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How you can use brainstorming to boost your business

BrainstormingI know, I know – brainstorming is such a corporate word you’re probably squirming already.  However, I’m afraid to say that it’s the best I have for this particular subject.  ‘Putting your heads together’ and ‘having a strategy session’ where you ‘think outside the box’ are equally bad as potential entries in buzzword bingo and ‘coming up with new ideas’ is just a bit pedestrian.  I quite like brain dumping but that means something a bit different for me.  So, what am I on about? If you aren’t already using brainstorming in your business it’s probably time to start.  Call it whatever you like, it’s the perfect way to boost your business.

Get a new perspective

It’s easy to get stuck in a bit of a bubble when you work by yourself.  You decide exactly what you spend your time on and how you approach things.  If business is good then there’s a good chance you’re taking the right approach, but you run the risk of becoming complacent and failing to anticipate change or adapt to it.  If things aren’t going so well you could struggle to work out why. You might have had comments from customers but dismissed them as unreasonable. Or perhaps another business owner made a suggestion but you rejected it as unhelpful.

That’s when brainstorming can be really helpful. When you get a group of people together they’ll all have different viewpoints.  Some will do things in a completely different way. Others will have things in common with you but may still have something new to offer.  Sometimes just having a range of opinions can be useful.

Challenge yourself

Offering yourself up for feedback can be scary.  That’s why it’s crucial that you find the right group of people to work with.  Brainstorming only really works when you’re completely open about the challenge you’re having and you can’t do that with people you don’t trust.  Equally, sometimes it’s better if they aren’t close friends.  Your friends are (hopefully) only interested in making you happy.  Someone you don’t know as well might come up with a solution that works but that you won’t necessarily like.  It’s not because they’re being malicious, they just don’t know that you don’t like ringing people up.

If you find yourself resisting what is logically a good idea, it can be an opportunity for personal growth.  Ask yourself why you feel that way. Are you rejecting an idea because you genuinely don’t have the right skills or couldn’t learn them? Or are you making the decision based on fear?

Brainstorming is magic

I’m part of a coaching group where each member gets a spotlight session. You can focus on a particular challenge you’re facing in business and the group works together to help you find ways to solve it.  A typical brainstorming session involves making suggestions for specific solutions.  The spotlight sessions are a bit different in that the other members ask questions to get you thinking about the problem in a different way.

However you do it, brainstorming can completely transform your thinking. I’ve had lightbulb moments from being asked a question that completely turned my problem on its head. I just needed to approach it with an open mind.

If you think you need a bit of brainstorming perspective in your business there are all kinds of ways to start.  If you’re a member of a networking group, ask if any of the other members want to get together.  Search for small group coaching (or just a good coach) in your area.  Even Facebook groups can be a good place to ask questions and get lots of different suggestions.  Just choose carefully!

If you’d like some time with me brainstorming your content marketing strategy, it’s yours!  Click here to find out more about my strategy sessions.

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How to develop your content strategy

content strategyYou know that you need a content strategy which aligns with your goals (and if you don’t read my last two blogs here and here). Actually coming up with one is a whole different kettle of fish.  If you haven’t got the faintest idea where to start, you’ve come to the right place.  Your content needs to take your goals and targets and flip them on their head so that you see them from your customers’ point of view.  Simple right? Here’s how you can develop your content strategy to make it work.

Start with your customer

I know, if you’re a regular reader you’ve heard this one before.  Identifying your target market should always include a bit of work to find their interests and media habits. Essentially, it allows you to put your content where it’s most likely to be seen.

It also allows you to concentrate on the types of content that your target audience will like. If they’re on Facebook you could post anything from text to images to video. You might assume video will always win, but some people find them annoying and prefer written content. Try a few different things and see what works.

Choose your focus

I talked about focusing on one service or product in my last blog and it can help you to get your content strategy organised. Having a focus helps you to decide what you’re going to post on any given day. You can break things down by looking at the different ways that your services benefit your customers.

For example, I write blogs for people for all sorts of different reasons. They might be too busy to do it themselves. Some are just better at talking than they are at writing. Others need a different perspective on their business.  Write a list of reasons why people might need to buy from you and you can write a blog post about each of them.

