Tag: blog writing

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How to structure your blog post to get more readers

Planning your blog post structure.

You might think that the way you structure your blog post isn’t that important. You couldn’t be more wrong. What you write is really important but the way you set it out is, possibly, even more crucial. If your blog post is one big block of text, guess what? Your readers will switch off and go somewhere else.

It’s also worth remembering that people don’t always read everything you write. (I know, it upsets me too.) They might have found your post looking for one quick piece of information. If you structure your posts to make things easy to find, your readers will love you (and possibly bookmark your post for future reference). Here are just a few of the basics.

A good headline

I’ve started with this because it goes at the top, but it’s a good idea to review your headline once you’ve written the post. Clickbait is annoying so make sure your headline reflects what you’ve actually written. This is especially true of titles that start with things like ‘5 tips’ or ’10 things’ (these are great as they also give you a built in structure).

Using power words and emotional language in your headline helps your readers to engage. Words like ‘you’ or ‘your’ helps them to feel that you’re talking to them. You can test the emotional value of your headline using the Advance Marketing Institute’s Headline Analyzer and get some ideas for power words in [this handy list from CoSchedule.

Introduction

A good introduction will get your reader hooked and wanting to read more. Opening with a question often works well because it either gets people nodding or shaking their head straight away. It has the added benefit of weeding out anyone who doesn’t need your help because they just stop reading. You could also start with something surprising or controversial that leads into your topic. The most important thing is to give readers a preview of what you’re going to talk about. It helps to build trust because it shows your readers you know what you’re talking about.

Subheadings

Subheadings are important for two reasons. Firstly, Google likes them. It shows structure which suggests that you know your stuff. It also helps readers who might only be looking for the answer to one question. If you’ve planned a post with a specific number of tips or recommendations, your subheadings can just be a list. If you’re describing a process that needs to be done in a particular order, you can list out the steps and use those as subheadings. Otherwise, plan out what the post needs to cover so you can focus all of the relevant information within that section.

Conclusion

What do you want people to take away from this blog post? Briefly summarise what you talked about so the overall point is clear. You could also list key points or actions readers can take next. Also consider including a call to action. This could be a prompt to sign up to your email list, a question for readers to answer in the comments or anything else you’d like. The idea is to encourage readers to engage further with your business so that you can keep building the relationship and encouraging them to become customers. Practicing what I preach, I’d like you to come away from this understanding that building a clear structure into your blog posts helps to make them user friendly and easy to read.

If you’ve written a blog post that you’re not happy with, or would just like to hand the whole thing over, please get in touch. I can write your blog for you or help you to edit one you’ve already written.

Or you can complete the form below to sign up to my mailing list for monthly blogging and marketing tips straight to your inbox. You’ll also receive a free copy of my guide to getting your business seen online as a thank you.

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Why I’m thrilled we’re going back to school

A thrilled mum whose kids have gone back to school.

Lockdown has brought challenges for all of us. It’s made us more aware of what we actually need in our lives. Everyone’s experience is different. You might have struggled with isolation, or you could have the opposite problem. One of the strangest things for me, as someone who’s used to working at home on my own, was the sudden invasion of the rest of my family. In fact, I’m still sharing the office with my husband. The biggest challenge of all was home schooling. I’m not sure I can actually call it that if I’m being totally honest. I don’t know if my kids learned anything from me. It’s been a tough time and I’m absolutely thrilled that my two have gone back to school. This is why.

Mental health

The thought of schools closing sent me into a blind panic. My work relies on peace and quiet, especially when I’m getting into a new project. I made a plan of things I could do at the kitchen table while the kids got on with some work, thinking I could organise my way out of it.

I couldn’t.

The one thing I didn’t take into account was how much time I would spend supporting my anxious children. Sometimes they’d cry. Other times they’d just hide in their bedrooms or spend an hour and a half procrastinating over a five minute task. The truth is, they were sinking. Home and school don’t normally overlap this much. Home is a safe place where they get to play. It isn’t me handing out handwriting practice. My youngest went back to school for three weeks at the end of term and he was like a different child. Even though school was different, he thrived on regaining some sense of normality.

