I know, you’ve heard people like me bang on endlessly about using storytelling in your marketing. It’s a great way to get personality into your content and set yourself apart from the crowd. The thing is, how do you do it? It won’t surprise you to hear that it’s not just a case of telling everyone your life story. It’s all about balance. Your customers will love the fact that you’re relatable but they mainly want to hear about how your business can benefit them. Here’s how you can start using storytelling in your marketing.
Dig deep
You already know the good news about storytelling. Here’s the bad(ish) news. You need to put some work in. As with anything that’s worth doing, using storytelling in your marketing requires a bit of groundwork. If you don’t believe in what you’re saying your customers will spot it. Your message comes across as half-hearted and no-one will buy into it. That’s the last thing you want.
This means that your first step is to work out exactly what your story is. There are loads of things that go into this. If you’ve ever thought about your ‘why’, you’re halfway there. Think about why you chose to start this type of business, or to become self-employed at all. What are your values? How does your lifestyle and history relate to your business? Dig down to the core of what motivates you and write it all down.
What do your customers care about?
Once you’ve got a clear picture of what you’re about, start looking at it from a customer focused angle. People do business with you because you offer something that they need. As consumers we’ll often choose a big brand because we’re confident they’ll deliver most of the time. We know what they’re offering and have clear expectations. As a small business you need to build all of that into your marketing. Your customers only really care about your story because it gives you substance. If you share their values or understand their lives you’re much less likely to let them down.
What does this mean for storytelling? It means that you need to look at what your values are and decide which of them your customers will care about. If you offer products or services for children, parents might trust you more if you’re a parent yourself, or have a childcare background. Look at your story and work out which bits are going to be important to your audience.
The storytelling drip feed
About once a month I’ll write something that isn’t really related to my business. It doesn’t help you to work out how to write your blog or improve your website, it just tells a story. They usually end up having some kind of business relevance because it’s often a story that tells you how I got to where I am or what an experience has taught me.
If you want to do something similar, there’s no reason why you shouldn’t. You can use storytelling any way you want and if you’re talking about something that helps your audience relate to you better, that’s great. However, it’s not the only way. You can still drip feed your story into your blog or business related social media posts. For example, you could post a time management tip on Facebook and sign off with a joke about being late for the school run. Or write a blog with tips to get something done more quickly (because the only long winded thing about your day should be getting the kids into their shoes).
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I know that some of you roll your eyes when I start talking about technical stuff. Others rub their hands in glee. Whichever one of those you are, you need to know about A/B testing. This recent blog talked about getting to grips with your data by looking back and analysing what worked in the past. A/B testing allows you to do that in a much more dynamic way. Those quarterly or half yearly reviews are still important as they let you see the bigger picture. So what is A/B testing and why should you be putting it to work in your marketing? Read on…
I had a fabulous meeting with a lovely lady recently and it got me thinking (again) about all the different skills you need in business. She was talking about all of the different elements that she was bringing together to make sure that the message she was sending reflected her values and the work that she does. Talking to me about getting the words right was the next stage in the process. She’d written a few things herself but hadn’t been happy with them. It’s a common theme when I speak to small business owners. There seems to be this feeling that they should be able to do it themselves. Writing is easy, right? If you’re holding back from working with a writer because you feel you shouldn’t have to, here’s why you might want to reconsider.
Yawn. I know what you’re thinking. I’ve gone from creating mildly entertaining blogs about writing and marketing to suddenly deciding to bore you all to death. Unless you’re someone who loves numbers and digging into an analysis of the figures. If you are, thank you. I love you for understanding figures and data because that may mean you’re an accountant and people like me need people like you. However, this blog isn’t really for you. It’s for the people whose eyes glaze over when you mention analytics. If you don’t know why you need to track your marketing data, read on. I may never teach you to love analytics but hopefully you’ll see the benefits.
This is another one of those subjects where I’ll forgive you for reading the title and saying huh? The question should really be – when you look back over the blogs and social media posts you’ve written, do they all sound like you? When you keep things consistent you’ll get better results from your marketing and your life will get easier.
It’s the million dollar question (well, probably). More importantly, it’s one of the number one reasons why people are put off writing a blog for their business. You probably already know about all of the benefits of blogging, like getting your customers to know, like and trust you, but somehow it keeps getting put to the bottom of the to do list.* If you’ve googled ‘how often should I blog?’ you may well have encountered articles that talk about putting a new blog post out once or twice a week. Yikes. The good news is, you don’t have to write a blog every week if you don’t want to. Here are some things to consider when you’re working out how often to blog.
Have you ever asked yourself that question? I hear it a lot and it’s often from people who are hesitant about blogging. I suspect that there are even more people who don’t ask how long their blog needs to be. They assume that they need to write ‘War and Peace’ for every blog post.
I’m going to say something that might make you go a bit twitchy. When you’re marketing your business you need to decide who you want to target then focus on them. It sounds fairly logical, doesn’t it? Yet small business owners everywhere get very nervous when they hear it. They say things like ‘but I might make someone feel excluded’, ‘what if I lose a customer because they don’t think it’s for them?’ or ‘but I can sell to anyone’. I understand the worry. As small business owners we need to work hard to attract new customers and build trust. The idea of putting people off just seems counterintuitive. However there’s another important factor to consider. We have limited time so we need to spend it wisely. When you get to know your customer you can do just that.
There are three questions I always hear when I talk about blogging. One of them sometimes isn’t a question at all, just a statement. “I would write a blog but I don’t know what to write about.” (The other two questions are ‘how long does my blog need to be?’ and ‘how often should I be blogging?’ – we’ll get to those another time.) When it comes to finding topics for your blog, there are hundreds of different ways to go about it. I’ve written about a few in 
Blogging is wonderful as a business marketing tool and a creative outlet. If you’re writing a blog to promote your business it’s important to know what’s going to appeal to your audience so you can tailor the content to them. You can also air your personal views via blogging. There’s loads of scope to talk about whatever you choose.