Author: Kirsty France

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Rise & Shine

What gets you up each morning? I recently read that the latest estimates from the Labour Force Survey (LFS) show that the total number of cases of work-related stress, depression or anxiety in 2017/18 was 595,000, a prevalence rate of 1,800 per 100,000 workers. Many of them struggled to even get up in the morning.

I remember those days – where energy, calm and ease felt like they were in a foreign land. One of those episodes, many many moons ago, required setting up home with my sister, brother-in-law, niece and nephew. Life was a pretty bleak place to be. The call of the darkened room and no company, locking myself into the cocoon of a duvet were a place of safety and isolation.

But it often stopped me from doing the normal things – cleaning my teeth, having a shower, taking medication, or going to the shop – I would have quite happily stayed in that “pit” (quite literally) for months if I could.

But every single morning, two little faces would greet me at the bedroom door, encourage me to drink, get up, go again, take the medication, find some energy to walk them to school, tell me a joke, sing me a song, or make up silly stories.

I was hell to live with at times – I was struggling to live with myself, let alone other people having to face the wrath of anger that often came their way.

But still, every morning, those two faces would show up before they headed off to Primary School.

I look back with an element of shame on that time – because those that I loved the most in the world, so young and vulnerable themselves, were the ones pleading with me to go again. They shouldn’t have had to do that. But I am forever eternally grateful that they did.

In the same breath, I look back on those times with fondness – experiencing unconditional love every single waking morning. I smile at the numerous talks that we had as I walked them to school, the trial and error of doing scooter tricks, or making up names for each other. We giggled in a way that still rings in my ears, warms my heart and brings a tear to my eyes even now as I write.

The reality of life’s lesson being this……

In the worst of days, I gained some of the most beautiful and treasured memories, priceless for the rest of times, ones that I will hold onto forever.

And now, some eight years on, two of those beaming faces are grown and at University, following in my footsteps of becoming a teacher . I couldn’t be prouder, not even by the university status – although that in itself is MAGICAL.

No, I am even more proud of the human beings that they have become and continue to be.

Today’s lesson is a simple one – however hard it may feel, light and love are around every corner – from a smile from a stranger, to the breeze in the trees, to the blues of the skies. Just keep going, one small step at a time.

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4 powerful emotional marketing tips to make your customers buy

Emotional marketing creates a connection.
Photo by Juan Pablo Serrano Arenas: https://www.pexels.com/photo/man-and-woman-sitting-together-in-front-of-table-951290/

When you create marketing that shamelessly targets your customers’ emotions, you’ll sell more. That sounds pretty cynical, doesn’t it? It doesn’t have to be. You’re excited about your products and services; you love what you do and feel a warm glow when your customers are happy. Your marketing needs to show them how they’ll feel after they’ve worked with you, so they can get excited too. If you’re wondering what you can do to get emotional marketing working for you, here are my top 4 tips to get you started.

Show them the before and after

Great marketing shows your future customers that you understand their needs and can help them. You could tell them how you help, but it works better if you show them. I could say something like “I save you time by writing your blog for you.” It’s easy to understand but rubbish as a piece of emotional marketing. What if I said, “are you tired of being stuck to your laptop writing another blog post when you’d rather be putting your kids to bed?” If you’re a business owner with mum guilt the second version is going to be more powerful because it has a detail that hits home. Talk about the feelings that your customers have now and how they’ll feel when they’ve worked with you. Get into details and your marketing will be much more effective.

Show your customers what you have in common

Emotional marketing helps your customers to connect with you as a human being. Its one of the advantages that small business owners like us have over the big brands. We can use our personalities in our marketing and attract people who like what they see. (My main challenge with this is that sarcasm doesn’t always come across in print.) When you use emotional touchpoints in your marketing you create understanding. It’s incredibly effective when your customers are where you used to be, with a baby that won’t sleep or a challenging health condition. Show them where you were and how far you’ve come.

Use emotional marketing to connect with what they want

People are motivated by lots of different things, but some emotional motivators are more powerful than others. Your future customers might want to stand out from the crowd, feel more confident or that they’re taking care of their own wellbeing. What needs and feelings are bringing your customers to you? You might appeal to some deep-seated emotions, like a need to belong. If you offer something that might be considered a bit niche or offbeat, your marketing could help your customers feel that they’ve finally found someone who understands them. Think about what feelings go with your customers’ aspirations and talk about them.