Mum guilt

Guilt is a familiar concept to pretty much any working mum. Everyone’s coped (or not) in their own way. I’ve spoken to plenty of business owners who have basically ignored their kids. School work generally depends on the child accessing what school have sent without much supervision. I felt as if I was doing a half-arsed job on everything.

Some of my friends talked about what a privilege it was having their children at home so they can teach them. That made me feel even worse. There have been some silver linings, but mainly I just wanted my happy, clever kids back. I couldn’t deal with my own thoughts and stresses about the situation. How do you support the people you love the most if you can’t even function yourself?

A functioning business

I’ve been lucky. We’re a self-employed household but my husband’s work has continued from home. We’ve had to make decisions based on finances but we’ve never been at risk of homelessness. There’s also the fact that lots of my clients went quiet just when I needed them to. The projects that they might have called me about were put on hold. It might have been a struggle financially, but at least it’s given me the time to focus on the things that really needed my attention.

Now the country’s opening up, I’ve started to get busier. There have been a few mornings where I’ve abandoned the kids to the TV. It’s been the only way to keep things going. Cue more mum guilt. Going back to school means that they’re spending the day with people who are there to take care of them. I’m sure I’m not alone in feeling massively relieved about that.

I’m telling you this story because I know I’m not alone in having these struggles. My clients have them too. Talking about the things you share with your customers helps you to build trust. If I can help you find the right story, please get in touch. I speak your customers’ language.  

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Case study – Graeme and Charlotte’s blog

Blog case study - holiday park

If you’ve ever wondered what writing a blog can do for your business, here’s a great example.

The Challenge

Graeme and Charlotte run a holiday park in a gorgeous location (I wish I could tell you where, but I’m not allowed). This wasn’t somewhere you could just book for a week like you can with some of the bigger chains. This was a family business where everyone who visited owned their own caravan and came for weekends as well as for longer holidays. The owners might lend their vans out to friends and family but it was mostly just for them. The business was ticking over but there was no growth, so they got some help with their marketing to try and change things.

Their blog had got a bit samey. There was lots of news about what was happening on the site but they really wanted to talk about the area, to show people what was special about their location and encourage them to visit. I came up with some new ideas and started writing their blog for them.

The results

Over the next 9 months they increased their enquiries by 150% and got more revenue from their existing customers.

Why did it work so well? Because we love a good story. When they read the blog, new customers could picture themselves in their own bolthole, looking out over some incredible views. Current owners felt looked after because we included things that would help them to enjoy their time there. Some paid to upgrade their accommodation. They even started spending more time in the bar or at the shop because they felt like part of a community.

Could writing a business blog do that for you? Get in touch and let’s find out. I write the words that speak your customers’ language.

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Do you need great ideas for your blog?

Ideas for your blog
Photo by Cottonbro from Pexels

One of the most common questions I hear when I suggest business owners start a blog is “but what will I write about?” Coming up with ideas for your blog (or any of your social media posts for that matter) can feel like a massive task at first. It’s also entirely possible that you think you’ve covered everything you can write about already. The truth is, there are ideas all around you – you just have to know where to find them. Here are 5 simple ways that you can find new ideas for your blog.

Keep it simple

I talk to a lot of business owners who don’t write about really obvious things in their blog. They think that because they think something’s boring and routine their customers will too. Truth is, your customers need you because they don’t know what you know. If your strength is making beautiful jewellery your weakness could be keeping your accounts in order. If you’re the accountant who can give them a simple way to keep everything organised, talk about it! It isn’t too obvious, it’s really helpful. A list of your FAQs = an instant list of blog topics.

How do you help?

You’re in business because you offer something people need, so if you want customers you need to tell them how you help them. What are the benefits of working with you? I talk about things like coming up with ideas, writing in a way your customers will understand and turning lacklustre words into something better. You can also think about all of the different things that people might be Googling that you can help with. Say you offer massage – there are loads of different ways that someone might benefit and you can write about them all.

Talk to people

Taking a genuine interest in your customers’ lives is just basic human decency. It also helps you to come up with ideas. I get a lot of ideas from conversations I have with other business owners. You discover what they’re struggling with and about the misconceptions they have about your industry. That doesn’t just come from business networking. Your customers could be the people you chat to on in the local shop (albeit through your mask just now). The key is to listen to what people need – then you can write about ways you can help.

