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Why you need to outsource your blog

Is this your idea of fun? Why you need to outsource your blog.
Is this your idea of fun?
Image from Pixabay

It’s one of the most common misconceptions about blogging. “Shouldn’t I be writing that myself?” Well, if you’re writing as an individual about your personal life, yes. Otherwise, for most people, no. There are a couple of reasons why writing your own business blog is a good idea (I’ll come to those) but a few others which mean it’s a better idea to outsource. Here goes…

When writing it yourself is a great idea

If you’re writing a personal blog, it should be, well, personal. That probably also applies to influencer type bloggers too. However, if you’re writing a blog for your business it’s not necessarily about you. You’ll be talking about your business but focusing on what your customer needs or wants. However, when you first start out you’ll spend some time finding your way. There’ll be trial and error while you work out what people like and how you want to sound. You might even be working out where blogging fits in your marketing. If this describes you, keep writing. (If you’re struggling to get going because you need ideas, this book is for you.) If you eventually hand your blog over to a writer it’s much better for everyone if you have a clear style that your writer can adopt.

Help with talking to your customers

There will always be trial and error when it comes to blogging, but what if you’ve been trying for ages and getting mostly error? You know exactly what you want to say but it just doesn’t come out right. When you outsource and a writer can take random ideas from your head and turn them into sentences that sound like you (this is where ghost writing gets a bit spooky). The other benefit is that a writer or marketing expert isn’t part of your business. You might see something as boring and routine when it’s exactly what your customer needs to hear about. Sometimes it’s as simple as asking you to explain what’s in it for your customer or helping you to spot the things they don’t understand.

What’s your time worth?

Blogs are slippery little beasts because you never know who is watching. I’ve had new customers tell me that they love my blog but they’ve never visibly engaged with it. I’m telling you this because I know how disheartening it is to slave over a blog and get tumbleweed. It’s even worse if you’ve spent time on it that you could have spent having fun or doing something more productive. The truth is, if your analytics tell you that people are reading, it’s probably working. It builds your profile and it’s hard to put a figure on that. I pay a cleaner because I don’t want to spend my day off cleaning. If you resent the time you’re spending writing get it off your plate and go and play with your kids instead.

How much do you love writing?

If the days, hours or minutes you spend writing content for your business are an absolute joy, keep going. The more you do it, the better you get. If the time came when writing was competing with other things that are important to you, you might have to decide to let it go. If, on the other hand, you sit down to write with a sigh because you hate it, then stop. I know you might have to get some income into your business before you can do that, but you could make it something to aim for. Goals don’t just have to be about income. It could be ‘I want to earn enough to outsource my blog/pay someone to do my filing/ [insert your least favourite task here]’.

Are you ready to outsource your blog? Drop me an email and let’s have a chat (and if you just want to ask me how much it would cost so you can put a figure on your goal, that’s fine too).

50 blog post ideas for your business (if you're not ready to outsource)
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Networking: The business resource that keeps on giving

Networking - you are not alone

I’ve been thinking about the resources I use in my business a lot recently, trying to work out what’s working and what isn’t. I keep coming back to networking, mainly because business is often about who you know and partly because there are so many options. As I mentioned in this blog I’ve found that paid networking events have given me more solid relationships than free ones. But then I talk to other business owners and realise that not all networking is created equal. It got me wondering about the kind of networking I do and why it works for me.

Timing

There are so many networking event that you could feasibly spend all your time going to them, but you wouldn’t get much work done. The demands of family life rule out both breakfast and evening networking events for me which helps me narrow them down.

It means that I only go to daytime events, which has a massive impact on the kind of people I meet. They’re often senior employees of larger businesses, which usually means they have money to spend. (Yes, I’m totally capable of being mercenary.) I’ve also met people who’ve built up their side hustle or who threw themselves in at the deep end like me.

Connecting with people

Building a business is about creating relationships. Some of the people I’ve met networking have become customers, but others have become my unofficial ambassadors in their own networks.

My main networking group is women only and hugely supportive in lots of different ways. There’s always a listening ear and great advice. While approaches differ between business owners and employees, there’s still one common thread. We all promote each other, even though that’s not a requirement of membership. My network has widened because we mention each other on social media and attend each other’s events.