Diversify your content

The reason that I always recommend blogging is because it gives you a good chunk of content to be going on with.  Sometimes coming up with a content strategy is daunting because you think you need to come up with a huge variety of stuff.  You really don’t. If your content strategy includes a series of blog posts you can repurpose them.

You wouldn’t want to read out a whole blog post on video (I hope). However you could do a short video highlighting the key points or giving a demonstration. For example, if you sell skincare you might write a blog about protecting your skin in winter. Then you can do a video showcasing the moisturiser you talked about so people can see the benefits as well as reading about them. You can use quotes from your blog to share links and images on social media and even put them in your email marketing.

What do you want people to do next?

When you come up with a content strategy you’re basically encouraging people to engage with your business.  Every piece of content should have some kind of call to action.  That could be posting a link to your blog on Facebook because you want people to read it. When they click through, what then? You might include a link to let people contact you, but what if they’re not ready? Asking them to sign up to your mailing list could be a good intermediate step to let them find out more.

Whatever you create, ask yourself what you want your audience to do next.

Have you got your content strategy planned? If you need some help click here to find out more about my strategy planning sessions.

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Does your content marketing strategy match your goals?

content marketing match goalsBelieve it or not, there are those who think that people who talk about strategy are out of touch with their clients’ lives.  They probably think that a strategy is created somewhere off in cloud cuckoo land. I disagree.  You can use whatever word you like for it, but a strategy is basically a plan.  You’ll probably have seen a meme that says something like “a goal is a dream with a deadline”.  If you have a goal, you need a plan to make it happen.  That’s all a strategy is.  So the question is, does your strategy match your goals?  If not, here’s how to make it happen.

What are your goals?

Goal setting can be a tricky beast.  Even when you have an amazing vision of what your life could be with a successful business your own brain can start getting in the way.  It doesn’t help that there are eleventy billion gurus out there chucking around terms like ‘6 or 7 figure businesses’ as if it’s commonplace.  Some people have no problem visualising themselves there.  Others feel that they’re somehow unworthy.

I struggle with the ‘6 figure’ talk because it isn’t specific enough.  To me, achievable goals need to have meaning.  I don’t want a mansion in the middle of nowhere because I’m part of a great community where I am.  Plus, I like being able to walk the kids to school.  I base my goals on what’s going to make life better for my family.  If you need some help with this bit I’d highly recommend talking to a good coach.  I’ve worked with an amazing coach who somehow took my vague waffle and helped me turn it into a plan.

goals quote Napoleon Hill

Get specific

Once you’ve set some goals, it’s time to get down to the nitty gritty.  If you want to earn £x per month to get the house you want or afford a holiday, what do you need to do?  Do you need to sell a certain number of products or sign up new clients? What’s the easiest way to do that?  If you have a high ticket item or service you might only need to sell one or two. Conversely if high ticket is hard to shift is there something smaller that you can sell more of?

You might decide that you’re going to focus on one product for a month or two then switch.  If you’ve read my last blog you’ll know that focusing on one thing is great because it helps people to get to know you. Once you’ve worked that out you’re ready to plan your marketing strategy so that it aligns with your goals.

Find your focus

If you want to hit your goals you don’t just need to get specific with your business aims.  You need to apply it to your marketing too.  For example, say you’ve decided to focus on selling smaller items in January.  People are feeling a bit skint after Christmas but want to cheer themselves up.  Equally, lots of people are making New Year’s resolutions and are willing to spend money on the right help.

Work out what is going to appeal to them about the service you’re offering.  Is it a fresh start or something inexpensive to make January bearable?  When you’ve worked that out you can start planning your content.  But that’s a subject for another blog.

Does your content strategy match your goals? If you need some help developing a strategy that you can implement yourself, click here to find out more about my content planning and strategy service.

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Why you need a content marketing strategy

Content marketing strategyI’ve found that there are two types of business owner.  The ones who love strategy and planning and actively seek out tools to help and, well, the other kind.  To be fair even they could be split into two camps.  People who know they need a strategy but just can’t quite bring themselves to do it and the ones who would happily wing it forever.  Ultimately, guess which businesses have greater success long term? Yep, the ones with a plan.  So why do you need a content marketing strategy? It’s an important piece of the overall puzzle. Here’s why.