Read other blogs

I’m not suggesting you steal other people’s work. Plagiarism is bad. However, reading other blogs and marketing content within your industry helps you to keep up to date. This can also sometimes apply to reading the news too. Writing a blog post about something that’s changing will be really useful to your customers. The obvious example at the moment is Covid-19. There is so much change going on my head’s spinning. If you can help your customers understand what’s happening in businesses like yours it helps us all deal with the stress that little bit better.

Use some tech

There are lots of techy ways that you can come up with ideas for your blog. I like Answer the Public, where you can type in a keyword and it gives you loads of different questions that people have asked around that word. There are also some great keyword research tools. My favourite is Neil Patel’s Ubersuggest. Buzzsumo is also a great tool if you want to find out what kind of content does well in your industry.

I hope that’s given you food for thought – if you want a whole heap of topic ideas for your blog that are ready to go, my new eBook is out now. It’s called ’50 blog post ideas for your business’ and does just what it says on the tin.

50 blog post ideas for your business

Further resources

For even more ways to come up with new ideas, this great post from Orbit Media is well worth a read.

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Are your future customers scared of you?

Are your customers scared of your business?

Does it ever feel as if some people might be a bit scared of your business? You might think of yourself as a perfectly pleasant person, not an ogre or a troll. Yet you haven’t had a steady stream of new customers beating a path to your door. Or maybe you’ve introduced an exciting new product or service and its fallen completely flat.

It’s not because you’re terrifying. (Probably – if you are actually really scary I can’t help you.) The truth is, people like to know what they’re getting into. Trying something new takes a bit of a leap of faith. If you want your customers to have confidence there are a few things you can do to help them.

Tell them about your business

If you have a business that might be considered ‘unusual’, this is for you. There are a whole load of businesses in the world that do exactly what they say on the tin. If you’re a hairdresser on the local high street, people will get it. But what if people wrinkle their noses and say ‘what’s that?’ when you tell them what you do? Your future customers might be doing the same. You could be the solution to a problem that’s really holding them back, but they’ll never find you if you don’t teach them how you can help.

It’s also possible that they’ve got completely the wrong idea about what you offer. They’ve read something somewhere that was completely inaccurate. It might have been sensationalised or just phrased in a way that made them think it wasn’t for them. Never be afraid to bust a few myths if you need to.

Do your customers know about your services?

Of course, there’s another possibility. Maybe you offer a range of services and most of them are perfectly ordinary. Like a beauty therapist offering facials and massage. Then you bring in something new, like Hopi ear candling. No-one books. You’ve told people you’re offering it, it’s there on the menu but no-one’s buying. That’s probably a sign that they don’t know what it is or why they need it.

Explaining the benefits of a product or service is a great idea no matter what you offer. Even if you think something is mainstream, there are bound to be people who’ve never heard of it. Or maybe they have heard of it but they’re not exactly sure why they’d want it. Saying things like ‘this is a great treatment for hayfever sufferers’ or ‘this will save you time doing x job’ demystifies your services and encourages people to try them out.

Cover the basics

Sometimes people worry about simple things. Signing up for a class or an appointment with a professional is a big commitment. You can’t just run out if you don’t like the look of it. (Well, you could, but you’d probably feel pretty silly.) People protect themselves by not making the booking in the first place.

The concerns your potential customers have will depend on what you offer. If they’re in a group setting they might wonder what the other people will be like. They might worry about what you’re like or whether they’ll be safe visiting you. Going to see a solicitor or financial adviser runs the risk that they’ll be blinded with science. Telling people what to expect gives them certainty and reassurance. It tells them that you’re friendly and will look after them. That could mean the difference between a new customer and one that never gets in touch.

If you need help speaking your customers’ language and demystifying your business, just get in touch. Or sign up to my mailing list for regular marketing and writing tips.

