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Blogging vs YouTube: which side are you on?

YouTube icon

Ladies and gentlemen, let us consider the contenders in tonight’s match. In the red corner – blogging, communicating with your customers using the written word on your website (or a few other places – but that’s for another blog post). In the blue corner – YouTube, letting you talk to your customers face to face. Which will win? Or, more to the point, which should you choose? Because when it comes to blogging vs YouTube, the thing that really matters is knowing what will work for your audience.

Who are you talking to?

As with everything else in marketing, the first question you need to ask is – who am I talking to? It’s all very well saying that you only want to blog because you hate being on video, but what if your customers love YouTube? I confess that my YouTube viewing is fairly limited because my kids love it. If I try and watch anything while they’re still awake I end up with demands for videos about Lego and slime. Reading a blog is far easier.

Even if you’re able to choose, some of your customers might just prefer reading. Deciding what content to create ultimately comes down to what your ideal customer wants to see. (For more on that, read this.)

What do you want to say?

Sometimes the message you want to send is short and snappy – a quick tip or reminder that your event bookings are closing, for example. You might just want to ask a question for your audience to ponder. These are perfect for short social media posts or videos. Video is also amazing if you’re interviewing someone or having a discussion as it makes the audience feel part of the conversation.

On the other hand, maybe you want to offer something a bit more in depth. If you’re writing a step by step guide or a range of questions to ask, it’s far easier for your audience to follow if everything’s written down. For me, reading a blog often feels more like a one to one chat too.

Do you need to be on YouTube?

Have a gold star if you’ve already asked the obvious question. You can post video almost anywhere you like, why would you need YouTube? Good point. Facebook, Instagram, LinkedIn and Twitter all allow you to upload video (obviously it’s not just them either – I’m ignoring the others for now). I’m glad you asked.

Firstly, Google owns YouTube. That means that having a YouTube channel could boost your search engine ranking. You can also embed YouTube videos on your website. There’s also less competition from other businesses giving you the chance to find your niche audience.

Of course, if your audience never use YouTube (or only watch it for cat videos), it could be a pointless exercise. It all comes back to knowing your audience.

Blogging vs YouTube: which will win?

Honest answer? They both will if you use them properly. Even though Google owns YouTube, when it comes to your website, words still win. Regularly updated and useful content will push you up the search engine rankings and help your customers find you in a way that video won’t.

Video is still a massive growth area and a great way to attract attention on social media. Plus, if you’ve gone to the effort of creating a video, why not share it wherever you can? You can even cover the same topics across your blog and videos as the audience is unlikely to be the same. Just don’t read your blog out on video. That would be like watching paint dry.

Further reading

For more on repurposing your blog, read this.

Ready to get started on YouTube? Here’s an in depth guide from Hubspot.

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Does your blog suit the season?

Change of season - autumn leaves blog header

Marketing success isn’t just about how good your message is. It’s about catching your audience at the right time and in the right mood. If you think about what season it is and what’s happening in their lives you can include references to the things you can help with at the right time. Here’s my handy guide to help you write your blog to suit the season (and bring the rest of your content in line too).

Your customers

When you’re planning your marketing, think about your customers first. If you want your message to resonate it needs to be targeted (for more on that, read this. When you know who you’re talking to you can identify the things they’ll be thinking about at any given time of year. If your customer is a mum with her own business she’ll be thinking about Christmas in terms of the family logistics, present buying and school activities. She’ll also be wondering how she’s going to market her business in the run up, particularly if Christmas is peak sales time. Other times of year will bring different concerns and understanding that helps you to talk to your customer in a way that makes sense.

Blog topics

I use blogs as the central point in my marketing. You can choose a suitable theme that relates to your business and the time of year. I talk about blogging and writing all year round, but I sometimes have topics that I can tailor to suit the season and you will too. For example, a travel agent could talk about their top 5 family summer breaks then top 5 skiing holidays later in the year. Winter skincare is going to be different from summer so you can write different blogs for each.

Of course, not every blog has to be seasonal. Even if a blog isn’t talking about a specific occasion you can schedule it to suit what’s going on with your customers. For example, I might write a piece on learning to blog to go out in September when the kids are back at school and there’s time to focus on the business.