Follow up

My favourite networking groups have become my favourites because they make it easy to build relationships. I’ve no problem with making the time to follow up with new contacts individually, but it’s easy for your email (or theirs) to get lost in the midst of a heaving inbox.

While social media can be equally busy, the memberships with Facebook groups have brought more lasting relationships. Other members ask questions or share their content and the hive mind gets to work. People don’t just learn what you’re about in a chat over lunch, they see reminders all the time.

Other networking groups

I often turn down events because they don’t fit with my schedule or my budget. But I’ve also said no without really understanding why. I look at some of the people I’ve met over the years and marvel at the connections they have and the events they’re invited to. Often the only difference between us is that they’ve been in business for longer and have more contacts.

Yet sometimes I think I hold myself back through fear. What if they’re just better than me? Maybe they’re ‘proper’ business owners and I’m just someone who’s going to be found out one day? I think it’s something I need to address.

If there’s one thing I want you to take away from this, it’s to look at the events you’re going to (or not going to). Are they the right ones for you? Is avoiding some holding you back? The reason I tell you this story is not because I have a networking event to sell (I don’t), but because I hope it’ll help. It’s also because being honest and sharing my story has helped me to build my business and meet some amazing people along the way.

If you want some help sharing your story in the right way, just get in touch.

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Where do you need to spend money in your business?

Spend money in your business - image shows woman at laptop with credit card.
Image by Andrea Piacquadio via Pexels.com

Let’s face it, when you’re a brand new start up it’s unlikely that you’ll be rolling in spare cash. Unless you’ve got a trust fund or have managed to attract a massive investment, there are going to be areas where you need to economise.  That doesn’t mean cutting corners. There are lots of free resources that you can use to build your business (I wrote about some of them here) and they can be amazing. Even if you’ve been in business for years prioritising your spending is hugely important. But if you’ve just started your business and are taking a DIY approach to things, there are still times when you need to spend money. Here’s what I’ve learned so far.

Coaching

Getting the right coaching has transformed my business. It’s helped me to set goals and learn what’s getting in the way of me reaching them. (Sometimes it’s my own brain.) It’s something that I couldn’t do by myself, so it’s been worth the money. I’m not going to tell you what kind of coach to choose as what works for me could be completely irritating to you. You can find everything from spiritual guidance to coaches who’ll create your business plan for you and everything in between. My coach never tells me what I ‘should’ do (which is good because I’m deeply stubborn). She challenges me and asks great questions which let me uncover what’s actually going on.

Training

Generally speaking, when you spend money to learn a specific skill it’s because the person offering it has invested time and money in knowing their stuff. It also means that you can ask questions if you need to. YouTube tutorials are great for smaller stuff but they won’t give you feedback if you get stuck. There’s also the fact that you’re fishing around to find what you need. There’s no-one to tell you if you’ve missed something important.

Of course, there could be things that you need to learn but where you don’t have the budget for one to one training. Online training and books can give you well organised, useful information for a fraction of the cost.

Branding

I hesitated over including this. Branding is important for building your profile but a full branding package can cost you serious money. You may not have that to spare when you first start and I’m not convinced that it’s always necessary.

If you’ve got a clear idea about who your customer is and how you want to be presented the right designer can work with you to create a logo and images to get you started. You can always change things later. It’s also worth investing in a few good quality photos that are unique to you. I asked a student friend to do mine – I saved some money and she got new shots for her portfolio.

Networking

When you get together with other business owners you create relationships that help you in all kinds of ways. I’ve experienced a definite difference between free and paid events. It could be because people who’ve paid want to get the best out of their sessions. In some cases a paid membership means that you need to attend regularly to get the most from it so you build better relationships. Maybe everyone’s just in it for a decent lunch! All I can say is that the people I’ve met at paid events are the ones who’ve turned into friends and supporters along the way.

So, where do you spend money in your business? Let me know in the comments.

50 blog post ideas eBook

Resources

Need some blog writing training? Find out more about my 121 and small group sessions here.

My no-nonsense, stubbornness defying coach is Jo Lee at Life Atlas Coaching.

If you’re a woman in business check out the Love Ladies Business Group for networking throughout the Midlands and in London.