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Case study – We Are Bostin’s lockdown adaptation

We Are Bostin lockdown case study

We’ve all heard about businesses pivoting during the pandemic. Here’s one that did it in style. Lake Contracts provide high quality shop fitting services so when lockdown came their business went quiet. After all, who’s going to pay for shop fitting when all the pubs and most of the shops are shut?

They adapted with style, setting up a new business using their existing skills. We Are Bostin was created to provide new windows, doors and shop fronts to both residential and commercial customers. I don’t know about you, but our time at home has left me with a long list of home improvements. A new front door and some brand new windows are definitely on there somewhere!

The Challenge

Their web designer set to work and recommended that they add a blog to show their expertise. I’d got to know Andreea Lake, one of the management team, thanks to my networking habit and she got in touch. There was one big challenge – we only had three days to act before the web developer went on holiday for a month. Thankfully Andreea had loads of great ideas for the kind of posts they needed and their branding and customer knowledge was strong.

All of this meant that I was able to get to work quickly, turning the finished post around in just over 24 hours. (That’s officially a record for me – I’m pretty quick but it usually takes a smidgen longer than that.)

The result? One happy client with a gorgeous new blog. All that remains is to find out how many hits they get now the site is live. If you’d like to read the first two blogs and find out more about We Are Bostin’s services, here’s the link.

If you need high quality content on a schedule that works for you, or that helps you adapt now lockdown is starting to ease, get in touch. I write the words that speak your customers’ language.

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Ready to outsource? How you can find the right people

Outsource by finding the right people.

Making the decision to outsource some of your business tasks is one thing. Finding someone you’d actually trust to do the work is quite another. If you’re looking for a full time employee you might be better off hiring someone to find suitable candidates. However, more and more businesses don’t want the hassle. It may even be that you only need someone for a couple of hours a week, or to work short term on a specific project. A freelancer with other clients is the ideal solution. But how do you find the right one?

Sole trader v Agency

Agencies or larger businesses are ideal if you’ve got a specific project or need help with a range of different things. There are agencies of all sizes, including some that are run by sole traders. The difference between an agency and one sole trader is that the agency will have built a team of people who can cover a range of different things and will manage them all for you.

Sole traders are great if you don’t need to outsource to lots of different people. For example, you might already have a designer who’s created your new website, but you need someone to write the copy. Managing two freelancers is relatively easy – it gets trickier if you need five or six different specialities.

Getting recommendations

When it comes to finding the right person, getting a recommendation from someone you trust is by far the best option.  You can get a personal recommendation based on their own experience so you can outsource with confidence. Of course, it’s worth bearing in mind that their needs might not be exactly the same as yours and their approach to work may be completely different.

Networking events have been invaluable for me in finding people to work with. My main memberships focus on relationship building so I’ve got to know a range of people and discovered who I get on with. Then when I need a particular service I’ve often already got someone in mind.

Personality is key

Whilst access to specialist skills is one of the main benefits of working with a freelancer, you’ll still need to consider whether their personality fits with yours. This not only makes the working relationship easier, it will get you better results. No matter what work you’re planning to outsource, communication is the key to getting it done well.

I’ve met and worked with all kinds of different business owners, but they all have one thing in common. I’ve found it easy to build a rapport with them. When I’m choosing service providers for my own business the only difference between two equally qualified people has often been that I like one better than the other.

Selection

Of course, there’s more to it than personality. It’s important to be upfront about what your budget is when you’re talking to people. This enables them to tell you whether you need more funds, to adjust your expectations. They might also be able to recommend someone else. It’s a waste of everyone’s time if a freelancer takes the time to prepare a quote only for you to find it’s double what you can afford.

Also, think about whether their working style is a good fit. You may simply need someone who gives you regular updates or uses resources that allow you to check progress. If you’re looking for coaching I’d also recommend looking at their whole approach. Some coaches help you to become more personally effective, others look at your whole business and deliver strategic operations to achieve growth. Which kind do you need?

If you’re ready to outsource your copywriting, get in touch and let’s have a chat. If you’re looking for a DIY approach, visit my online shop for resources that will help or sign up to my mailing list for monthly hints and tips as well as a copy of my free guide ‘Stop hiding your business! 5 ways to be seen online’ as a thank you.

