Author: Kirsty France

Posted on by — Leave a comment

How to match your marketing to your business goals

The image shows a blue sticky note saying 'bright ideas change the world' on a checked background. It's a bright idea to match your marketing to your business goals.
http://Photo by RODNAE Productions: https://www.pexels.com/photo/white-printer-paper-on-yellow-table-7414305/

“A dream is just a dream. A goal is a dream with a plan and a deadline.” ~ Harvey Mackay

I like this quote for its optimism; you can dream, but you only get somewhere when you make a plan and hold yourself accountable for each step. If you’ve planned your goals for the next 12 months, your next step will be creating a marketing plan to help you hit them.

The question is, does your marketing content align with your targets? When you match your marketing to your business goals, you’re more likely to achieve them. Here’s my guide to the types of content that will help you at each stage of the customer journey.

Brand awareness

To grow a business, you need to make sure that people have a) heard of you and b) understand what you do. SEO plays a big part here; it lets people find you via keywords that describe your business. Personality-filled, shareable blogs and social media posts will help you to reach more people and stay at the front of their minds.

It’s also worth creating guest posts for other sites and collaborating with other businesses. My favourite local café hosts workshops and shopping events, and it helps everyone involved grow their brand awareness.

Engagement

This is the stage where you want people to move from knowing who you are to having a conversation so they can decide whether they like you. Asking conversation-starting questions works well here. You can do this in your blog, on social media posts or ask for interaction on your Stories. You can also invite viewers to ask their questions on live videos.

People are more likely to buy things that their friends like, so ask people to post pictures of themselves with your products.

Lead generation

Lead generation is just a fancy term for encouraging them to opt into a closer relationship where they hear from you more often and start thinking about buying. Asking people to sign up for your email list is an excellent first step, as you can send them an email series that shares everything they may not have known about your business before. You can offer a helpful freebie, such as a checklist, eBook, video tutorial or a free trial to encourage them to sign up. Sharing case studies on your website and social media can help as they show your results.

Sales

Small business owners often struggle with this, but selling doesn’t have to mean pressuring someone into buying. All the work you’ve done to build a relationship means that your audience knows how you can help them; they just need to take the next step.

Sales content needs to take away any doubts people might have. They might need to understand the process or get more details about the product before they buy. Use your content to talk about the benefits and your process, and include technical information as bullet points in your product descriptions. Sharing reviews and case studies lets them see that you’ve delivered for others.

One final thing. Don’t forget to follow up after the sale to help them get the best out of what they’ve bought. Offering hints, tips, or extra support maintains the relationship and makes you memorable.

Do you want to match your marketing to your business goals? I can help with that. I create content that speaks your customers’ language. Book a call to find out how it works.

You can also sign up to receive monthly emails packed with useful content writing and marketing tips using the form below.

Posted on by — Leave a comment

How I found the right business for me

Guest blog from Sarah Ferguson about her Tocara jewellery business

I have always envied people who wear beautiful jewellery and often admired pretty necklaces and earrings, feeling just a little jealous because I’ve never really been able to wear much jewellery due to skin reactions.  

Where I was

For about 18 months, I’d known I needed to find something new business-wise, but I didn’t know what I wanted to do.   I have worked in Direct Sales for over 12 years; I originally decided to ‘give it a go’ because I loved the product, bought it myself and needed some extra money – quite a common theme, really!  What started as a bit of a paid hobby for me soon developed into a super little business, and the BEST thing for me was that I could work around my family; I was always there to do the school run, take the children to their friends, after school classes etc. and the extra income helped pay for the treats and days out in school holidays.   Win-win.   

However, the lockdown and the pandemic changed things, plus I had a difficult house move to navigate.   I decided to limp along but keep my eyes and ears open for something new.

Finding a new opportunity

Earlier this year, I was in the right place at the right time, and I am so very grateful that I heard that conversation!   A new jewellery company was looking to launch in the UK, very established in Canada with beautiful fine jewellery.  My spidy sensors alerted I reached out and asked for more information.   I am so glad that I did! 