What do you want them to do next?

Whenever you create a piece of content, ask yourself what it’s for. I know that all marketing is designed to let people know what you do and how to buy from you, but each blog post, social media post or email will have its own specific aim. Some things are educational or designed to raise your profile, while others are more focused on selling. Ironically, while you want your audience to feel good about your business, they’re more likely to act if they feel a negative emotion. That could be you telling them that today is their last chance to buy that Christmas present, or something more general.

Are you ready to get some emotion into your marketing? I can help with that. Book a call here and let’s have a chat.

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Why you need to start using emotional marketing

A woman experiencing emotional marketing.
Photo by Ekaterina Bolsova via Pexels

Does your marketing get in touch with your customers’ emotions? I don’t expect you to have them sobbing into their cornflakes all the time, but emotional marketing can be incredibly powerful. The adverts that you remember are the ones that made you feel something. Think of that McDonalds Christmas ad that made every mum wish her children would stop growing up so fast and you’ll get what I mean. Emotional marketing doesn’t have to be hysterically funny or make your audience cry to be effective. Here’s why you need to start thinking about your customers’ emotions when you create your marketing content.

Know like and trust

You may have heard this one before, but the know, like and trust factor is one of the key things you need to build if you want a successful business. People are learning to trust their local small businesses, but they can still be wary of handing their money over to someone who might disappear into the night. If you regularly share marketing content that shows your audience you’re a real person they’ll start to trust you. Make it something human and relatable and they’ll start to like you.

The great thing about emotional marketing is that you can be yourself. That might be terrifying, but it helps you to attract your kind of people. Your marketing makes them feel seen and understood. We’ve all learned the value of community over the past two years; emotional marketing can help you to build a community around your business.

Decisions come from the heart as well as the head

Have you ever made a logical decision then hesitated because it didn’t feel right? Or had a gut feeling about something that eventually proved to be correct? Our brains process emotional information far more quickly than facts. In fact, emotions bypass the logical part of the brain altogether. It means that emotional marketing helps you to create a great first impression before your customers know anything else about your business. They might still make a list of pros and cons, but it’ll probably come later. Or be completely irrelevant if they don’t like you.

That doesn’t mean that your marketing has to be ‘likeable’ as long as you make your audience feel something. Creating a connection is the most important bit.

Emotional marketing can be used in different ways

As you might expect, different emotions get different results. Negative emotions are more likely to encourage people to take action. Content that makes them laugh or feel happy is more likely to be shared. Your business will influence the kinds of emotions you want to evoke, but it’s important to include a mixture. You might help people with a challenge that makes them feel stressed or anxious. Maybe you want them to think about something difficult that they didn’t know about. It doesn’t mean that your marketing needs to be relentlessly depressing. You can still share the positives. This is particularly true if you’re showing your audience the before and after – more on that in a future post.

Are you ready to get some emotion into your marketing? I can help with that. Book a call here and let’s have a chat about how I can help you.

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Case study – creating flexible packaged services for Fishers Solicitors

Flexible packaged service case study

My work with Fishers Solicitors’ started thanks to a conversation about my packaged services at a networking event. If you’re at all familiar with my work, you’ll know that’s a common occurrence. I’m usually involved in the conversation in question, but this time I wasn’t. That’s the beauty of networking with people who remember what you do. One of the partners at Fishers was talking about marketing and the fact that their marketing manager often needed members of the team to write blogs. The trouble is that busy solicitors generally have more pressing demands on their time. It was proving to be a struggle. I was swiftly introduced for a chat with Chloe, who co-ordinates their marketing.

The challenge

When I spoke with Chloe it soon became clear that they needed more than blogs. Like a lot of professional service businesses, they had access to a bank of articles that they could share but they also needed content that was unique to them. The practice covers a range of different services so they have plenty to talk about. Chloe told me that she gets lots of content ideas from the different teams but that execution is an issue. They struggle with formatting and getting their message across in the right way. She wanted to create a discussion-based blog that is topical and pushes their strategy. They’re also regular contributors to a magazine where they answer a legal question each month and want to add new content to their website too.