A focused message = better results

When you plan your content marketing strategy in advance you can work out which products or services you want to focus on.  I’ve talked before (a lot) about focusing on your ideal customer and your content strategy planning should be an extension of that. The TL;DR version is – trying to market to everyone just makes your content bland and boring. Equally, you could sell any product or service at any time, but it’s better to focus on one.

If you’re building a relationship with your customers, focusing on one service helps them to get to know you. Your posts and blogs over a couple of weeks or a month can give them in depth knowledge of that service and what it can do for them.  They might not need that particular thing but it helps them to get to know you and keep following.  If you jump about that trust could be lost.  If you’d like some help identifying where your focus should be, I can help.

Less stress for you

Have you ever sat in front of your computer and thought ‘I need to post something today’. Or ‘I should get a blog out there this week’, without the faintest idea about what you want to say?  A content marketing strategy helps you to overcome that.  You’ll have a theme or product to focus on and you can get everything planned in advance.  Rather than panicking and posting something random, you’ll have time to really think about what you want to say.

It also means that you can get blogs written and social media posts planned and scheduled during quiet periods. Then they’re there and ready to go when you get busier.

A consistent content marketing strategy

I’ll be talking more about aligning your content marketing strategy with your goals in a future blog post, but identifying which products or services you want to focus on is a good first step.  By doing this you can get relevant marketing out there when people are most likely to be looking for it.  It’s why you see loads of holiday adverts on Boxing Day and wedding industry promotions around Valentine’s Day.  Timing is key.

Of course, it’s also important to have a consistent message.  When your content marketing strategy is planned in advance you can ensure it all makes sense.  You can have a theme running through each month’s marketing like a golden thread.  It shouldn’t be exactly the same message every time, but it should all tie together.  As you might have guessed, this month I’m mostly talking about strategy and planning. It’s a good way to start the year. I’ll be writing blogs like this one and sharing tools and resources that have helped me to plan so you can use them if you want to.

Do you have a plan for this year? If you don’t and you need some help, click here to find out more about my content planning and strategy sessions.

Further reading

If you’re wondering why you need content marketing anyway, here’s a great piece from marketing legend Neil Patel.

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Why do Christmas stories resonate with us?

Christmas stories resonateAs I write this we’re heading towards Christmas and I know that a lot of you are starting to wind down.  I’m always reluctant to write off the end of a year but I understand the impulse.  This year seems to have flown by.  There’s political turmoil that’s making everyone feel tired. There have been a lot of changes in my personal life this year too.  I’m ready for some time off.  But that doesn’t mean I’m switching off altogether.  This is a good time for reflection and thinking about the year to come.  So I thought I’d give you some Christmas themed food for thought.  There’s something about Christmas stories that really hit a nerve and I think it’s something we can learn from and carry through our marketing for the rest of the year.  So I asked myself a question. Why do Christmas stories resonate with us?

Here’s what I think lies behind it.

We’re tired and emotional

Yes, I know that has another meaning.  Come on, I’m a writer.  Maybe we will all be tired and emotional after a few Sherries on Christmas Day, but that’s not the point.  By the time we get to the end of the year we’re exhausted.  Not just by the things happening in our own lives, but everyone else’s too.  The news is grim and we’re constantly bombarded by social media messages making other people’s lives look better than they actually are.  I’m about ready to gather my family around me and snuggle under a blanket, hoping it all goes away.

To me, it explains why Christmas stories with a bit of magic in them are so appealing.  It’s comforting to believe that there is help out there if you need it.  Of course, I’m a pragmatic sort so still take the view that if you want help you need to ask for it. But Christmas stories help us to tap into the idea that the world isn’t all bad.

Family time

Trying to achieve a good work life balance has been at the top of a lot of priority lists for a while now.  It seems as if everyone has their own definition but when you have children time with them is always in there somewhere.  This year’s BBC One short, ‘Wonderland’ capitalises on this beautifully.  The idea of a stressed mum and son desperately needing time together is incredibly powerful.

It’s easy to feel that we’re short changing our children sometimes. Running a business can consume every waking minute if we let it.  We’re often told that we ‘should’ want more time with the family, but that misses the point for me. The Christmas stories that celebrate the true meaning of the season tend to be about putting people first. Even Scrooge learned to be charitable.