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The top 5 marketing tools you need for your small business

Marketing tools - image shows a smartphone, laptop, glasses and coffee.
Image by Dominika Roseclay via Pexels.com

One of the biggest challenges a lot of us face as small business owners is knowing where to spend money. You might have some cash to invest in essential resources. Maybe your business depends on buying stock or equipment. But when it comes to marketing the choices can get a bit trickier. Do you pay someone to do it for you or buy some tools and take the DIY option? If there’s a free and a paid option which is worth having? (I’ll be talking about that one in another post.)

I take the view that it’s always worth doing your own marketing to start with, so you can get a feel for what works. Here are some of my favourite marketing tools to get you started.

Creating graphics

Great images will help your posts stand out on social media as well as making your website look good. I use Canva to put my brand colours and logo on my images as well as creating quotes, memes and all manner of other stuff. The free version is fab and there’s a premium option if you need more features.

It’s worth paying for your own photos but I supplement mine with copyright free images from Pexels and Unsplash.

Email marketing tools

I’m with Mailchimp, even though the recent changes mean that some of the features that used to be free to new subscribers aren’t any more. I’ve heard a lot of recommendations for Mailerlite’s free account and also for Active Campaign as a paid option.

When you choose, look at the advanced features too. You might not need them yet but it’s much easier to move to a paid version of something you already know than to shift to a whole new platform further down the line.

Know your numbers

You might not think of analytics platforms as marketing tools, but they are. Being able to see where your customers and enquiries are coming from means that you can focus your marketing there. You can track which pages get the most traffic and what people visited on their way to your contact page. Your business social media accounts have their own analytics functions to tell you which posts were the most popular.

Of course, this doesn’t rule out the possibility that you get a message from someone who hasn’t interacted at all, but it’s still a good guide.

Planning and scheduling

Planning your marketing stops you from winging it and creating social media posts in a panic. I have a marketing planner from The Girls Mean Business where I can map out what I’m promoting at any given time and what posts I’m going to create to tell people about it. Then I tick each post off when I’ve created and scheduled it.

Ah yes, scheduling. Scheduling platforms are great marketing tools as they allow you to spend a few hours creating posts to go out later. Then you know it’s all done and you can move on to something else. I use the inbuilt Facebook scheduler and Hootsuite for everything else.

Get some help

There is tons of information out there to teach you how to market your business. It ranges from completely free to really expensive, with the cost often depending on how much the person selling it does for you. Free is great but you might have to spend time wading through information that doesn’t help you that much before you find something useful.

Alternatively, you might want to buy a book or sign up for a course that organises the information for you and offers a bit of support as well. That way you spend less time searching and more getting organised.

50 blog post ideas ebook

Further reading

There are loads of useful marketing tools out there – this great blog from Hubspot has a few more.

For more on knowing your numbers read this.

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Leaving your comfort zone

Comfort zone
Are you stuck in your comfort zone?

When you’re in business there’s a lot of talk about leaving your comfort zone as a tool for growth. I’ve realised that it’s a message that mostly resonates with women. A couple of weeks ago I shared the image below on my social media accounts and the response was greater than anything else I’ve shared this month. Then I realised that everyone who liked and commented, no matter which platform they saw it on, was a female business owner. It wouldn’t be the first time. It’s entirely possible that I’m living in a female centric bubble on social media, but it struck me that you don’t hear men talking about comfort zones. Maybe the ones who start businesses are just naturally confident and the rest get a normal job. Yet I meet loads of women who start up on their
own but lack the confidence to shout about what they do. I don’t say this as someone with all the answers because I struggle with it myself.

I’ve been trying to think of ways to get rid of the mind monkeys (thanks to Claire Mitchell at The Girls Mean Business for that phrase). Actually, since I’ve been watching Baby Chimp Rescue on BBC2 they’ve turned into cheeky chimps in my head. (Seriously, if you haven’t watched it, do. It cheers me up and makes me sob in equal measure.) Then I realised that I’ve already done something that lots of people wouldn’t do outside of a gap year adventure. When I was already a (supposedly) sensible solicitor I headed off to Argentina for a solo expedition. No organised tour, no nothing. Just a husband who’d gone to learn advanced skiing for six weeks and a self-planned itinerary. This is how I got the confidence.

