Category: content marketing

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Writing website content: how you can get started

This image of a computer screen might look pretty but writing website content is equally important.
Photo by Format from Pexels

First, a disclaimer. I know a lot about writing website content, but not so much about the techy side. Let’s just say I know what I need to do to keep everything ticking over. If you want to know how to build a website there are lots of DIY guides out there, or you could just talk to my good friend Clare McCabe at Purple Star Design. She’s ace. So, if you’ve got the technical basics sorted, here’s how you can get started with writing your website content.

Work out what your website needs to do and who it’s for

This might seem obvious, but your website design depends on who you’re trying to reach and what your business does. If you have an ecommerce business you’ll need a shop, product descriptions and a way to take payment. Your website is an amazing tool to help you generate new leads. If you offer a service and get work mostly from referrals you might only need a brochure site that shows your expertise. As with everything in marketing, the language you use depends on who you want to talk to.

Start with basic keywords

Even if you haven’t gone down the SEO rabbit hole yet, it’s worth thinking about keywords early on and getting your site set up to include them from the start. You can keep this simple to begin with. What words might your customers use to find you? This could be the service itself (i.e., hairdresser) or a type of product (children’s clothes). They might ask a question that leads them to you even though they don’t know the name of your service. Start like this and you can build as you go.

Show visitors they’re in the right place

When a new visitor finds your website, you’ve only got a few seconds to make an impression. Your home page is likely to be the main entry point so make sure they know what they’re getting from the start. Share the most important information first and keep it clear and concise. If you have a lot to say on a particular topic, create a separate page and invite visitors to click through if they’re interested.

While I’m at it, keep your page titles simple and clear. You’ll lose visitors if they can’t find what they want because you’ve called it something obscure or overly clever.

Share the transformation

I could write reams on this (and probably will) but the most important thing about writing website content is that is needs to engage your visitors’ emotions. They’ve landed on your website because they’re looking for something. Whatever it is, there is always an emotional need as well as a practical one. It could be wanting to buy someone the perfect present or feeling desperate because their baby won’t sleep. Show them that you understand where they are and where they could be with your help.

Include a call to action

What do you want visitors to do once they’ve found you? Buy something or book a call for a chat? Make it easy for them to do that. What if they’re not ready to take that step? Think about something they could do that’s less of a commitment, that keeps you in their mind while they’re deciding. Offer them any additional information they might need. Invite them to follow you on social media or sign up to your email list so you can keep in touch.

Are you trying (and struggling) with writing website content? I can help with that. Just click here to book your no obligation chat.

Alternatively, sign up to my mailing list for writing and marketing tips straight to your inbox every month.

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3 ways you can put your personality into your marketing

Photograph of Kirsty France, demonstrating how to put personality into your marketing.
Photograph by Amber Gosden

It’s a cliché for a reason – people buy people. Most big brands don’t build themselves around the personality of the owner, but small businesses like ours have to. It can feel utterly squirm inducing to put yourself out there in your marketing, but it’s worth it. Your personality is the biggest difference between your business and every other similar one out there. Need more convincing? Read this. If you’re already sold on the idea of putting more of your personality into your marketing, read on. I’ve got some great ideas to get you started.

Write the way you talk

Grammar is a slippery little beast. I know the rules which means that I can bend and occasionally break them for effect. (Like starting a sentence with a conjunction – my ten-year-old was horrified by that one.) The great thing about content writing is that the overall effect is more important than sticking to the rules. You can write the way you speak and your content will often be better for it, as long as it gets your point across.

If you find it difficult to sit down and write, start by recording yourself. Imagine you’re explaining something to a customer and go from there. You’ll be able to hear the phrases you naturally use and include them in your writing. You can then edit your writing yourself or send it to someone like me.

Show your face

If this idea makes you want to hide under a rock, I get it. I’ve built up my confidence over time but there are still days where I’ve planned to go live and talk myself out of it. The reason I do it is because it helps people get to know me. When you show your face, it gets more personality into your marketing. It makes it more likely that people will pay attention because they recognise you from earlier posts or face to face networking. You stop being a faceless business owner and turn into someone they can trust.

