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It’s not about you: why your marketing needs to focus on your customers

by Kirsty France | Jun 11, 2025 | content ideas, content strategy, customer experience

Have you ever written new marketing content and got all excited about how clever or impressive your new product or service is? Or do you think that everyone knows what you do and anything you might have to say will be predictable and boring? The trouble with both...

Five tips to help you get to know your ideal customer

by Kirsty France | Feb 12, 2024 | content marketing, content strategy, content writing, writing

When you get to know your ideal customer, you can write content that speaks to them. Good marketing creates a connection between you and your audience. If you try to write for everyone, you end up with bland content that doesn’t connect with anyone. Here are my top...

Five reasons why your customers are scared to get in touch with you

by Kirsty France | Oct 2, 2023 | business growth, business life, content marketing, content writing, copywriting, marketing, writing

It’s nearly Hallowe’en, so my thoughts turn to the spooky side of life. The thing is, what if your business is the scary thing? You might know that you and your business are lovely and not terrifying, but your customers could still hesitate. Here are the top five...

How email marketing can turn subscribers into customers

by Kirsty France | Sep 11, 2023 | content marketing, content writing, email marketing, writing

Getting people to sign up to your email list gives you a whole load more control over what your audience sees. It’s true that your emails may end up in someone’s unopened backlog. However, they’re much more likely to see your content than if you rely on social media,...

What you need to know about your audiences’ lives

by Kirsty France | Feb 13, 2023 | content marketing, content writing, marketing

Image by Julie Grant Photography Understanding what your future customers need is an essential first step in creating effective marketing, but you guessed it, there’s more to it than that. Any marketing you create has to compete with umpteen other things. First, you...

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Latest Posts

  • Writing for Humans: How UX Makes Your Content Actually WorkFebruary 25, 2026
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  • 10 lessons from 10 years: what I wish I’d known when I started my businessFebruary 25, 2026
  • The story so far: celebrating ten years in businessFebruary 25, 2026

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