Baby steps

When I told my colleagues that I was going to haul myself across Argentina with nothing for company but a good book (often the best kind of company) they looked at me as if I’d gone a bit mad. My friends and family, on the other hand, barely batted an eyelid. (Although the potential cost of international phone calls meant my mum finally learned to text.) This wasn’t the first time I’d travelled alone, although it was certainly the most dramatic. I had a habit of taking myself off to different cities to explore for the day and took a family history research trip to Edinburgh. By the time I landed in Buenos Aires I was ready. While big, dramatic leaps out of your comfort zone are sometimes necessary, it’s definitely worth getting warmed up first. 

Getting involved

The biggest shock of landing in a foreign country by myself was the fact that I was completely alone. It was scary and liberating at the same time. I could do whatever I wanted and didn’t have to negotiate with anyone else. Starting a business was much the same. The key (for me at least) to tackling both situations has been to get involved with something. In Argentina I booked the activities and got a table for one in the local restaurants. It’s amazing how many people talk to you when you’re by yourself. It’s the same in business when you find the right networking groups. I’ve built relationships with people that understand the life and my business (not to mention my head) is in a better place because of it.

Does all of this mean that I’ll never have to worry about leaving my comfort zone again? Of course not. Mind monkeys can strike even the most successful of us. It’s just reminded me that it is possible. If you’re reading this thinking that I’m braver than you, I’m not. I’ve probably just had more practice.

If starting a blog is outside your comfort zone, I’m here to help. My 5 day blogging kick start challenge starts on Monday and will help you go from a blank page to a finished blog. Sign up using the form below to join in.

Want more?

Claire Mitchell from The Girls Mean Business on squishing
your mind monkeys

Treat yourself to some real life baby chimps in Baby Chimp Rescue

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You need time off from your business at Christmas

Time off from your business at Christmas
Do you just need a lie in?

I know, when you run a business you’re never truly ‘off’.
Business related thoughts and ideas appear at the most random moments and if
you don’t write them down they’ll be gone forever. (Or is that just me?!) The
point is, that’s the reason you need time off. Random brilliant ideas rarely
appear when you’re sitting at your desk. They pop up on the school run or just
as you’re trying to go to sleep. There are, of course, plenty of reasons why
you need time off, especially at Christmas. Here are just a couple (plus some
ideas for helping you achieve it).

The life changing magic of taking time off

As reluctant as I am to use phrases like ‘out of the box
thinking’, that one is a useful shortcut. I embrace routine as a useful energy
saving tool. Routine means that you don’t waste brain space making decisions
about the fifty billion things that need to happen before you start work. The
only problem is that you can get stuck in the pattern and it takes a bit of effort
to pull out of it and look at your business with fresh eyes.

When you stop consciously thinking about work it somehow
gives new ideas room to drift in. You don’t even have to take a full scale
holiday for it to work.

Didn’t you used to have a life?

There’s no substitute for working hard if you want to
succeed in business, but that doesn’t mean working yourself into the ground and
never seeing your family. That applies all year round, not just at Christmas.

The benefit of taking a break at Christmas is that it allows
you to step off the world if you want to. Those days when no-one is working and
school’s closed mean you can do whatever feels good. Have a lie in (I know, I
have kids too), go on a day out or watch movies knowing that you don’t have to
be anywhere in particular. It’ll remind you why you started the business and
could even let your mind wander into some brilliant new ideas.

Taking time off – the practical bits

“But Kirsty”, I hear you cry “I can’t take a week off, what
about my customers?” If your customers know you’re a one person business and
begrudge you a holiday, you need better customers. If they’re contacting you on
Christmas Day expecting a response they need help. (Unless you offer a
Christmas Day emergency service, that is.)

There are a few business who genuinely need to be open over
Christmas. If yours isn’t one of them then you need to set some boundaries. Let
people know in advance when you’re closing for Christmas and when you’ll be
back. Put your out of office on – you can even make it funny if you want. Then
go.

Actually taking a break

Now, the hard bit. Switching off. There’s a lot of
discussion about self-care and wellness and it’s easy to offer a supposedly
simple solution. Personally, I love a hot bath but I know that many others
don’t. Sometimes the only thing that hits the spot for me is a long walk, it
depends on my mood. A lot of us feel that we must be productive. Even when we
take time off we have this urge to do something worthwhile.

I can’t tell you how to stop wanting to do something useful.
When I get a spare hour I’ve started asking myself what I actually feel like
doing. Sometimes the answer is ‘no idea’. Other times it might be something
that doesn’t seem like traditional self-care, but whenever I go with it I end
up feeling more relaxed. Let me know if you try it too.