How Christmas stories help us throughout the year

Christmas stories tap into some pretty powerful concepts. Things like helping those in need and spending time with the people you love. They’re ideas that your marketing can evoke all year round.  You might not believe in magic, but encouraging people to ask for help is no bad thing, especially if you’re the one making your living by offering it.  It can be hard for a small business to build trust with their customers, but people love the idea that they’re supporting the little guy.  Those memes that talk about small business owners doing a happy dance when they get a new order are popular for a reason.

These themes might resonate more strongly at Christmas, but they’re there all year round. How can you use them in your business?

This is my last blog post for 2018. Whatever you’re doing I hope you have a happy and peaceful Christmas and I’ll see you again in 2019!  If you’d like to start the New Year with a new marketing strategy, visit my website to find out more.

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What Christmas stories are you telling?

Christmas storiesAt Christmas it’s easy to feel as if everything has become overly commercialised.  When you’re running a business you might feel as if you’re just contributing to the problem.  After all, the run up to Christmas is often referred to as the ‘Golden Quarter’ because of the increase in sales.  The good news is that you can evoke the true spirit of Christmas in your marketing.  You just have to work out which Christmas stories you’re telling.  Thankfully there are plenty to choose from…

Bah humbug

I’m not saying that you should tell your customers they remind you of Ebenezer Scrooge. Although, running an advert that says “I know you’re not going to buy anything from me at Christmas because you’re a modern day Scrooge” your customers could take umbrage and spend loads of money to prove you wrong. Thankfully ‘A Christmas Carol’ and ‘How the Grinch stole Christmas’ are tales of redemption.

However, we all have our ‘bah humbug’ moments and your marketing could tap into that.  A joke or even a poll featuring mince pies in November could work really well.  Alternatively, if you provide a gift that needs advance planning you could send out a funny early warning.  You know it’s ridiculously early but Christmas photo shoots book up quickly or your order book closes at the end of November.

Christmas magic

If your customers can’t start celebrating soon enough, the world is your lobster (sorry, family joke). You can take inspiration from any number of Christmas stories that bring back childhood memories. ‘Twas the Night before Christmas’ evokes the excitement of potentially bumping into Santa when he comes down the chimney. ‘Polar Express’, ‘The Snowman’ and ‘The Nutcracker’ all tap into our dreams of adventure.

Using these kinds of stories in your marketing helps your customers to revisit their childhood. One word of warning though; use it carefully.  If it’s overdone it could be a bit too cloying so keep it light.

Christmas spookiness

Why do we tell ghost stories at Christmas? I’ve read that when the Pagan festival of Yule was co-opted by the church and turned into Christmas, some ghosts lingered. Yule acknowledged the darkness as well as celebrating the lengthening daylight.  It makes sense for us to hold onto some scary stories for the long winter nights. Plus it means you can watch ‘Nightmare before Christmas’ with the justification that you’re celebrating your Pagan heritage.

You can use this type of story even if you aren’t in the business of sending a chill down your customers’ spines.  Whilst Christmas is all sweetness and light in theory, it can be a tough time of year for a lot of people.  Admitting that there is darkness could help your audience to feel less isolated and that can be a very positive thing.  Of course, Christmas is also becoming known for tales of murder.  Those might be worth sharing if any of your customers need help getting through Christmas with their nearest and dearest.

The true meaning of Christmas

All of this talk of magic and mayhem is all very well, but at its heart Christmas is about giving.  That doesn’t have to mean an enormous pile of presents under the tree. It could mean one present that’s chosen with care. Time can be a wonderful gift if you don’t often get to spend it together.

Again, this is the kind of message that could make your audience want to throw up. However, it’s very powerful if done well.  It doesn’t always have to be jolly either.  ‘The Little Match Girl’ is heart-breaking but still recreates Christmas through the little girl’s visions. If that’s too unbearably sad, think of stories like ‘The Elves and the Shoemaker’ or ‘The Snow Queen’ where love and friendship win the day.

Christmas stories like these have stood the test of time for a reason.  They all evoke something primal that we can connect with at Christmas. What story are you telling? Leave a comment and let me know.  Or, if you need some help getting your story out there, sign up for my email series taking you through blog writing step by step.