Planning ahead

I plan my overall marketing a few months in advance, then work out the details a month or two before I send it out. It’s also worth thinking about when your customers will need your help. I started talking about Christmas marketing in July. I know, ridiculously early, but if my customers want my help with their Christmas campaign that’s the ideal time to start. I can still help further down the line but it makes things a bit more stressful. If your customers won’t want to hear about Christmas until December, you can adjust the timetable.

I use my blog posts to inspire as many of my other social media posts as possible. (Read this blog to find out why.) Of course, that doesn’t mean that I don’t do posts about specific services, I just make sure that they fit with what I’ve been talking about for the rest of the month. Doing it this way means that I can schedule as much as possible in advance so I’m not panicking about what I’m posting.

So, if you want to try working seasonally, here’s how to do it:

  1. Work out what your customers will be thinking
    about at different times of year.
  2. Plan your blog topics a few months in advance to
    talk about those topics.
  3. Plan the rest of your marketing posts around
    your blogs.

If you haven’t thought about your Christmas marketing yet, there’s still time. Sign up to my mailing list and receive your free copy of ‘Your complete guide to Christmas content’. I won’t spam your inbox or share your information with anyone else.

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How you can make your blog work harder for you

Make your blog work harder for you.

I know that a lot of you probably think that writing a blog sounds like a lot of effort. I’m not going to lie to you, it can be. There are plenty of people out there who’ve told me that they spent an entire afternoon trying to write a blog only to end up with something they weren’t happy with. It’s had them sending their blog post straight to the bin and they never try again. After all, you’ve got enough to do creating the rest of your marketing content without spending hours on one blog post, right? It doesn’t have to be like that. If you can write one blog a month (or get someone like me to write one for you) it can go much further than you think. It could even make creating the rest of your content much easier. I decided to see how far one blog post can go, so that you can discover how to make your blog work harder for you.

So, here’s my guide to some of the ways you can take one blog post and turn it into much more.

Video

I’ve started with this one because it creates the most work. You can use a blog post to inspire your videos and share a link to your post. You could use a live video to give a brief introduction or offer some tips. I create tips based videos with Ripl using still images so it’s not just my face on camera all the time. You could also share one tip in a weekly live if you want to go into greater depth.

Blog images

A good blog post should have at least one striking header image so why not reuse it? You can share an image with a snippet from your blog’s introduction on multiple platforms. If you use a DIY graphics platform like Canva you can create multiple images to showcase different bits of your blog, or even relevant quotes.

You can also share behind the scenes images. They can reflect your theme and show your audience the person behind the business.

Share your blog on other platforms

If you’re only marketing on Facebook, you’re probably missing a trick. That said, I don’t believe in spreading yourself too thinly either. Creating content for multiple platforms can get stressful very quickly. However, if you’re on Facebook and Instagram with a side order of LinkedIn, there’s no harm in sharing edited versions of the same thing as long as they’re not completely identical.

It makes your content go further and lets you see what kind of content works on different platforms.

Ask a question

Asking questions of your audience is a great way to get them engaged. It’s even better if you can get them talking about your blog post topic. You could ask about the things they struggle with or if they use any resources that could help. Of course, sometimes it’s best to keep it simple. For example, I could ask who writes a blog and who doesn’t. If lots of people say that they don’t I can follow up by asking why. It doesn’t just get people talking – it could also inspire future posts.

There you have it – I’ve set myself a challenge to create most of my content for this month from this blog post. If you don’t already follow me on Facebook come over and see how many posts I manage to create from just this one.

If you’d like me to create a blog post for you (and give you some ideas on how to reuse it) just email me to get the ball rolling. Or sign up to my email list here for a step by step guide to writing your own blog.

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Why you need a blog for your business

you need a blogI’m generally not a fan of stating the bleeding obvious. I don’t like it when people talk down to me so there’s no way I’m going to do it to anyone. The trouble is, sometimes it leads me to credit people with knowledge that they don’t already have. This is not a criticism. When you’re a small business owner there’s a massive amount of stuff to learn. Even if marketing is towards the top of your list of things to get to grips with, the benefits of writing a blog could still be a long way down. If that’s the case for you, here’s why a blog could do wonders for your business.

It’s great for SEO

If SEO makes you want to hide, don’t worry. It’s basically increasing your chances of getting found in a Google search. There’s a lot out there about how Google algorithms work so I won’t repeat it here. However, if you write a blog that focuses on words and phrases that are key to your business then you’re more likely to be found when your customers search.