Tocara Jewellery, founded by a jeweller with over 40 years of experience designing and making fine jewellery, was looking to launch here.   I have always believed people need to be a product of their product and believe in what they do or sell.    I had to see some jewellery and, more importantly, find out if I’d be able to wear it – I have sensitive skin that reacts to lots of things, including many metals, so this was the real test.    RESULT!   Tocara jewellery is made from genuine Sterling Silver, surgical grade Stainless Steel and 10c and 14 c gold plate. For the first time in years, I could wear earrings for more than 30 minutes.   These were so comfortable that I forgot that I was wearing them!

This was clearly a sign I had found the product I had been looking for, and not only had I found a new business, I realised that I had found a whole new sparkle wardrobe.   I can’t begin to tell you how excited I was to be able to wear jewellery. I really am like a child in a sweet shop.

Image showing gold astrological necklace and earrings from Tocara, Sarah's jewellery business.

How it’s going

Product and business found, new challenge accepted!   I’ve been privileged to see a side of a business that no one really sees.   Usually, when people are invited to join a direct sales business, it’s established, and we wish we could be there earlier in the journey.    My connection to Tocara UK is via Canada and my goal is to share our founder’s vision to share the beautiful jewellery and business model.    My experience over the past 12 years gives me the opportunity to help others build a flexible business, whether that be a paid hobby, a part-time income or an additional income stream around their own lives and families.  

I have enjoyed the flexibility, recognition and income my little business has provided.   I am really looking forward to starting from scratch now, with stunning sparkles ready to share and a fabulous opportunity to enhance lives.    It’s truly rewarding to see how people grow in confidence, blossom and take pride in their achievements, no matter how small.    Some people will love simply wearing and sharing the jewellery enjoying the compliments they receive.   Some people will recognise the bigger picture and the business model providing financial reward, and others will find happiness, like I did a few years ago, being able to provide those extras for my family, taking pride in my own achievements and creating memories that will last a lifetime.  Everyone is welcome to join me.

What’s next?

We’ve just launched here in the UK, and the reaction to the jewellery has been so positive and what perfect timing for Christmas gifts; everyone loves a little sparkle at this time of year.   Tocara also supports Breast Cancer Now through the sales of the Debbie Collection. This beautiful collection includes a pretty bolo bracelet made from stainless steel and shell pearl,  making an ideal Secret Santa gift, stocking filler, or to wear daily and show support to a worthy charity.

If you’d like to know more (or do some Christmas shopping) you can find me on Facebook.

Image showing pearl bracelet and packaging from Tocara, Sarah's jewellery business.
Posted on by — Leave a comment

How you can avoid common blogging mistakes

A person struggling with common blogging mistakes.
Photo by energepic.com: https://www.pexels.com/photo/woman-sitting-in-front-of-macbook-313690/

You know some of the most common blogging mistakes (if you don’t, read this). The question is, how do you avoid them? I’m glad you asked; here’s how.

Write a clear headline

A good headline is designed to spark your reader’s interest. It also tells them what to expect from the content they’re about to read. The headline for your blog posts sets the tone in the same way as a front-page newspaper headline; that’s why there’s such a massive difference between headlines in the Sun and the Daily Telegraph.

Your headline also tells people what they’re about to read. It lets them know that if they click, they’ll get five helpful time-saving tips or find out why they need to make a will. When you follow through on the promise your headline makes you build trust with your audience, which is an excellent thing for your business.

Use subheadings

Big blocks of text are scary and off-putting for your reader. When you break your blog post down into sections, you make it more readable and visually pleasing. You’ll also help the people who found you because they were looking for a quick answer to a question. They can use your subheadings to jump straight to the bit they need. They might even read the rest of the post if you’re lucky.

Your subheadings need to be clear, just like your headline, so your audience knows what to expect.