The easiest ways to show your face involve video, whether it’s live, prerecorded or a reel. Plan what you’re going to say then just press the button and start talking. The more you do it, the easier it gets. If you really can’t face that yet, start with photos that have you in them and build from there.

Tell a story

The human brain loves stories. We associate them with happy childhood memories or good times with friends. Telling a story in your marketing can put your audience in the main character’s shoes or give them insight into your life. (Which gives them another opportunity to see you as a real human being.) Case studies are a great way to do this as you can tell them the story of someone you helped who is just like them. They can identify with their struggles and see you as the solution.

Sharing a story from your life is ideal if you share common ground with your audience. You might have been in their shoes in terms of life experience, for example as a parent. You could also have felt the same emotions, like overwhelm or imposter syndrome. It doesn’t mean sharing your life story but giving a bit of yourself will help you to build a relationship with your audience.

Would you like to put more of your personality into your marketing content? I can help with that. Just click here to book your no obligation chat.

If you’d rather get to know me a bit first, you can sign up to my mailing list for blogging hints and tips straight to your inbox every month. You can unsubscribe whenever you like and I won’t share your information with anyone else.

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4 easy steps to help you plan your marketing for 2022

A planner that will help you plan your marketing for 2022.
Photo by Bich Tran from Pexels

When the Christmas scramble is over it’s time to turn your attention to a shiny new year. (If you’re really organised the best time to plan for the new year is before your Christmas marketing even starts.) If you plan your marketing on the hoof and never feel as if you’re quite on top of it, I’m here to help. Here are my 4 easy steps to help you plan your marketing for 2022.

Map your services to subject areas

This might sound like I’m stating the bleeding obvious, but your content needs to talk about stuff you want to sell. The key is to cover relevant topics in a way that shows your expertise but also lets your customers know that you understand them. You can keep things really broad at this stage and come up with general subject areas. For me, this part of the plan includes blogging, website copy and content marketing. Once you’ve come up with those, start to think about the challenges that your customers face that you can help with. Shifting your focus to the things that your audience care about will help you to come up with topics. Which brings me to…

Break the big ideas down into smaller topics

Within every big subject area there will be loads of smaller subjects. If you’re a beauty therapist one of your key areas might be skincare. Your audience will have different needs depending on their skin type, individual problems or even the time of year. Break them all down into the smallest topics you can think of. If you’re writing content for December your customers might be looking for Christmas gift ideas, ways to protect their skin in the colder weather or how to look after their skin during Christmas party season when they’re wearing make up more often. The narrower your topic, the more likely it is to be useful to your audience.

Choose a monthly focus

Marketing is pointless if it isn’t consistent. (You’ve probably heard me say that before.) We learn by repetition and studies suggest that someone needs to see your message at least 7 times before it sinks in. When you choose a monthly focus for your marketing it means that every piece of content sends the same core message. Even if your followers don’t see everything you share, the message sinks in and they understand what you offer. It also makes it easier for you to plan your marketing each month because everything comes back to the same central focus. It also means that you can use my next tip much more easily.

Repurpose your blog

A blog is a wonderful piece of content because it’s endlessly reusable. You can take each blog post and break it down into individual tips to share on social media. You can use each tip more than once, creating different types of content. That could include image posts, stories, Reels or other kinds of video just for starters. Look at your analytics to work out what your audience likes and try out new things to see what reaction you get. It saves you time because you don’t have to constantly plan new marketing content or write new words for each individual post. Don’t worry about repeating yourself because no-one sees everything you share.

Would you like to create a new marketing plan and brand-new content? I can help with that. Just click here to book your no obligation chat.

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Case study: Just Jules jewellery

Jules from Just Jules jewellery at work in her studio.
Image by Just Jules jewellery

Freelance life has its ups and downs, but sometimes you get lucky. One of my lucky moments involved meeting the lovely Jules Baines from Just Jules jewellery. I met Jules networking (I know, this is a recurring theme for me). We became friends and I bought a lot of gifts from her (because she’s a genius who can always be relied on to come up with the perfect present). It meant that when she needed some help with her marketing and content creation, I already knew all about her brand and how she looks after her customers. Now we work together regularly and it’s always new and exciting.