The words you choose depend on your business. You can choose words that reflect your services or target a particular region. It won’t surprise you to learn that blogging and writing both feature in my list. Just think about what your customers will be searching for.

It builds your profile

Profile building can be a massive amount of work if you let it. You can promote yourself in any number of ways, from online marketing to networking, public speaking and a whole host of PR strategies. You could, in theory, spend so much time promoting yourself that you don’t get any work done.

A blog can be a great way to share your knowledge and demonstrate your expertise. Write regularly and share your blog on relevant social media platforms and your reputation will start to grow. The best part is that you can outsource it if it becomes too time consuming.

A blog talks to your customers

The great thing about a blog is that they’re designed to be persuasive but not to give people the hard sell. Sometimes a potential customer will find your blog because they’re looking for a specific piece of information or a particular service. At other times they might start reading because it’s a subject they’re interested in. Reading a blog should feel a bit like chatting to a well-informed friend. You learn something but also come away feeling entertained.

The point is that a blog enables your customers to get to know, like and trust you. That can result in sales further down the line but it can also reach those people who need help straight away.

It’s endlessly reusable

I’m willing to bet that every piece of marketing advice you’ve ever heard has mentioned consistency. Wherever you share your message you need to be doing it regularly to have an impact. The main reason for this is that drip feeding allows people to absorb information slowly. That’s much more effective than dumping everything in their lap at once.

The problem with this is that it creates constant demand for content, even if you don’t post every day. It can get pretty tiring over time. However, if you create a blog once a month you can use it in lots of different ways. Use your blog post as a central theme and you share snippets with images, as tips and in videos. (I’m contemplating producing a template to show you how this works, so watch this space.)

If you like the idea of starting a blog but would rather get someone else to do it, let me help. You can find out more about my blog writing packages here or just get in touch at info@kirstyfrancewrites.co.uk.

Alternatively, sign up here for monthly blogging tips straight to your inbox.

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How your blog could benefit from training with a friend

benefits of training with a friendWhen you want to learn something new there are usually a range of options available. Blogging is no exception (and if you want to know more about the ways you can learn about blogging, read this). Actually choosing the right method for you can be tricky. Do you opt for a workshop where you don’t know anyone and could be out of your depth? Would you rather get some 1:1 help? To be honest, you could find a way to talk yourself out of any of the options. If you’d prefer to learn in an environment you know will be friendly, you might want to consider training with a friend. There are all kinds of benefits. Here are my top 4.

You get to choose who you work with

Most good course leaders will aim to get the right mix of people in a workshop group. It doesn’t help anyone if one person is struggling to keep up while another is completely bored. However, one person’s definition of ‘beginner’ might be different from yours. When you’re training with a friend you get to decide who you work with. You can have a chat in advance to make sure you’re at roughly the same level before you go ahead.

You don’t just have to choose one friend either. If you have a small group of friends who all want to learn you can gather them all together.

Other people have good questions

Even when you’re training with a friend, you’ll both have different perspectives. There might be one bit of the training that you find easy but your friend struggles with, and vice versa. You can learn from the questions they ask as well as your own. It might even add a whole new level to your learning. You may even find that someone else’s question shows you that you hadn’t fully understood the subject the first time.

Training in a group helps you to bounce ideas off each other so you all learn more.

You feel comfortable asking questions

Training with a friend (or more than one) creates a good atmosphere in the room. You’re with people you like so you can relax and enjoy it. That has the added benefit of helping you to remember things. It also means that you’ll feel more comfortable speaking up when you don’t understand something. No-one is going to take the mickey because you asked a question. They’re your friends, so they just want to help you understand. Plus the answer to your question might be useful to them too.

The more relaxed you are in your learning environment, the better the outcome will be.

Training with a friend improves your business skills

Even if you work on your own, there will be times that you need good teamwork to build your business. That could be because you’re working as part of a team on a project or when you need to delegate tasks to someone else. Whether you share a one-off training session or a whole course, you’ll learn how to listen and work with other people’s learning styles.

Of course, that has an added benefit when it comes to customer service. During the learning process you’ll probably get into discussion and debate about your subject. Listening to a friend’s perspective will improve your listening and communication skills when you’re dealing with your customers as well.