Plan your post

If your headline promises one thing, but the post wanders off from the point, your reader might lose patience. This is especially true if they’re looking for quick information. Even if your post is helpful and well-written, you’ll lose readers if you aren’t giving them what they expected.

Planning your post helps you to work out whether all the information you’re including is relevant to the post’s central theme. If it isn’t, you can still use the points you’ve thought of in a different blog post, so it isn’t wasted.

Get to know your audience

You can write more compelling posts when you know your core audience. It’s essential to be aware of their level of knowledge about your subject and what they need from you. That doesn’t mean that you can’t write for different types of people; you might be able to help beginners with one thing and more experienced people with something else. The main thing is that you’re clear about which one each post is for.

When you know who you’re writing for, you can talk to them at the right level. Being patronising or blinding your audience with science won’t win you any fans.

Think about your call to action

Creating the right call to action, or CTA, where you guide your readers towards the next step you want them to take, can take a bit of planning. Achieving your business goals might mean attracting more leads and growing your audience. Your blog post could ask them to follow you or include an email sign-up form. You could invite people to book a call or have images of your products with links to your online shop if you want to make it easy for them to buy.

There are many potential options, so think about the steps that align with your goals.

If you want to create blogs that will turn your readers into customers, I can help. Book a call, and let’s have a chat.

Posted on by — Leave a comment

Are you making one of these blogging mistakes?

Man writing on a pad and making blogging mistakes.
Photo by Cup of Couple: https://www.pexels.com/photo/crumpled-papers-near-a-person-writing-on-a-notepad-6632868/

A blog is brilliant for letting your audience get to know you and how your business helps them, but it only works if people keep reading and take action when they’re finished. Read on for the top 5 blogging mistakes that will have your readers wandering off to your competitors.

Clickbait

I loathe clickbait with a passion, mainly because I’m not immune to it. There’s always a wonderfully intriguing headline (that’s the point). You click through to find pages of nonsense that don’t deliver what you expect. It only works if your business model is based on high-volume content that generates ad revenue when people click through. If you want to build trust with your audience, it’s horrendous.

I’ve said it before, and I’ll say it again. Do. Not. Do. This. To. Your. Customers.

Walls of text

Most people don’t read a blog post all the way through. They’ll skim it to get the gist or to find the piece of information they searched for. It’ll put them off if they land on your post and find a big block of text with no subheadings to guide them through. It’s a good idea to plan, so you know what you want to say in the post. Then you can have a subheading for each point and separate paragraphs if there are a couple of different elements to each subheading.

Breaking your post up makes it more visually appealing too.

No through line

Sometimes going off on a tiny tangent can give your content more personality, especially if your topic reminds you of something from your life outside business. However, you’ll lose readers if you wander too far from the point. This can hold true even if your off-topic bit is interesting; it wasn’t what they expected.

That’s why it’s vital to ensure that each section refers back to the central theme, so everything is relevant and you have a clear through line running through your post. Planning will help you do this.

Talking down to your reader

No one likes being patronised. Even if you’re an expert in something and your reader isn’t, they don’t want to be spoken to like they’re five years old. It can be difficult to judge what level of knowledge your audience has, but it’s something you can develop over time as people respond to your content or ask questions in person.

You might also work with professionals who understand business but don’t know the technical terms you use. Professional but jargon-free content is your best bet, or you could offer a quick definition if it’s a term you’ll use throughout your post.

No call to action

You’ve written a helpful blog for your audience that’s answered one of their questions or taught them about an important topic. Now what? How can you keep them on the path to becoming a customer rather than drifting away?

The best way to get someone to do something is to ask them; your marketing is no exception. If you want them to offer an opinion, ask for it. If you want them to book a call or sign up for your mailing list, give them a link or a form to fill in. Your call to action (CTA) aligns with your business goals, so think about what you’re trying to achieve and how your content can help you do that.

If you want to create blogs that will turn your readers into customers, I can help. Book a call, and let’s have a chat.

Posted on by — Leave a comment

Why does accountability matter?