The solution

My packaged services are built around creating a set number of blogs each month. However, they can also include other types of content too. While Chloe wants to build an effective blog to build Fishers’ reputation and position them as thought leaders there’s more to it than that. Since we started working together, I’ve written blogs, a new page for their website, a magazine Q&A and a news item that can also go out as a press release. Chloe and I speak once a month and she introduces me to other members of the team so we can have a chat. That means they can just tell me what I need to know in a few minutes, rather than trying to write content in a way that’s completely new to them.

Does your business need flexible content at a predictable cost? I can help with that. Just email me or book a chat here.

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Do you ever feel you’re pulling yourself in different directions?

A woman going in different directions.
Photo by Andrea Piacquadio from Pexels

I don’t think I’m alone in having a lot of different things in my life. We’ve all got those metaphorical balls (the ones we juggle, but occasionally the other kind too). There’s all the life stuff; the home, partner, kids, family and friends. Delete or add as applicable. I keep finding myself saying ‘let’s have a catch up soon’, then organising a coffee takes about a year. That’s even before I get to the bit where I run a business too. You’ve heard all this before, I know. The only reason I’m talking about it now is because I seem to have had an influx recently. There’s been more paying work, which is extremely lovely. Conversations about self-care seem to have become a thing too. As I write this the words of a wise woman telling me I’m hearing it for a reason are floating at the front of my brain. There have been new ideas that I can’t seem to make a decision on. Then there have been people asking about my book. Have I told you about the book? Maybe I haven’t, so let’s start there.

It’s always been about the book

Before I had the faintest idea that I might write content marketing for businesses, I wrote stories. I know that we all did that at school, but I carried on. Ideas for crime novels pop into my head at regular intervals. The one I’m working on now existed as an idea for a few years before I started making some notes, writing random scenes as they occurred to me. When I was a commuter I wrote on the train. Now I’m editing; it feels as if I’ve rewritten the thing about eleven billion times but I could be exaggerating. It’s a murder mystery, set in Leicester and I’m almost ready to send it out into the world.

I think I might be scared

There’s the problem, you see. I feel as if everything has been pushing me towards this point. Even the self-care conversations, because I know I need to look after myself to deal with whatever different thing comes next. It’s also why I keep getting new shiny ideas. A bit of me wants to get on with it. A much bigger bit is utterly terrified. What if it’s rubbish? (Apparently most first novels are.) There are characters inspired by people I love and tiny snippets of my life in those pages. It feels personal. The other nagging feeling is the fact that being a published novelist is my dream. I don’t know what happens next if the dream comes true. Will my life still be my own if I take it in a different direction? Will I become a magnet for trolls on Twitter? No idea.

What shall I do next?

This is a silly question, isn’t it? I need to finish the two little edits that are bugging me and send my manuscript out for someone else to read. I’ve got friends who’ve offered and I know where to get a reader’s report. An author friend (yes, I have one of those) even got me an email address for a published crime writer who’s happy to look at a couple of chapters for me. So, I know the answer to my own question. I just need to get on and do it.

Why am I telling you this story? It’s because I’m a writer and that’s what I do. I can help you find the right story to tell in your marketing so you can attract wonderful new customers. If I can help you with that, let’s have a chat.

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5 ways to turn your blog into digital products

Digital products - creation in progress.
Photo by ANTONI SHKRABA from Pexels

I resisted creating digital products for ages, mainly because I’m a service-based business and I love working with people one to one. There are many business gurus who will tell me it’s inefficient, but it makes me happy. At the same time, I realise that there are people who need something different. Who aren’t ready to work with me yet but might be one day. Lockdown changed my view too. I realised that there was very little point in me talking about staying visible if I didn’t give people tools to help them. It prompted me to create an eBook that people could buy, even if money was tight, that would help them to DIY their content.

If you’re ready to create some digital products but don’t know where to start, here’s my quick rundown of some products you can create from information that’s already hanging around in your blog.