What Jules needed

When we first spoke, Jules already had a flourishing website and she shared occasional blog posts alongside news and updates. She wanted to make more of the blog and start posting more regularly. Then, as we chatted, she started talking about the other website updates that were going to happen. She didn’t feel that the copy in certain areas really reflected her brand, so we talked about ways I could change it. Then, before you know it, we’d landed on the subject of product descriptions and how much new stock gets added to her website every year.

Since then, we’ve worked on blog posts, updated website copy and product descriptions. The work is always fun because Jules is incredibly creative and the brand takes in jewellery, candles, wax melts and home décor.

How we work

Since I first started writing for Jules, we’ve had a global pandemic and Just Jules jewellery has become a permanent fixture in a bricks and mortar shop. (The Lifestyle Barn at Bawdon Lodge Farm, in case you’re wondering. If you’re in or around Leicestershire I highly recommend a visit.) The website is still thriving, helping Jules to stay in touch with her customers.

We get together about once a month and work out what we’re going to do next, then I go away and do the work. This often involves Jules sending me loads of gorgeous pictures, which is a lovely thing to have in your inbox. I’m about to start work on a Christmas blog and can’t wait to see what’s coming next!

You can have your own Just Jules shopping experience at the Lifestyle Barn or visit her website.

I can create the content you need, when you need it. Let’s have a chat and you can find out how it works.

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How you can start creating evergreen content

Creating evergreen content means making something worth reading.
Image by Suzy Hazelwood via Pexels

It’s all very well knowing that you want to include evergreen content in your marketing. (If you don’t know what evergreen content is or why you’d need it, start here.) The real question is, how do you start creating it? Read on for five quick ways to help you get started.

Know your audience

When you start creating evergreen content, it’s important that you know who you’re writing for. The normal rules of getting to know your audience apply, but when you’re creating evergreen content, you need to go a bit further. Identify the beginners in your audience and what they need to know. Experts will look for the latest news and updates and that’s not what evergreen content is about. Write for the newbies and you’ll be heading in the right direction.

Keep sharing

Evergreen content is great for SEO because it’ll turn up in Google searches for ages after you wrote it. That doesn’t mean you can ignore it completely (sorry). Give it a little boost every so often by resharing it on your social media platforms. You could also include this kind of content in a welcome sequence for new email subscribers. It can work as an introduction to your area of expertise and will help new subscribers understand the work you do.

Creating evergreen content: format ideas

There are a few kinds of content that lend themselves really well to this. If there’s a topic that most of your audience want to know about or questions that you answer all the time, start there. Here are a few examples.

Frequently asked questions

If you already have a FAQ page on your website, you’re off to a flying start. If not, start thinking about the questions you get asked all the time when people first get in touch. These are the kinds of questions that they’ll be typing into Google as well. You can even improve your SEO by linking to these posts from your FAQ page so visitors can head there for a bit more detail.

How to guides

When it comes to creating evergreen content, these are a classic. They’re ideal if you do the kind of work that your audience might want to DIY to start with. My version of this is a series of blog posts that show you how to write your first blog post. (If you’d like the full series straight to your inbox you can sign up here.) Create a guide that walks your readers through a topic step by step and you’ll have created a resource that’s useful for both new and existing visitors.

What to expect

Most people don’t like trying new things. I know that sounds pessimistic, but it’s true. You might have loads of potential customers who aren’t booking because they’re scared what might happen if they do. The best thing that you can do is to talk about what they can expect when they contact you. What happens at the first consultation or after they fill in that contact form? This is different from an FAQ; people won’t ask because they’re worried about looking stupid. Put their fears to rest by telling them what to expect.

Are you ready to start creating evergreen content? I can help with that. Just click here to book your no obligation chat.

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Evergreen content: what is it (and why do you need it?)

Evergreen content blog header - with literal evergreens!
Photo by invisiblepower from Pexels

If you’ve ever heard the phrase ‘evergreen content’ you might have written it off as a bit of a buzzword. You might have heard it described as ‘cornerstone’ content in those SEO guides too. The thing is, if you haven’t got to grips with evergreen content yet, you’re missing out. It’s incredibly useful and could save you a heap of time. So what is it and why should you care? Read on…

Evergreen content stays relevant for longer

Evergreen content got its name because of its resemblance to evergreen trees. It might not look at home covered in fairy lights at Christmas, but it does last for ages. This kind of content doesn’t talk about current news, trends or even a particular season. They’re the sort of posts that your audience could find any time, for years to come, and they’ll still be helpful and relevant. It’s the difference between talking about panic buying petrol and how to maintain your car between services.