Many of my clients enjoy checking in with me at the start of their sessions as to what they have achieved since our last session, proving that they have been accountable for their actions and if they have not looking at why this may be and if they are still important. When you are the owner of a business or in a senior position it is very challenging to be your true self. People struggle with goal setting and if you are at the top of your game who can you report into with tasks you have completed and or not. Where do you get the recognition for being accountable?

The definition of accountability

Accountability is when an individual or department takes responsibility for the consequences for their performance or actions. Accountability is essential for an organisation or society. Without it, it is difficult to get people to assume ownership of their own actions because they believe they will not have to face the consequences.

What are the main principles?

Anyone that follows the principles of accountability, transparency, participation, evaluation or feedback, are more likely to develop best practices and be more successful.

Why is this so important

Accountability eliminates the time and effort you spend on distracting activities and other unproductive behaviours. When working with people from a coaching perspective we help people be accountable for their actions, help them to value their work, when done right, accountability can really help people with their confidence as they learn to deliver when they say they will.

This week I was at the start of a coaching session and I asked my client what she would like to cover in the session. My client explained that she often gets distracted with everything going on in her business, so sometimes the important tasks can be forgotten about. She explained that she wanted to be held accountable to completing her daily jobs and felt it would be useful to report her accomplishments to me each day to feel the reward of explaining what she had achieved that day.

This client of mine is by no means alone. I speak to many people who are easily distracted, whereby one of the biggest culprits can be getting lost in social media. Social media is great for many things but it can also easily suck you in, then before you know it an hour has gone by. This not only wastes time, but it also leaves you feeling unproductive and increases the difficulty of focusing on new tasks ahead because of this disappointment.

Being accountable is really important for you and your business. If you book in an appointment with a client, how do you think that client will feel if you call them late or not at all? Do you think they will value you and your service? You are constantly building a relationship with your client. Just because they have started working with you doesn’t mean they may continue if you are always late or don’t meet deadlines, and they are much less likely to refer you. Learning to be more accountable is hard but if certain procedures are followed through and areas of importance and less important areas are highlighted this will help.

How I can help

In a coaching session we can look at what are you trying to achieve. Have you given yourself a realistic time frame to complete the task and is it providing value to you and your business? Are you committed to achieving a high standard when you complete the task or are there other things that are conflicting your ability to perform well? Coaching will help make you more accountable, deal with issues that are holding you back such as distractions and your values relating to business development.

I can help, you can book a FREE 30 minutes by visiting my website.

Posted on by — Leave a comment

5 ways you can blog without needing a website

Photo by Pixabay: https://www.pexels.com/photo/author-blog-create-creative-267569/

You’ve decided to write a blog that’ll stand up on its own or form part of your marketing strategy, but you don’t have a website yet. Maybe you don’t need one at all. You want to start writing and engaging with your audience, but how do you start? Here are 5 ways you can blog without needing a website.

Use a free blogging platform

A free blogging platform lets you start writing your blog without needing a website that you have to pay for. WordPress has free and self-hosted versions so you can choose the option that’s right for you.

It’s worth considering whether you might want to expand your blog into a full website eventually. If you do, it might be worth paying for hosting. That option lets you choose your own URL rather than a link that has the provider’s name in it, so you can build your brand identity from the start.

Write for someone else’s site

Medium hosts thousands of articles on an impressive range of subjects. You can create content and tag the topic to build a following in the same way as you would on social media. There’s a version that pays or you can add links to Ko-fi or Buy Me a Coffee to let readers send you a donation.

To build your business network, you can also guest blog for other businesses with a similar audience to yours. I’ve hosted blogs from everyone from social media experts to nutritionists as they can help my readers with topics outside my expertise.

LinkedIn articles

I hesitated to include this one as you’ll generally get better reach with LinkedIn posts than you will with articles. However, if you’re trying to build a following articles are still worth your time as it gives you more space to share your expertise than you’d get in a normal post. You can also share articles in your main feed and repurpose them to create a LinkedIn newsletter.