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Why you need to outsource your blog

Is this your idea of fun? Why you need to outsource your blog.
Is this your idea of fun?
Image from Pixabay

It’s one of the most common misconceptions about blogging. “Shouldn’t I be writing that myself?” Well, if you’re writing as an individual about your personal life, yes. Otherwise, for most people, no. There are a couple of reasons why writing your own business blog is a good idea (I’ll come to those) but a few others which mean it’s a better idea to outsource. Here goes…

When writing it yourself is a great idea

If you’re writing a personal blog, it should be, well, personal. That probably also applies to influencer type bloggers too. However, if you’re writing a blog for your business it’s not necessarily about you. You’ll be talking about your business but focusing on what your customer needs or wants. However, when you first start out you’ll spend some time finding your way. There’ll be trial and error while you work out what people like and how you want to sound. You might even be working out where blogging fits in your marketing. If this describes you, keep writing. (If you’re struggling to get going because you need ideas, this book is for you.) If you eventually hand your blog over to a writer it’s much better for everyone if you have a clear style that your writer can adopt.

Help with talking to your customers

There will always be trial and error when it comes to blogging, but what if you’ve been trying for ages and getting mostly error? You know exactly what you want to say but it just doesn’t come out right. When you outsource and a writer can take random ideas from your head and turn them into sentences that sound like you (this is where ghost writing gets a bit spooky). The other benefit is that a writer or marketing expert isn’t part of your business. You might see something as boring and routine when it’s exactly what your customer needs to hear about. Sometimes it’s as simple as asking you to explain what’s in it for your customer or helping you to spot the things they don’t understand.

What’s your time worth?

Blogs are slippery little beasts because you never know who is watching. I’ve had new customers tell me that they love my blog but they’ve never visibly engaged with it. I’m telling you this because I know how disheartening it is to slave over a blog and get tumbleweed. It’s even worse if you’ve spent time on it that you could have spent having fun or doing something more productive. The truth is, if your analytics tell you that people are reading, it’s probably working. It builds your profile and it’s hard to put a figure on that. I pay a cleaner because I don’t want to spend my day off cleaning. If you resent the time you’re spending writing get it off your plate and go and play with your kids instead.

How much do you love writing?

If the days, hours or minutes you spend writing content for your business are an absolute joy, keep going. The more you do it, the better you get. If the time came when writing was competing with other things that are important to you, you might have to decide to let it go. If, on the other hand, you sit down to write with a sigh because you hate it, then stop. I know you might have to get some income into your business before you can do that, but you could make it something to aim for. Goals don’t just have to be about income. It could be ‘I want to earn enough to outsource my blog/pay someone to do my filing/ [insert your least favourite task here]’.

Are you ready to outsource your blog? Drop me an email and let’s have a chat (and if you just want to ask me how much it would cost so you can put a figure on your goal, that’s fine too).

50 blog post ideas for your business (if you're not ready to outsource)
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Content marketing: what are you posting?

Content marketing

Content marketing can get overwhelming at the best of times. Even when you’ve got a clear idea of who your customer is and what kind of content they’ll like, there are still lots of decisions to be made. Your marketing could be a full time job, but you haven’t got time for that (even I haven’t). I’m a big believer in repurposing the content you’ve already created. It’s a bit like recycling except it won’t have any significant impact on climate change. Here’s how I approach getting as much use out of my content as I can.

Write a blog

Writing a blog can seem like a massive effort, particularly when you’re struggling with it. If you’ve ever sat down and tried to write a blog only to end up with something you’re not happy with, you’re not alone. However, it is worth persevering. (Or getting someone like me to write one for you.)

A blog is a big, chunky piece of content in comparison to virtually anything else you’ll create. You can take the topics you’ve chosen and use them to inspire other posts. You can even lift phrases straight out of your blog and use them on social media.

Sharing tips

One of the best things you can do in your blog is to share tips and advice with your audience. These will vary depending on what you’re talking about. For example, I write about reasons why you might want to blog and what the benefits are. I’ll also talk about ways to get started or come up with topics.