It’s great for SEO

Evergreen content is great for SEO because it covers the kind of topics that people search for time after time. You could write a blog post about how to soothe a screaming baby now and new parents might still be finding it in 2031. Posts about current affairs or new trends will get you website traffic in the short term (which is still a great thing). Evergreen posts will keep going for longer. Your figures might drop a bit, but they’ll keep going, quietly working away in the background to bring you new visitors.

It has wide appeal

The key thing about evergreen content is that it generally isn’t for experts. Someone who’s experienced in your field already knows the basics so will only be looking for updates. Evergreen posts work better for people who need a beginner’s guide to a topic. This is great for you because if you’re an expert working with non-experts, it’s an opportunity for you to share your knowledge. Your visitors might learn from you and do a DIY version, but they’ll still remember you as the expert who helped them when they’re ready to pay someone else.

Some examples of evergreen content

If you like the sound of this evergreen lark and you’re starting to think about topics, here are some ideas. In every industry there will be perennial subjects that never go away. Your audience could be interested in time management, parenting skills, how to write their first blog post or questions to ask a new supplier. When you come up with an idea, ask yourself whether anyone will care about this in five years’ time. If the answer’s no, you might still have a great idea for a post, but it probably won’t be evergreen.

Keep it updated

It’s tempting to think that once you’ve created your evergreen content you can just ignore it until the end of time. Sorry, but that’s not how it works. While the posts will definitely stay relevant for longer, it’s still worth checking in on them from time to time. Attitudes change and while your advice might be spot on for a few years, it won’t necessarily stay that way forever. A quick read through every year or so will tell you if anything needs updating to extend the life of your content.

Are you ready to start creating evergreen content? I can help with that. Just click here to book your no obligation chat.

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How you can use product descriptions in your marketing

Using product descriptions in your marketing helps you to make more sales.
Photo by RODNAE Productions from Pexels

If you already write brilliant product descriptions (and if you’re not sure where to start, read this.) you might think that they’ll just sit on your website until your customers find them. Not necessarily. They can be incredibly time consuming to create, so why not share them further afield? Here are 5 easy ways to use your product descriptions in your marketing.

Create social media posts

If you’ve written engaging product descriptions that go beyond the technical details, you can share them as a post. Just read them through to make sure they’ll make sense on a different platform. This is really useful at Christmas or during other festivals, as you can make gift buying easier for your customers. Just add a sentence like ‘these are vegan and gluten free as well as being easy to wrap’ (or whatever fits your product). Add an image and it’s ready to go.

Use product descriptions in your blog

You could probably write a whole handful of blog posts talking about gifts for different occasions. Valentine’s Day, Mothering Sunday, Easter, Halloween, Diwali, Christmas… you get the idea. A blog post that’s tailored to gifts for different people will help you to turn up in Google searches, particularly if you serve a niche audience. Just write a preamble introducing your topic and use your product descriptions in each section. You don’t have to limit yourself to gifts either – you can use this method to introduce new products that solve a particular problem.

Create a gift guide

This is one of my favourite time saving tricks for product-based businesses. Put your product descriptions into a gift guide so your customers don’t have to search your website. Organise them by section and create a PDF that you can email to your subscribers and share on your website. If you have the budget you can also create a print version. More and more local shops are supporting other businesses by sharing leaflets and brochures, so it’s worth investigating.

Make a video

You already know how much Facebook and Instagram love video. You could do a live talking about one or two products using your product description as the basis for your script. If you can condense your descriptions down to bullet points you can use them in a reel. You probably don’t want to use a full product description in your stories, but you can share part of your description to highlight an interesting feature.