Turn it into an eBook

Your blog posts share your expertise and helps your audience and an eBook does the same. You might wonder why anyone would pay for an eBook when they can read your blog for free. The answer is that it’s more convenient; all the information is in one place. I created my blog topics eBook using several different posts and adding new content. I’m turning a series of blogging tips into a book too – sign up for my email list and I’ll let you know when it’s ready.

Create a course

I know everyone seems to have a course these days, but your audience will buy from you because they know you. They’ll also pay for the benefit of being able to ask you questions (without feeling silly) and get guidance that’s tailored to them. It’s just like an eBook except you can help them put the knowledge into practice. You can create an online version, offer face to face training or both, it’s up to you.

Make some checklists

You might feel awkward about charging people for these, but they can be helpful. Turn a blog post with a step-by-step process into a checklist, then people can follow the steps and tick them off as they go. It’ll help them to stay organised and avoid overwhelm. You could sell them alongside other products, like a course or eBook, or even use them as a freebie for your email list and make them paid later.

Put together a template

Templates are brilliant for people who are trying something new and want a bit of help. Sometimes turning a blog post into a template is easy. If you’re talking about what to put in an email newsletter you can create a template that shows people how that might look. You might need to be more creative; if you’re talking about creating something decorative, could you make a template or pattern to give other crafters a guide?

Create a bundle

You might end up creating several products that help your customers to achieve one result, in different ways. People could sign up for a course and get a checklist and template as part of their materials. You could add them to an eBook as a bonus or a thank you to VIP customers. Alternatively, you could just advertise them as one big bundle; you only have to make one sale, but you earn more from it.

Are you ready to create digital products or start a blog? I can help with that. Take a look at my blog writing packages or book a call here and let’s have a chat about how I can help you.

Would you love to get more content writing and marketing tips like these straight to your inbox? Would you like to know when my book for blogging beginners is ready? You would? Then sign up to my mailing list using the form below. I hate spam and you can unsubscribe any time. You’ll even get a free copy of my eBook ‘Stop hiding your business’ as a thank you from me.

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Need some new ways to repurpose your blog?

Repurpose your blog for fresh new content
Photo by Karolina Grabowska from Pexels

When you repurpose your blog, you take it from being a series of lovely informative posts on your website to a content generating machine. No, I’m not exaggerating. When you’ve gone to the effort of writing a blog post (or getting someone like me to write it for you – https://www.kirstyfrancewrites.co.uk/packages/) why not make it go as far as you can? I’ve written about this before but, as with all things in marketing land, there are other methods that you might not have considered yet. Here are my top 5 favourites.

Create Reels

You don’t have to dance or point to create a good Reel. They can just be good fun. Using your blog as a starting point makes it easier to come up with content ideas. I’ve done a few myself and follow Virginia Kerr for inspiration. You can do tips to camera but if you absolutely don’t want to show your face you can use images too. They’re being rolled out on Facebook as we speak so it could be a good time to give it a go.

Inspire your podcast

If you’re pushed for time the idea of starting a podcast can feel a bit overwhelming. On the other hand, if you’ve already started one you can repurpose your blog and use it for topic ideas. A lot of people who don’t have much time to sit and read will listen to podcasts or audiobooks while they’re out walking or folding laundry. (That’s me if you couldn’t tell.) Do a solo chat about your subject or invite a guest to offer their perspective.

Write a new blog

If your audience really loves reading blogs or you just need new ideas, look to your old blogs for inspiration. If you’ve written a post with 5 tips, choose one and go more in-depth. For example, if you’re a florist with a blog post about choosing flowers for your wedding, one of the tips might be about seasonality. That could be a whole post by itself. I’ve mentioned headline writing in loads of blogs but I’ve never written one that’s just about headlines. I’ll get round to it eventually…

Repurpose your blog into a presentation

A blog post is designed to educate and entertain your audience, as well as building your authority. If you wanted you could turn it into a training session. I’ve written a series of blog posts about how to start writing a blog and delivered training on it too. If you’d rather hide under a rock than deliver training, you can still repurpose your blog into a shareable presentation. I’ve just started investigating using SlideShare for LinkedIn – if you have any tips, please let me know!