If you like the idea of training with a friend or getting a group together to learn about blogging, I can bring the training to you. Sign up to my email list to learn more about my 1:1 and small group training sessions below!

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How you can start storytelling in your marketing

How to start storytellingI know, you’ve heard people like me bang on endlessly about using storytelling in your marketing. It’s a great way to get personality into your content and set yourself apart from the crowd. The thing is, how do you do it? It won’t surprise you to hear that it’s not just a case of telling everyone your life story. It’s all about balance. Your customers will love the fact that you’re relatable but they mainly want to hear about how your business can benefit them. Here’s how you can start using storytelling in your marketing.

Dig deep

You already know the good news about storytelling. Here’s the bad(ish) news. You need to put some work in. As with anything that’s worth doing, using storytelling in your marketing requires a bit of groundwork. If you don’t believe in what you’re saying your customers will spot it. Your message comes across as half-hearted and no-one will buy into it. That’s the last thing you want.

This means that your first step is to work out exactly what your story is. There are loads of things that go into this. If you’ve ever thought about your ‘why’, you’re halfway there. Think about why you chose to start this type of business, or to become self-employed at all. What are your values? How does your lifestyle and history relate to your business? Dig down to the core of what motivates you and write it all down.

What do your customers care about?

Once you’ve got a clear picture of what you’re about, start looking at it from a customer focused angle. People do business with you because you offer something that they need. As consumers we’ll often choose a big brand because we’re confident they’ll deliver most of the time. We know what they’re offering and have clear expectations. As a small business you need to build all of that into your marketing. Your customers only really care about your story because it gives you substance. If you share their values or understand their lives you’re much less likely to let them down.

What does this mean for storytelling? It means that you need to look at what your values are and decide which of them your customers will care about. If you offer products or services for children, parents might trust you more if you’re a parent yourself, or have a childcare background. Look at your story and work out which bits are going to be important to your audience.

The storytelling drip feed

About once a month I’ll write something that isn’t really related to my business. It doesn’t help you to work out how to write your blog or improve your website, it just tells a story. They usually end up having some kind of business relevance because it’s often a story that tells you how I got to where I am or what an experience has taught me.

If you want to do something similar, there’s no reason why you shouldn’t. You can use storytelling any way you want and if you’re talking about something that helps your audience relate to you better, that’s great. However, it’s not the only way. You can still drip feed your story into your blog or business related social media posts. For example, you could post a time management tip on Facebook and sign off with a joke about being late for the school run. Or write a blog with tips to get something done more quickly (because the only long winded thing about your day should be getting the kids into their shoes).

Do you need to start storytelling? Sign up to my mailing list for your free guide and lots of hints and tips.

 

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How you can create a call to action that works

Call to actionWhenever you create a new piece of content for your business you need to think about what you want it to do. I know that might feel as if I’m asking you to analyse every single little thing that you put out there (and I am) but it doesn’t have to be a pain. Your marketing has one really simple job to do. It needs to tell customers that you exist and convince them that you have something they need. I know it’s not that easy in practice but it gives you a good starting point. There are loads of ways that your content can achieve your aims. It could explain the benefits of what you offer, educate your audience or just raise awareness of your brand. Whatever you want each post to do, you need to follow it up with a good call to action. Here’s how it works.

What are your goals?

A good marketing strategy should be linked to your overall goals for your business. You can read more about that here if it’s something you struggle with. When you have a vision for where you want to get to you can work out what types of marketing will get you there. It’s often a combination of things, like increasing your brand recognition but also getting more people signed up to your mailing list. You can create a variety of different types of content for different reasons.

Clear ideas about what you want your marketing to do can also help you decide what kind of call to action you need.

Why are you posting?

At a more granular level, think about each post and why you’re creating it. This might sound overly time consuming but it’s better than the alternative. Having a plan means you know what you’re going to post when. When you don’t plan you might find yourself panicking because you haven’t posted in ages and people might think you’ve gone out of business. It’s the sort of situation that ends up with a half-hearted post that doesn’t reflect your business or win you any new customers.

Thinking about why you’re posting helps you to create a call to action. It also helps you with the next question…

What do you want people to do next?