Share the little details

Your customers are surprisingly good at finding reasons not to buy from you. You can start handling those objections in your product descriptions and social media posts. Say, for example, you send out every order in gorgeous handmade packaging. That’s the kind of detail that will sell your products to customers who care about quality or who hate wrapping presents. If you talk about sustainability in your product descriptions, share those sections in your posts too. If it’s important to your customers, you can use those tiny snippets of your product descriptions in your marketing.

If you’d rather save your time and energy for everything else you need to do in your business, I can write (or update) your product descriptions for you. Just click here to book your no obligation chat.

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How you can start writing brilliant product descriptions

Brilliant product descriptions help your customers to buy the perfect gift.
Photo by Pixabay via Pexels.com

If you have a business that sells anything remotely Christmas related, here’s a statistic for you. 38% of people start their Christmas shopping sometime in October. I know, I was surprised too. The question is, are you ready? Online shopping has rocketed over the past 18 months (by 46% – sorry, I’ll stop with the stats now). The question is, how do you encourage your customers to buy when they’ve only got pictures and a product description to go on? The answer’s pretty obvious when you think about it – you create amazing visuals and descriptions that let them imagine they’ve bought from you already. How do you do that? Read on…

Tell people what they’re buying

This might seem a bit obvious if you’re selling a t-shirt but include a caption that tells people exactly what they’re getting. It just offers an extra bit of reassurance that they haven’t misinterpreted the picture. It also makes your products more accessible to customers who use screen readers. On the other hand, if your product is something out of the ordinary you can use your product description to educate people.

Include technical details

Technical information rarely makes for a scintillating read, so it’s a good idea to put it in bullet point form. Even if it’s a bit dull it’s still important. You don’t want to miss a sale because your potential buyer can’t work out whether that piece of furniture will fit into their house. Tell me that I can chuck that kids’ t-shirt in the washing machine or I’m not buying. Put yourself in your customers’ shoes and you won’t go far wrong.

Show them the benefits

This is the bit where you can start to engage your customers’ emotions. Ask yourself what they care about and how you help with that, then include it in your product descriptions. This could mean showing a ‘before and after’. Focus on the result they want and explain how your product can get them there. You can also speak to people’s values. If you sell baby clothes, talking about fabrics that are gentle on delicate skin shows new parents that you understand them.

Product descriptions with all the feels

Photos and video are great for showing a product in action. One of the downsides of shopping online is that you’ve only got a visual to go on, so use your product descriptions to engage people’s senses and fill in the blanks. Talk about scent if it’s relevant. Describe the feeling of wrapping that soft scarf around their neck or tell them that those earrings would be perfect with their little black dress. Letting people imagine using the product brings them closer to buying it.

Show people the process

This might seem like I’m stating the bleeding obvious, but if you want people to buy you need to make it easy. I know that most of you will have a nice big ‘buy now’ or ‘add to basket’ button and an accessible checkout. What if your products are bespoke or can be personalised? Is there a place for them to add extra details or to send you a message? Is delivery included? The easier you make it, the more likely people are to buy.

One final thing. Remember the gift buyers, especially in the run up to Christmas. If something would make the perfect gift for a particular person, tell them. You’ll make their life a whole lot easier and you might just have a new fan.

If you’d rather save your time and energy for everything else you need to do in your business, I can write (or update) your product descriptions for you. Just click here to book your no obligation chat.

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Why do we find it so difficult to show the person behind the business?

I'm almost showing the person behind the business while having a cup of tea.
Photo by Amber Gosden

There are days when I sit down to write and it all just works. Today isn’t one of them. There are two sets of circumstances that allow me to just open a new document and get going. Firstly, there are the times that I have a plan. I’m either writing something for a client, where we’ve had a chat and I’ve got loads of notes, or it’s something I’ve written into my marketing planner because I think you’ll find it useful. Secondly, there are the days when I’ve got something to get off my chest. This is the stuff that sometimes doesn’t make it into print. It just feels good to write it down. When I’m wearing my fiction writing hat those words sometimes come back to me. They might not go into a finished piece, but it helps me get into the mindset of a character who’s thoroughly hacked off.

What’s the plan?