Further reading

I’ve taken to listening to audiobooks in the last few months
– there’s something rather comforting about being read to. My latest is ‘C’est
La Vie’ by Fabrice Midal, which talks about his approach to meditation. Here’s
the link
if you’d like to have a listen.

If you’d like to start the New Year by making your marketing
less stressful, sign up to my mailing list for lots of useful hints and tips to
make your life easier. You’ll receive a copy of my free guide ‘Stop hiding your
business!’ as a thank you.

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5 business Christmas gifts for your favourite business owner

Business Christmas gift

Have you made a Christmas list? When you run a business, Christmas gifts can start to shift towards practicality, or even become completely intangible. For most of the small business owners I know, the list goes something like this:

  1. More sleep.
  2. Even more sleep.
  3. Snacks.
  4. Financial security.
  5. Gin.

Does that look familiar? Now obviously that list is only useful if you’re happy to drown in snacks and alcoholic beverages. Actually, now I write it down that doesn’t sound too bad. But what if your loved ones would like to get you something that will really help your business? I promise that business Christmas gifts don’t have to be boring. So, if you’re being asked for suggestions (or if you’re reading this looking for ideas for the business owner in your life), here are my top 5 ideas.

1. A Kindle

I resisted getting one of these for years, mainly because I love actual books. Then when my husband suggested a Kindle for my birthday I remembered how many times I’ve run out of books on holiday and been forced to browse the local charity shops or the selection on the hotel bookcase. Obviously, I jumped at the chance. In business there is always something new to learn and loads of business books to teach you virtually anything. An e-reader is the perfect business Christmas gift because you can take it anywhere and learn on the go. There’s also the fact that no-one can see the cover so you could look completely professional on a train while reading the latest chick lit.

If you already have a Kindle and would like something to read that will help you get your blog writing on track you can buy my eBook ’50 blog post ideas for your business’ here.

2. Stationery

Stationery addiction is real and occasionally necessary. I get through notebooks and pens at a ridiculous rate so tend to shop at the budget end of the market. (Anyone else longing for the days when we could go to expos and get them for free?) However, one of my favourite gifts was the beautiful (boxed) pen and pencil set that sits on my desk and gets used every day. It’s such a huge part of my working day that I had a small (OK big) panic when I mislaid the pen the other day.

It’s a small thing that makes life better. You could opt for lovely pens or a classic Moleskine notebook. You can even get fab digital notebooks if you prefer.

3. Some business support

No-one can buy time, but if you’re struggling you can buy help.  If you want to work with a particular VA/graphic designer/writer but can’t afford it, you can drop some heavy hints. Like sharing this post on Facebook and say ‘if anyone wants to buy me a Christmas present, Kirsty does gift vouchers for her blogging packages [or other service of your choice]’.

It might sound like a bit of an odd present, but by buying you help for Christmas they’ll get to spend stress free time with you, so everyone wins.

4. Useful gadgets

When it comes to gadgets, the world is your lobster. They’re often the easiest business Christmas gifts to buy because they’re more in the realm of traditional presents. If you’re thinking of buying tech for a business owner, think about what they’ll actually use. Maybe they need a portable charger because their phone is always running out of juice. Perhaps a coffee maker will help them get going in the morning. If they work in cafes or a co-working space a pair of noise cancelling headphones could be just the ticket.

5. Time off

I started my business because I wanted to work flexibly around my children. In practice this often means shoehorning everything in, or being unable to switch off at night because my brain is always ‘on’. Some business owners subscribe to the hustle culture where you don’t take any time off until you’ve ‘made it’. To me, that’s a recipe for burnout. If you feel as if you haven’t had a proper conversation with your partner recently, or if your interactions with your kids consist of homework and shouting, ask for a present that helps you to change that.  A voucher for a meal, a family ticket for a day out or even a couple of hours free babysitting could all help.

What do you want to ask for this Christmas? Leave a comment and let me (or your family) know!

Further reading

For more specific ideas, have a look at this post from B Plans

Or, to get your 2021 marketing off to a flying start, sign up to my mailing list and receive your free guide to getting your business seen online.