I’m hearing from more and more people who are focusing on LinkedIn for their marketing, so if you want a business audience it could be a great platform.

Microblog on social media

If you’re writing a blog to share your views or offer hints and tips you can do that on social media. The only real difference between a standard blog post and a microblog is that the second one is shorter. That means that a limited character count isn’t a problem.

A microblog doesn’t give you the chance to go in-depth on a subject, but it can help you to learn your writing craft and start building a following.

Create a YouTube vlog

I know I’m all about the writing but creating a video blog on YouTube lets you try out content and build a following the same as any other social media platform. You can also transcribe your videos to turn them into blogs and make them accessible to people who prefer other types of content.

Of course, you can always do it the other way around. If you’ve written a blog on another platform and want to help it reach a wider audience, you can create a video summing up the highlights and include a link to the original post for anyone who wants more detail.

Wherever you choose to blog, the quality of your content matters if you want to build a following and promote your business. If you want some help writing in a way that speaks your customers’ language, let’s have a chat.

Posted on by — Leave a comment

Do you need a website to write a blog?

The short answer to this is that no, you don’t. The question is, will a standalone blog help you to achieve your goals if it isn’t part of a larger website? Here’s my rundown on the reasons why you don’t need a website to write a blog and why you might want a website after all.

What’s the difference between a blog and a website?

When you visit my website you’ll find lots of different pages about my business, products and services. My blog is just part of a larger whole. The reason I do it this way is that my blog is part of my marketing strategy, not a business in itself.

If you run a business, your website is your virtual shop window. The blog is part of the content that helps your customers to find you.

What do you want to achieve?

If you want your blog to be a business, you might not need a website. However, if you want a site that lets you offer products, build your email list and offer affiliate links you almost certainly will. Some brands will only offer affiliate links if you have a website rather than a standalone blog or social media presence.

It’s also a good idea to think about your brand and the kind of image you want to create.

You can use a free blogging platform

Some platforms let you choose whether to create a self-hosted website or a free blog. WordPress is just one example; you can create a website and pay for hosting. Alternatively, you can have the free version to create a blog.

If you choose the free version you’ll have WordPress in your website URL, which might not look all that professional if you’re trying to build a brand that goes beyond blogging.

Third-party selling sites

If you create products your main source of income might be a third-party platform like Etsy or Not on the High Street whose brands let small businesses reach a wider audience. Building your own website could let you make sales at a lower cost, but you’d have to do the work to promote it and attract visitors.

If you’d prefer to start by creating a blog, you can use it to send visitors to your shop even if it’s on a third-party platform.

You can use another blogging site

There are blogging sites that operate in a similar way to social media platforms. You can create a profile and attract followers who are interested in the topic you cover or who’ve searched for specific hashtags. For content that’s heavy on visuals, Tumblr could be a good option. Alternatively, if you create in-depth written content Medium is a great platform and there’s an option to monetize your content too.

Microblogging

Microblogging is short-form content (like a longish social media caption) that helps you to share your expertise and tell your story. It’s a great way to start if you’re trying to find your voice. The only disadvantage is that you don’t get to share as much detail as you would in a standard blog post.

I tend to create this kind of content by writing a longer blog post and then breaking it down into individual sections.

Wherever you choose to blog, the quality of your writing matters if you want to build a following and promote your business. If you want some help writing in a way that speaks your customers’ language, let’s have a chat.

Posted on by — Leave a comment

Create a cosy home with beautiful scent

Guest blog by Jules Baines of Just Jules - create a cosy home with beautiful scent

Autumn is definitely on it’s way and, even if you love it, it brings the kind of weather that makes you want to stay inside in the warm. You can make your home cosy with soft furnishings, but why not go further? Filling your home with scent adds to the atmosphere. You can lift your mood or make your bathroom feel like a luxury spa. Here’s how you can make your home cosy with scent.