There are loads of different ways that people could respond to your posts. They could like, share, or comment on social media or sign up to your mailing list. They might subscribe to your YouTube channel or send you a connection request on LinkedIn. You could leave it to chance. The only problem with that is that people are lazy. If you ask them to do something they might not do it. If you don’t ask they definitely won’t. That’s where your call to action comes in. If you’re trying to widen your reach ask them to like and share your post. Ask them a question to get people talking. Tell them what they’ll get out of signing up for your mailing list and give them a nice big sign up button to make it easier.

Sometimes it’s not just what you ask but how you ask it that counts. There are tools and resources that will help you craft a good call to action but they’ll only take you so far. Getting to know your audience is the key to creating a good call to action. Over time you’ll get to know what gets you a good response and what falls flat.

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Your marketing: Why you need to know about A/B testing

A/B testingI know that some of you roll your eyes when I start talking about technical stuff. Others rub their hands in glee. Whichever one of those you are, you need to know about A/B testing. This recent blog talked about getting to grips with your data by looking back and analysing what worked in the past. A/B testing allows you to do that in a much more dynamic way.  Those quarterly or half yearly reviews are still important as they let you see the bigger picture. So what is A/B testing and why should you be putting it to work in your marketing? Read on…

A/B testing – a beginner’s guide

A/B testing pretty much does what it says on the tin. It allows you to test two (or more) different things to see what works best. You can use it in lots of different ways depending on what you’re trying to achieve. For example, you might want to increase the open rate on your email marketing so you need a good subject line. You can A/B test two different options and see which one gets opened more.

You can also do this with blog titles, your website and the copy on your sales pages that convinces people to ‘buy now’.

Be precise

If you analyse your marketing data you probably have a good idea of what your audience likes. Using A/B testing means that you’ve got the figures to prove it. Your overall impression of what’s succeeding might not be accurate, whereas the numbers always will be. You can see straight away which version people responded to.

To get the best results, you need to be precise. That’s easy if you’re only A/B testing email subject lines but it can get a bit fuzzy elsewhere. There’s no point creating two completely different versions of a landing page because you won’t know what made the difference. Was it the headline, the sign up copy or a random sentence halfway down the page? You can test lots of different things but do it one at a time.

You can make better decisions

Once you’ve got your data you can use it to create better content in the future. Did you get more traffic to your blog post with a serious headline or a funny one? Did personalising the email subject line result in more people opening it? Are there particular words that your audience really respond to (or not)? Sometimes your results can hang on a single word. Your audience might think ‘bespoke’ sounds snooty but they love ‘tailor made’.

This kind of testing doesn’t have to be limited to the words themselves either. You can test things like emoji use and even the colours you use. You might find that no-one signs up for your email newsletter if the sign up button is green, but they do if it’s red.

You can use it for anything

A/B testing lets you run checks on almost everything you use in your marketing. It can be something small like a headline or different elements of your new website. More importantly, the information you get can have far reaching implications for your business.

The way you present yourself and your brand is one of the key things you need to consider when you’re planning your marketing. It includes everything from your own values, what you offer and the customers you work with. A/B testing lets you discover what message resonates with your audience. It can tell you if they care more about saving time and money, or whether it’s more important to them that you’re an eco-friendly family business. It could help you to craft a message that brings you a whole new customer base.

Further reading

Do you understand the why but want to get into the how? These blogs from Neil Patel and Hubspot are a great place to start.

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Why you need to invest in writing

invest in writingI had a fabulous meeting with a lovely lady recently and it got me thinking (again) about all the different skills you need in business. She was talking about all of the different elements that she was bringing together to make sure that the message she was sending reflected her values and the work that she does. Talking to me about getting the words right was the next stage in the process. She’d written a few things herself but hadn’t been happy with them. It’s a common theme when I speak to small business owners. There seems to be this feeling that they should be able to do it themselves. Writing is easy, right? If you’re holding back from working with a writer because you feel you shouldn’t have to, here’s why you might want to reconsider.

It’s not just about the visuals

Words matter. Your first impression of a person or a business will probably come from the visuals, but the words cement the relationship. It’s especially important in writing. When you talk to someone face to face you can read their expression and body language to help you understand. In writing you can easily be misunderstood or misinterpreted. If you’ve ever read an argumentative comments thread on Facebook you’ll know what I mean. Trolls will deliberately bait others and twist their words. Others could genuinely have misunderstood you. Even people who agree with each other end up talking at cross purposes.