Today, I sat down with no idea what to write about. I’m a big believer in showing the person behind the business and being honest, but it’s not easy. I get frustrated at the way other people’s social media posts either pretend that everything in their life is perfect or exaggerate the misery. It’s the same in business. We feel as if we have to present a front that pretends business is easy and wonderful 100% of the time. Truth is, it isn’t. It’s frequently tough. It leads to those 3am crises of confidence where we sob and tell ourselves that we’ve made a horrible mistake. That doesn’t mean it isn’t worth it. I’d rather deal with the self-doubt than go back to having a boss. But does reminding you all that there’s a real person behind the business make me look weak?

Why am I telling you this?

You may be reading this (or perhaps you’ve given up) wondering what on earth I’m going on about. What’s the point? The point of the story is that we all struggle to know what to talk about in our marketing. What do we share and what do we leave out? It’s partly for me, to help me work out why I find it difficult to write when I don’t have a plan. I hope that it helps you to know that you’re not the only one who struggles. Most of us don’t tell the truth on social media (I know that isn’t a profound insight, but there you go). A lot of us leave out anything negative. If times are bad we don’t post at all. Some people just lie. Or exaggerate to add some drama.

What next?

If we want to show the person behind the business, where do we start? Do we post warts and all accounts of the doubts and fears along with the wins? Probably not. We all have things we can justifiably keep private. But maybe we can start sharing some of the eye roll moments, or the times when things don’t go to plan. Or when the plan didn’t exist in the first place.

As for me, I’m going to go back to my planner and think of more stories like this one. I might even look at ideas for strategies to use when your mind goes completely blank!

If you’d like regular tips and inspiration straight to your inbox, you can sign up for my emails using the form below. I won’t spam you or share your information with anyone else. Alternatively, book your slot here for a chat about how I can help you to create marketing content that tells your story and speaks your customers’ language.

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How you can use your blog in your email marketing

A woman being happy because she's using her blog in her email marketing.
Photo by Vlada Karpovich from Pexels

When you’ve gone to the effort of writing a blog, I’m willing to bet that you don’t want it to just sit there on your website. You want it to be out in the world, being read by your ideal customers. At least, I hope you do. If you’re just writing for fun and a creative outlet, I salute you, but this blog isn’t really for you. (If you haven’t started a blog because you don’t know where to start, read this.) If you’ve spent time on writing a brilliant blog post and are wondering what else you can do with it, I have two words for you. Email marketing. It’s a wonderful thing to send to your list if you have one. Your blog can also help you to build a list if you need to. Here are my top 5 tips to get you started.

Create a calendar

A content calendar helps you to get organised. It also makes your marketing more coherent overall. When you choose a focus for each month you can plan all your blogs, emails and social media posts around that one topic. It makes things easier for you because you can repurpose your content by sharing your blog in your emails and breaking it down for social media posts. It also makes things clearer for your customers.

Use your blog in your email marketing

Have you ever stopped sending emails to your list because something had to give? We’ve all been there. It’s more likely to happen if you’re creating fresh content for every marketing channel. If you use your blog as a central part of your emails, you make everything quicker and easier. Then all you need to do is top and tail the email with a bit of news and your latest offers and you’ve saved yourself loads of time.

Add a sign-up form

If you don’t have an email marketing list, or you want to attract more subscribers, add a sign-up form to the bottom of your posts. (I have a widget from Thrive Themes that does mine.) It’s the perfect way to attract the right audience because people only sign up if they’re interested in what you have to say. It’s a good idea to offer people something useful as a thank you for signing up. Which brings me to…

Use older blogs as lead magnets

Firstly, a note of caution. GDPR includes rules about offering freebies to new subscribers. Please make sure you’re up to speed before you follow this tip. If you’ve already written a whole load of useful blogs, you can repurpose them to send out to your subscribers. Tips posts are particularly good if they have advice readers can put into action straight away. Just format the post as a PDF with images and you’re ready to go.

Blog series = email marketing sequence

If you’re new to blogging this is a good one to bear in mind for the future. A blog series works well for topics that are too big to cover in one post. For example, I wrote a series on how to start writing a blog. You can read it on my website or get it straight to your inbox. (Just complete the form below – see what I did there?!) What topics could you write a series about?

Are you ready to start writing a blog that you can use throughout your marketing? I can help with that. Click here to book a chat with me and find out more about your options. Or sign up to receive my series on how to start your business blog using the form below.