Create an infographic

This is one of my favourites because it appeals to the visual learners. It means that you could attract a whole new audience who love graphics and won’t necessarily read a blog post. Take the main points from your blog post and use them as headings. You can add a bit of extra information too. The best part is that you can use it as an image within the blog post itself as well as sharing it on social media.

Would you love to use some of these tips to repurpose your blog but don’t have a blog to do it with? I can help with that. Take a look at my blog writing packages or book a call here and let’s have a chat about how I can help you.

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How bullying shaped me

Bullying makes you stay silent.
Photo by Kat Smith from Pexels

I’ve talked about sharing your story in your marketing so many times, yet there’s one story that I’ve always held back. As I write this, I’m still wondering whether it will end up out in the world for you to read. The only reason I’m even considering it is because I know I can’t be the only one who’s had the same experience. I’ve been bullied more than once during my life. It would be easy to focus on the negative beliefs that come from that (and on a bad day, I definitely do). The years have given me perspective, so I’ve decided it’s time to tell my bullying story in case it helps you too.

The school bullies

I reckon most people must have their own version of this story. I went to a tiny primary school followed by a bigger middle school. The bullies singled me out as I was a clumsy bookworm. Not just a swot but too poorly co-ordinated to be good at either gymnastics or dancing. As far as my peers were concerned, I was utterly useless. I longed for anonymity. Thankfully senior school was better; there were more people like me and became invisible to the bullies. It was the first time I learned the importance of finding your people and I still use it today.

Bullying at work

I didn’t go to university straight from school, but took some time out, did other courses and ended up in the job from hell. I worked as an admin assistant (aka lowest of the low), with colleagues who didn’t like people with A-levels. There were times when my supervisor told me there wasn’t anything for me to do, but in the next breath would go and complain to the boss that I wasn’t pulling my weight. Anything that came out of my mouth was treated as an opportunity for a sarcastic comment or outright sneer. On the plus side, it made me realise that I did want to go to uni.

How it holds me back

Those days are gone, but some of the scars remain. When you’ve been treated as if you don’t belong you start to believe it. You think your feelings don’t matter and you don’t have the right to be considered. It’s easy to adopt a mindset where you don’t try new things or talk to new people because then you can’t be rejected. Yet I find myself here, with a business that depends on me promoting it. I fight the instinct to ‘not be a nuisance’ every time I market my business. It makes me wonder whether I’d do more if I didn’t feel this way.

What it’s taught me

I don’t know what my life would have been like if the bullying hadn’t happened. There are some positives; I’m aware of the mind monkeys that hold me back. Silencing the chatter has become a skill, although not an infallible one. I’m selective in who I trust so I’ve learned to listen. There have been people in my life that others regarded as a ‘good bloke’, when they were anything but. I’ve learned to observe and work out who they really are. That comes in handy when I’m writing for clients and being their voice. In that respect, it could be a gift.

Sharing stories like this one help your future clients to see you as a human being, not just a business. It doesn’t have to be as personal as this. If I can help you find the right story to use in your marketing, let’s have a chat.

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5 ways to improve your blog today

Improve your blog today
Photo by Suzy Hazelwood from Pexels

Have you ever sat looking at a blog post you’ve just slaved over and felt that it was just a bit – meh? Could it possibly be a bit waffly and difficult to read? Maybe you’re just wondering why anyone would be interested in what you’ve got to say. If you’re worried that your topics are less than thrilling, this might help. Otherwise, read on to discover the 5 steps that will instantly improve your blog.

Edit ruthlessly

When you love what you do it can be easy to go on a bit. The trick is to know what to leave and what to remove. You might just need to take a few words out. Firstly, take out the adverbs. You don’t need to say that something is really exciting, it’s just exciting. Then, make each sentence as simple and jargon free as you can. If you wouldn’t say it to a customer in a face-to-face chat, don’t put it in a blog post.

Use subheadings

Subheadings are your best friend when it comes to readability. (Yes, that is a real word.) Reading one endless block of text is tiring; break it up with subheadings and you’ll instantly improve your blog. It makes it more scannable too, so if a visitor is looking for something specific a good subheading can help them find it. You’ll also make your post more user-friendly to people using assistive technology like screen readers. Another big plus is that Google loves subheadings because they suggest you’re organised.