Further reading

A few examples of the stories I mentioned:

The Little Match Girl

‘Twas the Night Before Christmas

Plus one of my own: A Christmas Deirdre

 

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Why you need to focus on your customers at Christmas

customers at ChristmasYou need to focus on your customers at Christmas.  Of course, you need to focus on them all year round, but especially at Christmas.  To quote Andy Williams, it may be the most wonderful time of the year, but it can also be the most stressful. If you can bring your customers something useful and give them a dose of the warm and fuzzies, you’ll be on to a winner.  However, to do that you need to think about their personality and how you can help them through the festive season in one piece.

What’s their style?

When you think of the big Christmas ad campaigns there are a few key players who always pull out the stops. Each has their own approach which reflects the types of customer they usually attract.  John Lewis are luxurious, M&S are sparkly and Aldi go for laughs with Kevin the Carrot.

Even where campaigns share a common cause, they’ll all do it in a slightly different way, with a different feel. The focus might be on gathering your family around the table or going out and having fun, but each reflects the brand’s core audience.

What do your customers want?

Your customers’ personalities aren’t suddenly going to alter because it’s Christmas.  They still have the same values at Christmas as they do throughout the year.  Their approach to the festive season may influence the kind of marketing they’ll respond to. This goes beyond distinguishing between the ultra-prepared present buyers and the last minute shoppers.  You might attract both. Even the ones who normally have everything wrapped by the end of November could fall behind.

It can help to think about your customers in terms of the bigger brands.  Are they John Lewis and Waitrose type people who like a bit of luxury and appreciate the personal touch? Do they want magic and sparkles? Will their house be filled with food and people even though money is tight?  Working out what their priorities are will help you to talk to them more effectively.

What can you bring your customers at Christmas?

None of us have the budget to hire Elton John (and I know quite a few people who think John Lewis shouldn’t have bothered) or even to have an animated carrot dangling from a cliff.  That doesn’t mean that you can’t bring your customers something that they’ll like.  If you’re struggling for quick Christmas marketing ideas I’m running an advent calendar on both Facebook and Instagram that has a few.  There are also a few things in there to help you look after yourself.  We all get frazzled at this time of year and I’m using my calendar as a cue for myself.

At Christmas you might want practicality but emotion is important too.  I’ve no doubt there will be a few modern day Scrooges out there saying ‘humbug’, but you can ignore them.  Unless you’re one of them, in which case you have the perfect opportunity to band together in sympathy.  You don’t have to spend much money (if any) to give people something that they’ll find touching or entertaining. Hafod Hardware, a family run shop in Wales, made this advert last year for just £7.  You could showcase your products in a fun way or show people how you can make their lives easier at Christmas.

Over to you – what are you offering your customers at Christmas?

If you’d like to start 2019 with a new content marketing strategy you can find out about my content planning and strategy service here or sign up to my mailing list and receive your free guide ‘Do I need a writer’ by clicking on the image below.

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Your content marketing: why you need to keep in touch with your customers

content marketing keep in touch with customersHow much time, money and effort do you spend on content marketing? I’m going to hazard a guess that at least one of those things is going to loom large in your marketing efforts.  Hopefully it’s working for you. (If it’s not you can go back to basics and sign up for my email series where I teach you how to start writing a good quality blog and make it work harder for you.) However, this is not one of those blog posts where I take you back to the basics of content marketing.  This is the one where I tell you how important it is to keep in touch with your customers once you’ve found them.

Keeping in touch with your customers doesn’t have to be a big thing but it’s really worth the effort.  Here’s how you can do it and why you need to.

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How much marketing is too much?

How much marketingIf you’re an A-lister with a massive advertising budget, you can get your marketing message out to any audience you like.  Targeted advertising online or on social media makes it easier to bombard your target audience with adverts, post and videos. Visit a web page and you can find the product you viewed following you around the internet.  It’s enough to make you feel heartily sick of a product or business you may once have admired.  Of course, most of us have the opposite problem.  It’s a challenge to get our message in front of the right people. However that doesn’t stop most of us worrying about annoying our followers by sharing too much.  The question is, how much marketing is too much? If you’re really worried about getting on everyone’s nerves, here are a few ways to avoid it.

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What confrontation taught me about marketing

ConfrontationHave you ever avoided a confrontation, in business or life generally? Do you feel as if you backed down when you should have stood up or did it teach you something else?

I once had a confrontation that played on my mind for a very long time. I decided to tell you about it because I finally learned something from it and I thought it might help if you were struggling with something similar.

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