If you’ve written a blog with multiple tips, separate them and create images with one tip on each. You can share these on multiple platforms so they go further. You can also create videos – and no, you don’t have to be in them if you don’t want to! Facebook lives tend to get better reach than other types of video so I’d recommend doing some if you can. However, you don’t have to go face to face with the camera. You could just show your hands demonstrating a tip or use computer screen capture. I also create tip videos using images with overlaid text.

Motivational content

Unless you’re in the habit of writing motivational quotes or meme-worthy copy in your blog, this one will involve going off on a bit of a tangent. Take your blog topic and use it to search for related quotes. You don’t necessarily have to stick exactly to the topic if you find something that will resonate with your audience. For instance, I wrote a blog about finding time to blog and one of the quotes I found was this:

Not directly relevant to the topic, but certainly something that would get lots of us nodding our heads. You can use the same approach with memes, particularly if you search on Pinterest. I post a fair bit of stuff that isn’t directly related to writing but which I know my audience will enjoy. However, I often find this type of content when I’m just doing my own social media scrolling so don’t worry if the repurposing/search approach doesn’t work well for you here.

There’s also a different kind of motivation you can offer. Helping your audience to gain expertise (or realise that they know more than they thought) is really worthwhile. You can do this by sharing useful resources or by asking questions about their experiences. This helps them to share their knowledge and also helps you get to know them better.

Further resources

If you’d like some hints and tips on writing your blog, start here.

My favourite video capture tools:

Screencast-o-matic for screen capture videos.

Ripl to animate your images with overlaid text.

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Is your blog too serious?

Is your blog too serious?
Does your blog need to smile more?

When you first write a blog for your business it can be hard to get the tone right. Too serious and your potential customers will stop reading (unless it’s so dry you’ve actually caused them to nod off mid-sentence). On the other hand, if it’s completely off the wall you run the risk of looking unprofessional. So what do you do? Here are a few ideas from me.

What’s your personality?

I feel as if most of the blogs I’ve written start with knowing your customer. While this is still true, when you’re writing a blog you need to show your personality. The subjects that you talk about need to be ones that are important to your customers. That way you share your expertise and show them that you can help. But what if there are hundreds of other businesses sharing the same sort of content?

If you offer a service that needs to be delivered in person you’ll be competing with other businesses in your area. Go online and the pool is even bigger. Skills, experience and price are important but your customers will often choose to work with you because they like you. You don’t have to pretend to be something you’re not. I know two fantastic marketing experts. One is in your face and bold, the other is calm and quiet. They both get results and their clients love them. You can do the same.

How do you talk to your customers?

If you’re wondering how you get your personality into your blog while still sounding professional, the answer is pretty simple. Think about how you talk to your clients face to face. When it comes to marketing, consistency is key. You build trust by sharing your knowledge and showing your customers how it helps them, but that’s not all. When you write a blog you’re giving them insight into your personality and what you stand for. If the way you come across is at odds with how you are in real life, the trust will be lost.

In practice, this means developing an awareness of the way you naturally speak to your customers. It’s also worth thinking about how you present yourself in other ways. If you’ve blogged about your green business credentials it’s not going to go over too well if your client arrives at your office to find you dressed head to toe in endangered animal skin. OK, I’m exaggerating, but you get the idea.

Blog in your voice

Most of us shift quite naturally between the tone of voice we use with business contacts and the way we speak to our friends. You might not even notice the shift. If you’ve found yourself wondering how you actually sound, start with your emails. They’ll give you a flavour of the way you communicate in writing in a business context. I often suggest recording yourself talking about your business when you’re trying to blog. This can be problematic as voice to text generally needs quite a bit of editing. Plus, if you’re talking to clients they might not want you to record them.

The best emails to look at are ones that you’ve written to people you’ve worked with for a while as you’ve already built a rapport. The way you write to them is likely to be on the informal end of the spectrum, while still being professional. When you write your blog in the same style you’ll give potential customers an insight into the kind of relationship you could ultimately develop.

If you’d like to start writing blogs that sound like you, I can help. Email me at info@kirstyfrancewrites.co.uk to find out how you can outsource your blog writing or get training that helps you to write your own.

Otherwise, sign up to my mailing list for monthly hints and tips on blogging and lots of other useful marketing stuff.