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5 business Christmas gifts that will feed your entrepreneurial spirit

Business Christmas gift

Have you made a Christmas list? When you run a business,
Christmas gifts can start to shift towards practicality, or even become completely
intangible. For most of the small business owners I know, the list goes
something like this:

  1. More sleep.
  2. Even more sleep.
  3. Snacks.
  4. Financial security.
  5. Wine.

Does that look familiar? Now obviously that list is only
useful if you’re happy to drown in snacks and wine. Actually, now I write it
down that doesn’t sound too bad. But what if your loved ones would like to get
you something that will really help your business? I promise that business Christmas
gifts don’t have to be boring. So, if you’re being asked for suggestions (or if
you’re reading this looking for ideas for the business owner in your life),
here are my top 5 ideas.

1. A Kindle

I resisted getting one of these
for years, mainly because I love actual books. Then when my husband suggested a
Kindle for my birthday I remembered how many times I’ve run out of books on
holiday and jumped at the chance. In business there is always something new to
learn and loads of business books to teach you virtually anything. An e-reader
is the perfect business Christmas gift because you can take it anywhere and
learn on the go.

2. Stationery

Stationery addiction is real and
occasionally necessary. I get through notebooks and pens at a ridiculous rate
so tend to shop at the budget end of the market. (Or go to expos and get them
for free.) However, one of my favourite gifts was the beautiful (boxed) pen and
pencil set that sits on my desk and gets used every day. It’s a small thing
that makes life better. You could opt for lovely pens or a classic Moleskine
notebook. You can even get fab digital notebooks if you prefer.

3. Some business support

No-one can buy time, but if you’re
struggling you can buy help.  If you want
to work with a particular VA/graphic designer/writer but can’t afford it, you
can drop some heavy hints. Like sharing this post on Facebook and say ‘if
anyone wants to buy me a Christmas present, Kirsty does gift vouchers for her
blogging packages [or other service of your choice]’.

It might sound like a bit of an
odd present, but by buying you help for Christmas they’ll get to spend stress
free time with you, so everyone wins.

4. Useful gadgets

When it comes to gadgets, the
world is your lobster. They’re often the easiest business Christmas gifts to
buy because they’re more in the realm of traditional presents. If you’re
thinking of buying tech for a business owner, think about what they’ll actually
use. Maybe they need a portable phone charger because their phone is always
running out of juice. Perhaps a coffee maker will help them get going in the
morning. If they work in cafes or a co-working space a pair of noise cancelling
headphones could be just the ticket.

5. Time off

I started my business because I wanted
to work flexibly around my children. In practice this often means shoehorning
everything in, or being unable to switch off at night because my brain is always
‘on’. Some business owners subscribe to the hustle culture where you don’t take
any time off until you’ve ‘made it’. To me, that’s a recipe for burnout. If you
feel as if you haven’t had a proper conversation with your partner recently, or
if your interactions with your kids consist of homework and shouting, ask for a
present that helps you to change that.  A
voucher for a meal, a family ticket for a day out or even a couple of hours
free babysitting could all help.

What do you want to ask for this Christmas? Leave a comment and let me (or your family) know!

Further reading

For more specific ideas, have a look at this post from B Plans

Or, to get your 2020 marketing off to a flying start, sign up to my mailing list and receive your free guide to getting your business seen online.

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How you can create a call to action that works

Call to actionWhenever you create a new piece of content for your business you need to think about what you want it to do. I know that might feel as if I’m asking you to analyse every single little thing that you put out there (and I am) but it doesn’t have to be a pain. Your marketing has one really simple job to do. It needs to tell customers that you exist and convince them that you have something they need. I know it’s not that easy in practice but it gives you a good starting point. There are loads of ways that your content can achieve your aims. It could explain the benefits of what you offer, educate your audience or just raise awareness of your brand. Whatever you want each post to do, you need to follow it up with a good call to action. Here’s how it works.

What are your goals?

A good marketing strategy should be linked to your overall goals for your business. You can read more about that here if it’s something you struggle with. When you have a vision for where you want to get to you can work out what types of marketing will get you there. It’s often a combination of things, like increasing your brand recognition but also getting more people signed up to your mailing list. You can create a variety of different types of content for different reasons.

Clear ideas about what you want your marketing to do can also help you decide what kind of call to action you need.

Why are you posting?