Wax melts

If you’ve never tried wax melts before, you might be wondering how they work. They’re created in a similar way to candles, with wax poured into a mould. I fragrance mine with essential oils to give them a subtle and natural scent. You use them by placing a single melt into an oil burner and then lighting a tea light underneath. They gradually melt, creating a background scent that changes the whole atmosphere of your room.

Melts are a good choice if you prefer not to look at a naked flame. Most burners have a solid side so you can turn them and have the candle facing away from you. They’re also ideal if you sometimes find the scent of candles overpowering as they’re very subtle. The wax melts and stays in the burner so you can relight the candle and reuse them once or twice too.

Candles

You don’t need me to explain what a candle does. I think they’re ideal for creating a cosy atmosphere. They give a more powerful scent than wax melts so one scented candle will be plenty to fragrance your whole room. If you love the light that a candle produces you could cluster your scented candle together with some unfragranced ones to create a beautiful display. Candles can be a lovely feature even when they’re unlit, particularly if you choose containers that fit the style of your home. I always find candlelight so calming, even meditative, so they’re perfect to help you wind down at the end of a busy day.

It’s important to choose good quality candles. The best candles will give you a clean burn and a pleasant fragrance. My candles are made with 100% vegetable wax of soya, rapeseed and palm, mixed with pure essential oil. They’re also packaged in a metal container, which looks great. I avoid glass containers as there can be safety issues.

Choosing the right fragrance

Creating a lovely ambience with scent depends on choosing the right fragrance. There’s a huge array of scents you can choose from. I use my candles in my own home and have different fragrances for different rooms. They become part of the overall feel. I find myself grouping candles into upstairs and downstairs fragrances. The range includes everything from fresh citrus scents to an evocative musk.

I love using lime and ginger in the kitchen. It’s a fresh scent that tones down cooking smells while also complementing them. (I also think that my rhubarb and ginger candles and melts smell like pudding!) If you’d like to create a spa feel in your bathroom Moroccan Rose or Black Oud are ideal choices. Black Pomegranate is perfect for a bedroom and has quite a masculine scent. You can experiment with different fragrances in different rooms to decide what works for you and your lifestyle.

Can I help you to make your home cosy with scent? Call me on 0789 446 4098 or visit https://www.justjules-jewellery.co.uk/

Posted on by — Leave a comment

Why you still need to write marketing content

Image shows a woman with black fingernails and a 'be happy' mug using a pen to write marketing content in her notebook.

When it comes to marketing, video is everything, right? You might be getting amazing results on TikTok and Instagram is showing Reels to more people than static images. Why would you need written content when you can put everything you want to say into a video? It won’t surprise you to hear that I think you still need to write marketing content. Here’s why.

Social media doesn’t belong to you

Social media platforms are amazing marketing tools and definitely need to be part of your strategy. The trouble is, I’ve seen too many people who only use social media and find themselves with a massive hole in their marketing because they get hacked or banned.

When you have an email list or website, you’re in control because it belongs to you. You can use video but you’ll get better results by using good writing as well.

Sometimes you need more depth

Social media videos need to be short and snappy to hold people’s attention. They can still help you to build a relationship with your audience, but what about the times when they need more than that?

Sometimes you need to write a long post to go in-depth on a subject to help your audience understand what you offer or how you help them. That’ll work better on your website, not just because there won’t be room in a social media caption, but because your audience will be more willing to read.

Your audience might just like reading

Believe it or not, some people prefer to get their information by reading. They might avoid videos because they find the sound intrusive or want to absorb something at their own pace.

There’s also the fact that you can’t skim-read a video. If your audience is looking for a quick answer to a question they can probably find it in a couple of minutes by skimming a blog post. Your one-minute Reel might give them what they need but they’re less likely to search on social media in the first place. By using a mixture of content types you can talk to a wider range of people.

Written content is good for SEO

If you want to rank highly in a Google search, you need words. Google’s search bots can’t scan videos and rely on your written content to decide where your site should rank. Even YouTube likes a reasonably long description to help your video rank.

