If you’re a larger organisation it can be easy to think of marketing as part of someone else’s job description. It’s easy to understand why. If your business has invested in employing marketing professionals why not rely on them to do the heavy lifting? Leave the marketing training sessions to small business, sole traders and network marketing companies. The truth is that even when marketing isn’t your primary responsibility it doesn’t mean that you can’t play your part. After all, as far as your customers are concerned, every employee represents your brand. The question is, what do you need your team to do and what marketing training do they need?
Social media
You might justifiably think that this is one to leave to the marketing team. When it comes to posting to official business accounts, you’d be right. However, you’d still be wise to consider what your team are doing on their own social media. If your employee is making offensive comments or acting in a way that could reflect badly on your business, it’s best to know about it sooner rather than later. Of course, some people make it easy. The annals of internet history are littered with stories of people who were sacked because they forgot they were Facebook friends with their boss.
The kind of training you’ll need to provide here is probably best lead by HR as it’ll need to be in line with company policies. It’s also a fine balancing act between protecting your business reputation and preventing your employees from posting anything vaguely interesting.
Expos
Personally, I love business expos. I get to wander round chatting to people and they’re also an excellent source of free stationery. However, I say this as someone who has never had to spend an entire day standing at a stall. Engaging with potentially hundreds of people to create the right first impression over the course of a day takes stamina.
You might think that it’s just a matter of sending the right people. However, even your most loquacious employees might need help. An expo is no different from any other marketing platform in that your message needs to focus on your customer. A monologue about your services isn’t going to help anyone. I’d suggest that a workshop style briefing session would be the ideal pre-expo training. Firstly, the team develop questions to get visitors talking. Then they think about potential answers and how your services would be of benefit. Your staff sound knowledgeable and visitors get to hear about stuff they’re actually interested in.
Blogging
Depending on your business you might already have members of your team writing articles for various platforms. This may have lead you to believe that you don’t need to blog. The truth is that they’re not exactly the same thing. (For more on why, read this.)
Blogging is one of the most effective ways of humanising your business. People often see corporate businesses as remote and think that you might blind them with science. A business blog can, on one level, demonstrate your expertise if you let the marketing team do it. However, if you delegate some of the blogging to employees you get a unique perspective each time. It shows your customers that you’re approachable and not just a corporate stone edifice.
If your teams (even your marketing team) have never blogged before, there are some great workshops available that will take you through the basics from choosing topics to editing. It probably won’t surprise you to learn that I offer one and will bring it to you – sign up using the form below to find out more.
However you market your business it’s always worth getting your employees involved by offering them the right training support.
Further reading
Even your marketing team might need training – these social media horrors were created by professionals.
A more comprehensive expo survival guide
Finally, for details of my training sessions, sign up to my mailing list here.
Businesses come in all shapes and sizes, from the sole trader working at home to massive multinationals. The main differences in their marketing strategies tend to come down to budget. If you’re a one person business you’re unlikely to be able to afford to plaster your message on a city centre billboard or nab an ad slot in the middle of ‘Coronation Street’. On the other hand, creating written content is accessible to everyone. Any business can create a blog, but a lot of the people I talk to tell me that they don’t need to as they’re already writing articles. The fact is, while there are similarities they aren’t the same thing. Here’s why.
When you first start marketing your business it’s all trial and error. You might find that one post is a hit then something similar completely flops. Over time you can start to build up a picture of what your audience responds to and where your customers are coming from. Of course, it’s never quite that simple. Your customers’ needs change over time and external trends have a big part to play in that. Sometimes it’s hard to tell what’s having an impact on your business and what changes you might need to adapt to in the future. Getting a fresh perspective on your marketing content can help you to stay relevant and grow your business. Here’s why.
There’s a world of difference between wanting to start a blog and actually doing it. You might like the idea but when it comes to it you don’t know what to write. Perhaps you’re looking at your already packed schedule and wondering where on earth you’re going to fit it in. Maybe you’ve even tried writing your first blog and got stuck. You spend hours on it and get nowhere or think what you’ve written is rubbish. Sometimes all you need to get started is a bit of education. Thankfully there are lots of different ways that you can learn about blogging. Here are just a few.
When you want to learn something new there are usually a range of options available. Blogging is no exception (and if you want to know more about the ways you can learn about blogging, read this). Actually choosing the right method for you can be tricky. Do you opt for a workshop where you don’t know anyone and could be out of your depth? Would you rather get some 1:1 help? To be honest, you could find a way to talk yourself out of any of the options. If you’d prefer to learn in an environment you know will be friendly, you might want to consider training with a friend. There are all kinds of benefits. Here are my top 4.
This is another one of those subjects where I’ll forgive you for reading the title and saying huh? The question should really be – when you look back over the blogs and social media posts you’ve written, do they all sound like you? When you keep things consistent you’ll get better results from your marketing and your life will get easier.
It’s the million dollar question (well, probably). More importantly, it’s one of the number one reasons why people are put off writing a blog for their business. You probably already know about all of the benefits of blogging, like getting your customers to know, like and trust you, but somehow it keeps getting put to the bottom of the to do list.* If you’ve googled ‘how often should I blog?’ you may well have encountered articles that talk about putting a new blog post out once or twice a week. Yikes. The good news is, you don’t have to write a blog every week if you don’t want to. Here are some things to consider when you’re working out how often to blog.
I suppose the question should really be – are you bored of going to workshops that all blend into one? Or are you the person who’s responsible for organising them? It can be tough to find new ways to make learning more interesting. That applies whether you’re a sole trader looking for some good quality training or part of an organisation where there’s a set pattern to your sessions. When it comes to blogging training, it is possible to find workshops that work for you. I can design a session to include whatever works for you. In the meantime, here are some ideas for things to look out for at your next workshop.
As some of you will already know, I run workshops and training to help business owners start writing their own blog. Things don’t always go to plan but that’s OK. Getting together with other business owners is generally a good thing in my book. I wanted to share a story (because that’s what I do) about how a workshop went a little bit wrong and still worked out brilliantly.
Trying something new can be a bit scary. You hear all these people who say ‘what have you got to lose?’ and ‘you get more confident when you try scary things’. (