A second set of eyes on your writing could help you to prevent that from happening. It also means that you get to see your business from an outsider’s perspective to get the message right.

Writing is a skill

We all wrote essays and stories when we were at school. It’s often the people who studied English Lit that struggle most with the idea of hiring a writer. They know how to string a sentence together so why is writing for their own business so hard? The truth is that writing copy and content for a business is a skill all on its own. Talk to a group of writers and you’ll also find that they’ve all got their own specialisms based on what they’re good at and enjoy doing.

There’s more to it than just sitting down and writing. It’s about getting to know you and your brand. Your writing needs to be tailored to your audience which means you have to understand what they need and value. Working with a writer can help you to identify exactly who you’re talking to and how to create something that sparks the right reaction.

You don’t have to do it yourself

Of course, there’s nothing to stop you from learning to do your own writing. But if your skills lie somewhere else, do you want to? Do you want to spend a day writing a blog post when you’d much rather be doing something else? I don’t often tell people that they don’t have to do their own writing, but perhaps I should. I’ve held back because it feels as if I’m stating the bleeding obvious. Only, it isn’t always obvious.

There are lots of reasons why a small business owner might not outsource their work. Sometimes it’s lack of funds, or it could be that their business is their baby and they want to protect it. But I often find that it’s simply because they think they should do it themselves. It’s potentially counterintuitive, but just because something is in your voice, it doesn’t mean you have to write it.

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Why you need to track your marketing data

Track your marketing dataYawn. I know what you’re thinking. I’ve gone from creating mildly entertaining blogs about writing and marketing to suddenly deciding to bore you all to death. Unless you’re someone who loves numbers and digging into an analysis of the figures. If you are, thank you. I love you for understanding figures and data because that may mean you’re an accountant and people like me need people like you. However, this blog isn’t really for you. It’s for the people whose eyes glaze over when you mention analytics. If you don’t know why you need to track your marketing data, read on. I may never teach you to love analytics but hopefully you’ll see the benefits.

Numbers tell the truth

When you create content for your business you’re bound to have bits that you’re really pleased with and others that felt a bit half hearted. Some things will get planned ahead and others will be ad hoc depending on what’s happening that day. If you’ve shared something on social media and it gets lots of comments you might feel that it’s done well. However, your impression of how a piece of content has performed might not be accurate. Only the numbers will give you the real picture.

For example, a blog post that appeared to gather tumbleweed when you posted in on Facebook might have brought lots of new visitors to your website. Unless you’ve got Google Analytics set up you won’t know. It might have brought you a new customer or two but you’ve written it off as a failure.

Where do you focus your attention?

The way you analyse your data can be quite individual but there are a few common features. The easiest way to look at it is by focusing on your goals. For example, if you want to increase the number of customers you have look at where the existing ones came from. Did someone get in touch because they saw a post that dealt with a problem they’re having? Have they read your blog and followed through to sign up for your email list? If you want to build your social media profile look at where you’re getting the most likes, shares and comments.

Of course, this isn’t an exact science. People might lurk for ages without responding to your posts at all. Then before you know it you’ve got a new customer. However, looking at what your audience did respond to gives you a general idea of what’s going down well. It can also tell you when something hasn’t hit the mark. I once did a campaign aimed at travel agents. The responses I got were mostly from VAs. They were lovely people but I’d clearly got the message wrong somewhere.

Marketing data saves you time

You might still be wondering what the point of all this marketing data analysis is. The simple truth is, scattergun marketing doesn’t work. Even more importantly, you don’t have enough time to post here there and everywhere hoping that something connects.

Your marketing data will tell you if your customers are coming from Facebook, LinkedIn or somewhere else. They will tell you if your audience love quick tips but hate memes. It may even tell you that the blog post you thought was a dead duck brought masses of traffic to your website. The point is, your marketing data will tell you what to do more of to achieve the result you want so you can focus on the things that matter instead of guessing.

If you want some help looking at your data and developing a strategy that gets results, get in touch. Or if you’d just like some ideas for new things to post so that you can start tracking your numbers, just click on the image below.

Further reading

How to analyse your Facebook page post metrics

How to get an overview of your Facebook Insights

An absolute beginners guide to Google analytics from Moz