Write a good headline (or 20)

A good headline might seem like a small thing, but it’s an easy way to improve your blog. A great headline will attract attention when it pops up in a search and makes it more likely that you’ll be found in the first place. Your headline needs to let people know what to expect when they click through (no clickbait please). Using the right kind of language also makes it enticing and relatable. Sometimes this can be as simple as making a headline feel personal by using ‘you’ or ‘your’. Write a few then try them out in a headline analyser like this one.

Add a CTA

OK, this probably won’t improve your blog in terms of quality. I put my hands up to that. Using a call to action (or CTA) will help you to make your blog part of your overall business building. If you want your readers to do something after they’ve read your blog post, tell them. People often need a bit of a prompt before they take action. Give them a link to your shop or to book a call, ask them to leave a comment or invite them to sign up to your mailing list.

Get feedback

Here’s the scary one. You will improve your blog much more quickly if you ask someone else to read it and tell you what they think. Weirdly, it’s far more frightening than hitting publish and sending your post out onto the anonymous internet. Getting feedback from a friend or an editor will teach you a lot. You’ll find out what bits have too much jargon or where your sentence structure doesn’t work. Being brave and getting feedback lets you make improvements now.

Could you improve your blog by letting someone else write it for you? I can help with that. Just click here to book your no obligation chat.

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How to get blogging basics right (aka I made mistakes, so you don’t have to)

Blogging basics
Image by Suzy Hazlewood via Pexels

If you’re just starting out writing a business blog it’s important to get the basics right. On the other hand, if you’ve been going for ages, it’s still worth checking to see if you’ve developed any bad habits. I’ve made every blogging mistake going (please don’t look, it’s embarrassing). When I look back on some of my early blogs now, they make me cringe. It’s made me realise how important it is to get the basics right. Here are my top 5 blogging basics that will get you started (or back on the right track).

Know your audience

Sorry if you’ve got déjà vu; I sometimes feel as if I start every blog post with this. The thing is, knowing who you’re talking to is absolutely fundamental. It’s not about excluding anyone; you’re just focusing your time and energy on the people who are most likely to need what you offer. When you have a clear idea of who they are and what they care about, it’s much easier to talk to them. That way you’ll create blog posts that make people feel heard and understood and not underwhelmed.

Don’t make assumptions

You might already know who your ideal customer is, but you’re cursed with knowledge. That makes life easy if you’re talking to other experts in your industry. Otherwise, it can be a challenge to work out how much (or little) your readers already know. The last thing you want is to drive your audience away by talking down to them or blinding them with science.

If you aren’t sure whether your audience is familiar with a particular topic or their level of knowledge, ask! Social media is great for this. You can use your own platforms or ask in other groups to get a wide range of opinions and create content at the right level.

Don’t dilute your message

I know that there are lots of entrepreneurs out there with a whole range of interests. They’re also incredibly skilled at distinguishing between the different parts of their business or showing how all the different elements combine to help you achieve the results you want. Why does this matter? It’s because it takes time for people to work out what you do then they’ll forget if you don’t keep reminding them. If they see you shift to only talking about something else, they’ll assume you’ve stopped doing the first thing.

Choose your tone

This is another reason why knowing your customer is on my list of blogging basics. You can choose the right tone of voice based on what they need and what they expect from you. The way you talk to a client as a solicitor is likely to be quite different to the approach you take as a beautician. Professionalism doesn’t have to be stiff and formal but it’s still worth bearing in mind. You might want to shake things up in your industry, but it should be on purpose!

Be consistent

If you start a blog then ignore it for a year, your potential customers might wonder whether you’re still in business. It might just be that they couldn’t keep up with their own schedule. When you start blogging, aim for a realistic view about how much you can achieve in terms of quantity and quality. A good blog post once a month is way better than a rubbish one every week. If you’re already blogging and the quality has dropped, do less.

Do you need help with getting your blogging basics right? I can help with that. Just click here to book your no obligation chat.

Alternatively, if you’d like blogging and writing hints and tips straight to your inbox every month, just fill in the form below. I’m a vegetarian so I hate spam and will never share your information with anyone else.