At a more granular level, think about each post and why you’re creating it. This might sound overly time consuming but it’s better than the alternative. Having a plan means you know what you’re going to post when. When you don’t plan you might find yourself panicking because you haven’t posted in ages and people might think you’ve gone out of business. It’s the sort of situation that ends up with a half-hearted post that doesn’t reflect your business or win you any new customers.

Thinking about why you’re posting helps you to create a call to action. It also helps you with the next question…

What do you want people to do next?

There are loads of different ways that people could respond to your posts. They could like, share, or comment on social media or sign up to your mailing list. They might subscribe to your YouTube channel or send you a connection request on LinkedIn. You could leave it to chance. The only problem with that is that people are lazy. If you ask them to do something they might not do it. If you don’t ask they definitely won’t. That’s where your call to action comes in. If you’re trying to widen your reach ask them to like and share your post. Ask them a question to get people talking. Tell them what they’ll get out of signing up for your mailing list and give them a nice big sign up button to make it easier.

Sometimes it’s not just what you ask but how you ask it that counts. There are tools and resources that will help you craft a good call to action but they’ll only take you so far. Getting to know your audience is the key to creating a good call to action. Over time you’ll get to know what gets you a good response and what falls flat.

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Why you need to know your customer

Know your customerI’m going to say something that might make you go a bit twitchy. When you’re marketing your business you need to decide who you want to target then focus on them. It sounds fairly logical, doesn’t it? Yet small business owners everywhere get very nervous when they hear it. They say things like ‘but I might make someone feel excluded’, ‘what if I lose a customer because they don’t think it’s for them?’ or ‘but I can sell to anyone’. I understand the worry. As small business owners we need to work hard to attract new customers and build trust. The idea of putting people off just seems counterintuitive. However there’s another important factor to consider. We have limited time so we need to spend it wisely. When you get to know your customer you can do just that.

You can’t market to everyone

A lot of people get hung up on the idea that they can sell to anyone. Mainly because it’s true. You can sell to whoever you like, but it doesn’t mean you should market to everyone. The main issue with ‘everyone’ marketing is that it doesn’t actually speak to anyone. It just sounds bland, generic and boring.

Good marketing tells people that you can solve their problem or provide something that makes their life better. It gives them a lightbulb moment because they’ve finally found someone who not only understands their challenges, they have the solution as well. Potentially it can also have them knocking your door down begging you to take their money. When you get to know your customer you’re not excluding anyone, you’re just focusing on the people who really need you.

Know your customer

How do you get to know your customer? If you’ve got a few already that can make it easier. The product or service that you offer makes a difference too. Think about who you work with now, or who your repeat customers are. Are they male, female, old or young? Are they at a particular stage in their life where they need what you offer? You can also think about who you love working with. The customers who come back time after time because they love the service or the quality of your work. Are there any common features?

It also helps to think about what challenges you can help with, or what your customers aspire to. It helps to focus on what’s happening in their life generally. This can really help when you’re talking about something your customers may not have thought about before. For example, maybe you want to encourage people in their 40s or 50s to make a will. They might think they’re too young but they’ll almost certainly have something that they want to protect. Think about what those things are and your marketing will be much more effective.

Get to the details

Hopefully you’re starting to get a bit of insight into who your target audience are likely to be. You’ve probably got some idea about their gender and what age bracket they’re in. Depending on your business you might also have worked out a bit about their lifestyle, for example their income level, whether they’re homeowners or have children. Next, you need to think about the details.

I’m not a big believer in creating an overly specific profile for your ideal customer. By that I mean the sort of thing that says ‘my ideal customer is called Sophie, she’s 25, works in a shop and only drinks green tea.’ If that works for you, great, but it’s just a bit too detailed for me. However, there’s a lot to be said for working out what types of things your audience are interested in. Do they love fine dining or do they prefer takeaways? Out every weekend or in their pyjamas by 8pm? Who do they follow on social media? Is their parenting style #soblessed or #fml? (if you don’t already know what that stands for I’m not telling you…). Knowing all of this helps you to talk to your audience using language they can relate to which makes them more likely to trust you.

Do you need some help and inspiration for your blogs and social media posts? When you sign up to my mailing list you’ll receive a free copy of my eBook ‘Stop hiding your business! 5 ways to be seen online’. You can unsubscribe whenever you like and I won’t share your information with anyone else.