line result in more people opening it? Are there particular words that your audience really respond to (or not)? Sometimes your results can hang on a single word. Your audience might think ‘bespoke’ sounds snooty but they love ‘tailor made’.

This kind of testing doesn’t have to be limited to the words themselves either. You can test things like emoji use and even the colours you use. You might find that no-one signs up for your email newsletter if the sign up button is green, but they do if it’s red.

You can use it for anything

A/B testing lets you run checks on almost everything you use in your marketing. It can be something small like a headline or different elements of your new website. More importantly, the information you get can have far reaching implications for your business.

The way you present yourself and your brand is one of the key things you need to consider when you’re planning your marketing. It includes everything from your own values, what you offer and the customers you work with. A/B testing lets you discover what message resonates with your audience. It can tell you if they care more about saving time and money, or whether it’s more important to them that you’re an eco-friendly family business. It could help you to craft a message that brings you a whole new customer base.

Further reading

Do you understand the why but want to get into the how? These blogs from Neil Patel and Hubspot are a great place to start.