Having a wide variety of keywords on different platforms will help your content rank more highly so your ideal customers have a better chance of finding you in a search and other content creators are more likely to link to your site.

Writing can help you to make sales

If you have a low-cost product that your customers will buy on a whim, a short video will probably get you some sales. You’ll get even more if you’ve already built a relationship with your audience so they know they can trust you and they’ll get something good for their money.

That starts to change if your product or service costs more. People are less likely to take a chance so you need to make sure they’ve got all the information they need. When you write that down you help them to refer back, check details and then decide. There’s also a chance that they’ll take written content more seriously than a video.

Don’t have the time or the inclination to write your own content? If you want some help writing in a way that speaks your customers’ language, let’s have a chat.

Alternatively, if you’d like to get blogging and content writing hints and tips straight to your inbox every month, subscribe using the form below. I’m a vegetarian so I hate spam and you can unsubscribe any time you like.

Posted on by — Leave a comment

Does grammar even matter anymore?

The image shows a woman in a black t-shirt writing on a notepad, probably wondering if her grammar is OK.
Photo by picjumbo.com: https://www.pexels.com/photo/person-holding-blue-ballpoint-pen-writing-in-notebook-210661/

Every so often, a conversation will crop up in my social media feed about grammar. The person writing the post wants to know how much we all care about it and whether mistakes bother us. Aren’t we all talking more informally now? Does grammar even matter anymore? Here’s what I think.

Your audience matters

When I write my content, I’ll be thinking about you. Not in a weird way, of course. I’ll think about how you balance running a business with everything else in your life and the marketing challenges you might face. It’s the same when I write for my clients. The type of language I use depends on who we’re talking to.  It’s not so different to having a conversation when you think about it.  A chat with your friends is very different to a meeting with the bank manager.

Think about the kind of person you’re talking to and what image you want to put across. Do you need to be professional but approachable? Could you have a chat with your customers over a cuppa?

Speech vs writing

It can be easy to get the right tone when you’re speaking but writing it down can prove a bit more difficult though.  I’ve often advised people to record themselves speaking if they’re struggling to write. The trouble is, they often find that their sentences suddenly look wrong on paper.  We start to wonder whether that word is spelt right or if there should be an apostrophe somewhere.

I’ll admit that I’m a grammar pedant. Even if my clients are relaxed about grammar, I want to get it right. Having said that, there are times when bending the rules can make your message more effective because it’s the sort of language your audience would use. At the same time, I’m not going to judge anyone for getting it wrong. I know some highly intelligent and creative people who struggle with grammar and spelling. In the grand scheme of things, it’s more important to get the message across. 

When does grammar matter?

There are forms of communication where every comma matters.  Legal and financial documents must be precise.  They have a language all their own.

It’s important to strike a balance.  Say, for example, you’re a financial adviser who wants to start a blog.  You need to create the right impression.  You’re intelligent, experienced and (most importantly) you know what you’re talking about.  However, none of that will matter if your potential customers don’t understand a word you’re saying.  Your tone needs to be formal but accessible.

If you’re a mum making baby clothes to sell to other mums, they’ll still want to hear about the quality of the product but your tone can be much more conversational.  You’re having a chat with someone who shares your experiences.

Listen to people talk

Conversations are going on all around you.  Some involve you, others don’t.  If you want to start tailoring your language to your audience, start listening to how people speak.  You can start with your customers and the people you meet at networking events but eavesdropping can help too. Think about how the language you hear in a business-focused setting differs from the conversations you overhear in coffee shops or on public transport.  Ask yourself whether the person you can hear could be a potential customer. Different groups of people have very different speech patterns and learning about them can help you to write for your audience.

Is grammar important to you? If you want some help writing in a way that speaks your customers’ language, let’s have a chat. Alternatively, use the form below to receive writing and marketing tips straight to your inbox every month. I won’t share your details with anyone else and you can unsubscribe whenever you like.